Store Manager: Umtata at iKhokha

So, what will you do? 

• You will manage in-branch marketing activities, assisting in staff route planning for outbound initiatives, and creating revenue-generating opportunities aligned with iKhokha's goals.
• You will take charge of P&L statements, effectively manage branch staff, and serve as a brand ambassador of the iKTribe and culture within the branch.
• You will contribute to community engagement efforts, evangelizing iKhokha to create a strong local brand presence.

In addition to the above, your key responsibilities will be:

People Management:

• Interview, recruit, and train new staff
• Implement performance management processes to ensure that new staff thrive and targets are met
• First level HR and IR skills

Asset Management:

• Responsible for in-store stock management, monthly stock takes and cycle counting
• Maintain asset register of instore equipment and of all branding materials
• Basic understanding of POS systems for stock management

Reporting and Insights:

• Report back to internal stakeholders weekly/monthly on store performance
• Share ad hoc survey results with necessary internal stakeholders
• Feedback on general in-store activity

Qualifications

• Completed Matric / Grade 12
• Undergraduate Degree (Advantageous)

Deal Breakers:

• 3+ years of experience in a similar role
• Proven track record of achieving and surpassing targets
• Informal market retail operations experience with a strong focus on growth and in-branch retail dynamics
• Demonstrate robust commercial skills, exceptional business acumen, and a proven ability to achieve targets in sales, marketing, and customer service, coupled with a profound understanding of key stakeholders within the area.
• Excellent interpersonal and people management skills with proven ability to coach and energise direct reports in the branch environment
• Strong communication skills with the ability to speak English, IsiXhosa and iSizulu
• Requirements include a valid driver’s license with own reliable transportation.