Trending Jobs at TFG (The Foschini Group)

Key Responsibilities:

• Correspond to all incoming queries (telephonic/e-mail) and action accordingly 
• Analysis of customer TFG accounts relating to debits and credits
• Processing of DETS reports (Bank Reports)
• Validating, preparing and processing of customer/agency refunds
• Tracing and Allocating customer account payments from different sources
• Providing support to internal/external customers within agreed SLA response times 
• Providing the necessary support relating to the life cycle of an employee account 
• To understand and correct suspended/rejected transactions from stores and head office

Qualifications and Experience:

• Matric qualification
• Finance related qualification [advantageous]
• 2 Years Administration experience

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Key Responsibility Areas: 

• Sales maximization 
• Providing excellent customer service at all times 
• Basic administration 
• Following company policies and procedures 
• Assuring that showroom looks presentable at all times 
• Be involved in stock control and management. 
• Assisting shoppers to find the goods and products they are looking for. 
• Being responsible for processing cash and card payments. 
• Stocking shelves with merchandise. 
• Answering queries from customers. 
• Reporting discrepancies and problems to the supervisor. 
• Giving advice and guidance on product selection to customers. 
• Balancing cash registers with receipts. 
• Dealing with customer refunds. 
• Keeping the store tidy and clean, this includes hovering and mopping. 
• Responsible dealing with customer complaints. 
• Working within established guidelines, particularly with brands. 
• Attaching price tags to merchandise on the shop floor. 
• Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc. 
• Receiving and storing the delivery of large amounts of stock 
• Keeping up to date with special promotions and putting up displays. 

Experience and Qualifications: 

• Matric 
• 2 – 3 years’ retail sales experience 
• Mattress or furniture sales experience required 
• Computer literate 
• Proven track record of an average sales of 350k 

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Responsibilities:  

• Driving turnover to ensure the achievement of targets 
• Controlling expenses 
• Managing stock losses to ensure shrinkage is in line with the Company standard 
• People management, including recruitment, development of staff, employee relations, performance management 
• Executing in-store merchandising strategy and standards 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

Qualifications & Experience: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

go to method of application »

Responsibilities:  

• Driving turnover to ensure the achievement of targets 
• Controlling expenses 
• Managing stock losses to ensure shrinkage is in line with the Company standard 
• People management, including recruitment, development of staff, employee relations, performance management 
• Executing in-store merchandising strategy and standards 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

Qualifications & Experience: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

go to method of application »

Responsibilities:  

• Driving turnover to ensure the achievement of targets 
• Controlling expenses 
• Managing stock losses to ensure shrinkage is in line with the Company standard 
• People management, including recruitment, development of staff, employee relations, performance management 
• Executing in-store merchandising strategy and standards 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

Qualifications & Experience: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

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Key Responsibilities:

• To provide efficient first-time service completion of administration delivery while providing an all-round superior service delivery experience, and adhering to SLA’s and quality standards
• Process all relevant administration across HR functions including requirements like:
• Employee Relations administrative support
• Talent Acquisition, Capability, Development Leadership, Performance and Transformation administrative support.
• General admin support across HR functions e.g. OD, Employee Engagement, Well-being, Reward and Benefits.
• Validation and compliance checks of HR Connect Workflows

Qualifications and Experience:

• Have a relevant HR qualification – Degree or National Diploma
• A keen interest in pursuing a career in HR 

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Responsibilities:  

• Driving turnover to ensure the achievement of targets 
• Controlling expenses 
• Managing stock losses to ensure shrinkage is in line with the Company standard 
• People management, including recruitment, development of staff, employee relations, performance management 
• Executing in-store merchandising strategy and standards 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

Qualifications & Experience: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

go to method of application »

Responsibilities:  

• Driving turnover to ensure the achievement of targets 
• Controlling expenses 
• Managing stock losses to ensure shrinkage is in line with the Company standard 
• People management, including recruitment, development of staff, employee relations, performance management 
• Executing in-store merchandising strategy and standards 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

Qualifications & Exprience: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

go to method of application »

Responsibilities:  

• Driving turnover to ensure the achievement of targets 
• Controlling expenses 
• Managing stock losses to ensure shrinkage is in line with the Company standard 
• People management, including recruitment, development of staff, employee relations, performance management 
• Executing in-store merchandising strategy and standards 
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers 

Qualifications & Exprience: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

go to method of application »

Responsibilities:

• Drive performance through the store KPI’s including sales, client acquisition, loyalty programs, and visual excellence
• Uphold the highest standards of stock integrity and loss prevention
• Driving turnover to ensure achievement of targets
• Inspire and lead a team to deliver luxurious, customer-centric experience with operational precision
• Generating high levels of motivation and commitment within the store.
• Ensure the store reflects the brand’s aesthetic through impeccable merchandising and presentation
• Managing team schedule effectively
• Staff training and development
• People management, including recruitment, employee relations, performance management
• Controlling expenses
• Allocate time effectively; handle multiple tasks and completing priorities. 
• Manage risk within the store
• Ensure operational excellence and compliance with company policies
• Cultivate long-term client relationships through personalized service

Requirements:

