Store Manager Clearwater at PANDORA A/S

Job Description

• The Store Manager is directly responsible for the efficient all-round management of the store, both in terms of shop operations and the staff working in it. In addition, through the channels and tools made available by the company from time to time (online and offline), he/she ensures that sales targets are met and exceeded (quantitative and qualitative, individual and team) and ensures that the team provides excellent customer service.

MISSION

• The Store Manager ensures that the shop and all its staff provide our customers with an excellent shopping experience by offering them the most suitable jewelry to express their personalities and passions within our universe of affordable, collectible and high quality jewelry.

STAFF

• Manages the shop staff effectively and supervises their activities.
• Manages the scheduling of Sales Associates' shifts, in compliance with current regulations and shop priorities.
• Selects and supports its team (selection interviews, in-store placement and on-the-job training).
• Monitors the efficiency and performance of Sales Associates, giving them regular feedback.
• Fosters a high level of motivation among Sales Associates and is committed to ensuring a calm and positive atmosphere in the team.
• Is in charge of on-the-job training for new Sales Associates (including those from other shops) and continuous training for staff, as outlined by Training and Visual Merchandising (product knowledge, sales techniques, visual techniques, LINK, POS, policies and procedures).
• Ensures that the sales staff look well groomed, behave and stand in a manner appropriate to the role and are punctual.
• Ensures the necessary flow of information and prioritizes all activities, news and deadlines affecting the shop (VM, MKTG, location, brand, Operation, etc.).
• Immediately notifies their manager or the HR department of any relevant incident or behavior in the area of personnel and/or shop management.

WORKSPACE MANAGEMENT AND ORGANIZATION

• Maintains high and consistent standards of customer service, after-sales management and in-store customer service.
• Manages the shop budget and works towards achieving the qualitative and quantitative sales targets set.
• Ensures proper management of products delivered to the shop and stock (analysis, control, arrangement, orders and replenishment).
• Controls in/out flows of goods and materials (timing, quality, quantity and documentation).
• Organizes, manages and carries out internal inventory activities.
• Ensures the good organization of the shop, back office or other workspace and ensures the state of maintenance and cleanliness of the premises, furniture, equipment and materials, as well as the general image of the shop and its staff.
• Ensures and manages shipments to the customer in accordance with the guidelines provided and the stock management policies.

STORE FITTING AND FURNISHINGS

• Ensures close cooperation with Visual Merchandising.
• Ensures the implementation of POS and merchandising campaigns and product placement according to Pandora guidelines.
• Supervises the regular renovation of the shop windows, during the campaign and in the periods between campaigns.
• Monitors and ensures the optimum performance of the shop, its interior display areas and shop windows.

CASH FLOW AND INVENTORY

• Controls and manages the cash flows of the shop and prepares payment reports in line with the policies and procedures outlined by Pandora's Finance department.
• Is responsible for all differences in credit card payment reports, tax reports, etc.
• Is responsible for the shop's stock and inventory results.

REPORTS

• Prepares daily, weekly and monthly reports with analyses, arguments and actions necessary to achieve the shop's objectives.
• Compiles reports and any other necessary reports, analyses, documents, in line with company guidelines (e.g. to do list, check list, KPIs files, monthly closures, planning and WF, shop expenses, expense reports, etc.)    

SALES

• Participates proactively and effectively in sales activities, welcoming customers through a consultative approach and using the tools and channels made available by the company (online and offline).
• Provides both promotional and technical/administrative information on payment and delivery of goods depending on the type of sale (online and offline)
• Actively contributes to achieving and exceeding sales performance against shared targets.
• Maintains high and consistent standards of customer service and ensures the proper flow of after-sales service communication (online and offline).

GENERAL

• Participates directly in sales activities, welcoming customers through a consultative approach and using the tools and channels made available by the company (online and offline) when necessary.
• Monitors, supports and ensures that all customer service issues for online and offline sales are handled in a helpful and professional manner, in particular: complaints, returns, cancellations, assortment, individual orders, shipment and payment management, access to services, promotional campaigns, after sales services, etc.
• Protects confidential information, in particular with regard to: sensitive data concerning the company, staff and customers.
• Contributes to the protection of the company's assets and brand image.
• Complies with and ensures team’s compliance with labor laws, procedures, regulations and internal policies (working hours, rest, holidays, behavior, etc.).
• Complies with and ensures team’s compliance with workplace safety regulations.
• With the support of his\her manager, he\she is co-responsible for his\her own training and continuous development.
• People management KPIs
• Business KPIs (e.g. turnover, CR, UPT, productivity, etc.).

Candidate Description

•  High School Diploma/Bachelor/Master/PdH
• Minimum 2-3 years experience in similar role in companies of fashion, perfume or accessories sector.
• Knowledge of training and sales techniques.
• Knowledge of the fundamentals of employment regulations, contractual institutions and labor costs.
• Knowledge of workplace safety and privacy legislation.
• Excellent management of interpersonal relations.
• Excellent ability to communicate in an open, transparent and constructive manner and to interact with people at different levels of the company.
• Excellent active listening.
• Excellent service orientation, ability to create a good relationship with the customer and to understand their needs/expectations.
• Passion for the work and the product.
• Result orientation.
• Problem-solving, curious and proactive approach to finding alternative solutions.
• Ability to work in a team, availability, support and respect for colleagues and managers.
• Flexibility and adaptability.
• Organizational and time management skills.
• Proven commercial animation skills.
•  Readiness to train on product, operation and sales techniques.
• He or she is a leader who inspires respect, conveys confidence and energy, and knows how to build positive and effective relationships.
• Excellent decision-making skills, also in situations of high stress/pressure.
• Ability to value their resources, know their strengths and areas for improvement, promote their personal development in terms of knowledge and skills, through coaching, delegation and feedback.
• Ability to see and understand the bigger picture beyond the immediate objectives and to adapt one's approach/behavior as required.
• Potential for creativity and innovation.
• Good knowledge of Microsoft Office and familiarity with the main computer/electronic tools.
• In-depth knowledge of the Pandora website and its functionalities.
• Knowledge, management and supervision of cash operations and online/offline payment procedures
• Management and supervision of cash operations.
• Managing the opening and closing procedures (including tax) of the shop.
• Management and supervision of inventory activities.