Store Manager at Nestle

A day in the life of a Nespresso Boutique Manager

• Manage manpower planning to ensure optimal operational execution and service delivery.
• Drive bottom-up sales forecast and accuracy based on weekly and monthly reporting and analysis.
• Responsible for optimal use of resources and cost control in relation to Boutique sales.
• Coach and develop the Boutique team to deliver best in class customer service and sales performance.
• Ensure compliance in safety, health and operational standards (according to global guideline) in the Boutique.
• Constantly reviewing ways of improvement to maximize conversion of prospects into members and drive loyalty with distinctive customer experience in the Boutique.   

What will make you successful

• Completed Matric
• Excellent proficiency in English is essential.
• Experience in working with High end/luxury/ premium or retail brands would have an added advantage.
• Preferable with at least 3 - 5 years of experience in direct customer sales
• Minimum 2-3 years of professional experience in Retail Management
• Experience in team management and developing talent.
• Experience in direct customer sales of premium products and services.
• Proven track record of developing sales and strong customer relationships.
• Must have a strong work ethic, integrity and total honesty (transparency and trust)
• Service-oriented
• Have passion to constantly update oneself with our Sales Guidance
• Curiosity and ability to generate creative ideas
• Able to communicate complex messages in a simple way
• Energized by tough challenges and is a team player