Store Manager - Fabiani Benoni Lakeside at TFG (The Foschini Group)

Job Description
Key Responsibilities

Staff Management 

• Recruit, train, supervise, and evaluate store staff.
• Create and manage employee schedules.
• Conduct performance reviews and provide feedback.

Operations

• Oversee daily store activities to ensure efficiency.
• Maintain store cleanliness and visual merchandising standards.
• Ensure compliance with health and safety regulations.

Sales & Customer Service 

• Set and achieve sales and profit targets.
• Handle customer complaints and resolve issues promptly.
• Implement marketing campaigns and promotional activities.

Inventory & Financial Management 

• Monitor and maintain inventory levels.
• Manage budgets, expenses, and cash handling procedures.
• Prepare reports on sales trends, customer behavior, and profitability.

Leadership

• Organize regular staff meetings to align team goals.
• Motivate and mentor employees to achieve performance objectives.

Qualification and Experience

• matric is required; bachelor’s degree in business or related field preferred.
• Several years in retail, with supervisory or management experience.

Skills:

• Strong leadership and communication skills.
• Excellent organizational and problem-solving abilities.
• Proficiency in retail operations and inventory management.
• Ability to work in a fast-paced environment.

Behaviors

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness 
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others