• A Grade 12 qualification
• Must have 3 years Store Management experience (luxury or hospitality experience is advantageous)
• Demonstrated success in driving sales and managing high-value client transactions
• Inspirational leadership style with a focus on coaching and team development
• Deep appreciation for luxury, design, and exceptional customer engagement
• Excellent communication, negotiation, and organizational skills
• A customer-first mindset with a flair for storytelling and emotional engagement
• Strong administrative, planning, and analytical skills
• Professional, elegant, with a deep appreciation for fine craftsmanship
•  Poised in high-end settings, with the sensitivity to read and respond to clients’ emotional cues.
• Attuned to the finest details in presentation and product, with a passion for craftsmanship and continuous learning.
• Maintains the highest standards of confidentiality and integrity, especially with VIP clientele and high-value transactions.
• Builds genuine relationships with ease and remains calm, diplomatic, and solution-focused in all situations

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Responsibilities:  

• The ability to support the store management team to provide outstanding leadership to the store team. 
• Ensures the team executes operational excellence through a customer centric mindset. 
• Generating high levels of motivation and commitment within the store. 
• Allocate time effectively; handle multiple tasks and completing priorities. 
• Provide input and manage merchandise and visual principles 
• Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals. Etc). 

Qualifications & Experience: 

• A Matric certificate. 
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience. 

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Key Responsibilities:

• Driving turnover  
• Controlling expenses  
• Controlling stock losses  
• Managing, developing and motivating staff  
• Training and recruiting staff  
• Managing merchandise  
• Focusing on customer service  
• Managing in-store administration and security checks  

Qualifications and Experience:

• A business or retail related degree will be advantageous.  
• Minimum 8 years retail experience with a minimum of 3 years senior store leadership experience.  
• 3 years' Area Manager experience (advantageous) 
• Entrepreneurial flair (business acumen and turnover driven)  
• Valid driver's license  

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Key Responsibilities:

Planning Systems Administration & Maintenance

• System Oversight: Serve as the Super User across all planning-related systems, ensuring optimal performance and alignment with business needs.
• User Management: Facilitate onboarding and training of new users, manage access rights, and ensure compliance with data governance policies.
• Troubleshooting & Support: Act as the first point of contact for system-related issues, resolving user queries and escalating technical problems when necessary.
• Implementation & Upgrades: Lead or support the rollout of new system features, updates, and integrations, ensuring minimal disruption to business operations.
• User Acceptance Testing (UAT): Coordinate and execute UAT processes for new functionalities, ensuring they meet business requirements before deployment.

Logistics & Supply Chain Coordination

• Ticketing & Issue Resolution: Monitor and manage logistics tickets, ensuring timely resolution of supply chain disruptions or queries.
• Shipping Oversight: Collaborate with logistics teams to ensure accurate and timely shipping of merchandise, aligned with planning forecasts.
• Warehouse Coordination: Liaise with warehousing teams to ensure inventory levels support store plans and promotional activities, minimizing stockouts or overstock.

Reporting & Analytics

• Financial Reporting: Compile and deliver comprehensive monthly and weekly financial packs, including sales performance, inventory metrics, and forecast accuracy.
• Data Integrity: Ensure all reports are based on clean, validated data and reflect current business realities.
• Insights & Recommendations: Provide actionable insights from reports to support strategic decision-making across planning and merchandising functions.

Planning & Strategy Alignment

• Pre-Season Store Planning: Develop detailed store plans ahead of each season, incorporating historical data, trend analysis, and strategic objectives.
• Corporate Guidelines: Prepare and distribute planning guidelines that align with the overall merchandise strategy and corporate goals.
• Cross-Functional Collaboration: Build and maintain strong relationships with key stakeholders in merchandising, finance, logistics, and IT to ensure planning systems and processes are fully integrated and mutually beneficial.

Qualifications and Experience:

• A relevant tertiary qualification 
• 7+ years’ proven merchandise distribution and planning experience 
• Product knowledge will be advantageous 
• Knowledge of Legality System advantageous 

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Responsibilities:  

• Be the Face of Our Brand: As a team member, you’ll be more than just a salesperson -you’ll be an ambassador for our brand. You’ll create a welcoming environment where every customer feels like a valued guest.
• Sales with Purpose: We offer a diverse range of stylish products that you’ll be proud to sell. Your ability to match customers with the perfect items will not only drive sales but also help them create beautiful spaces they’ll love.
• Maximize Sales: Track your performance and seize opportunities to exceed targets and drive new sales.
• Maintain store stock: Ensure the store is always well-stocked and beautifully presented to delight customers.

Requirements:

• A Matric certificate.
• Previous sales experience in a retail environment.
• Experience in the Hospitality Industry is an advantage.
• Deliver top-tier service, navigate through customer challenges, whilst driving sales.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong attention to detail and organizational skills.
• The ability to take initiative.
• Ability to work effectively both independently and as part of a team.
• Flexibility to adapt to a dynamic and fast-paced retail environment.

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Key Responsibilities:

• Take direct responsibility for the profitability of the store by ensuring the set targets are met. 
• Ensure staff are taught correct sales procedure and have a good knowledge of the product. 
• Maintain a high level of customer service. 
• Assist customers and provide information. 
• Ensure complaints from customers are resolved quickly. 
• Inform staff of new lines and any changes to the prices 
• Manage staff rosters. 
• Coordinate and conduct stock takes. 
• Keep and analyze records of sales figures and financial transactions, inclusive of filing. 
• Implement and oversee security procedures. 
• Manage staff when necessary. 

Qualification and Experience: 

• Matric 
• 3 - 5 years’ experience in Furniture Retail environment, 2 of which must be in a Managerial/Supervisory role 
• Must have successfully proven sales track record no less than 6months 
• Industrial Relations experience 
• Planning, organizational and time management ability 
• Good knowledge of Sales Techniques 
• Computer literate