Current Vacancies at iKhokha

So what will you do?

• You will be responsible for growing the iKhokha customer base and be accountable for hitting steep sales targets in East London and the surrounding towns.
• You will actively source and find new sales opportunities, build a sales pipeline and most importantly, close deals.

What would you be responsible for?

• Prospect and canvass for new customers in targeted areas and targeted industries
• Post-sale call and follow ups, logging all activity and demos with clients          
• Promotional or new product upsell/cross sell/service calls
• Research new sales leads, plan country trips and execute plans to acquire new customers
• Ensure all set company Gross Profit, Device sales and Demo targets are achieved on a monthly & quarterly basis
• Complete feedback loops as required which includes Swarm and demo feedback and HubSpot usage and deal pipeline management
• Provide proactive feedback regarding suggested changes or improvements to sales or service procedures that could improve the business                      
• Sign-up merchants and assist them with FICA documentation required
• Complimentary follow up visits
• Full focus on specialized campaigns and reporting in detail on this such as top merchant campaign or area targeted campaigns
• Uphold company standards and values at all times when representing the brand
• Monitor competition in the marketplace and share any relevant insights
• Take full ownership and accountability for resolving customer complaints by investigating problems, offering solutions and making recommendations to management
• Maintain professional and technical knowledge through ongoing self and shared learning.

Qualifications

• Completed Matric 

Deal Breakers:                             

• Minimum 3 year’s Field/Outbound Sales experience
• Previous exposure working within merchant services or banking sector is advantageous
• Excellent communication skills both verbal and written                            
• Intermediate knowledge using Outlook, Word, Excel, PowerPoint, Sales Software & CRM.             
• FICA training advantageous                                                               
• Valid driver’s license and own reliable transport is essential

Additional Skills & Knowledge:

• Proven track record delivering on sales targets and successfully dealing with customer relationships                                                                 
• Advanced knowledge of Sales funnel & pipeline management

go to method of application »

So what will you do?

• You will be responsible for growing the iKhokha customer base and be accountable for hitting steep sales targets in the North West Province with a specific focus on Klerksdorp, Rustenburg & Potchefstroom.
• You will actively source and find new sales opportunities, build sales pipeline and most importantly, close deals.

What would you be responsible for?

• Prospect and canvass for new customers in targeted areas and targeted industries
• Post-sale call and follow ups, logging all activity and demos with clients          
• Promotional or new product upsell/cross sell/service calls
• Research new sales leads, plan country trips and execute plans to acquire new customers
• Ensure all set company gross profit, device sales and demo targets are achieved on a monthly & quarterly basis
• Complete feedback loops as required which includes Swarm and demo feedback and HubSpot usage and deal pipeline management
• Provide proactive feedback regarding suggested changes or improvements to sales or service procedures that could improve the business.                      
• Sign-up merchants and assist them with FICA documentation required
• Complimentary follow up visits
• Full focus on specialized campaigns and reporting in detail on this such as top merchant campaign or area targeted campaigns
• Uphold company standards and values at all times when representing the brand
• Monitor competition in the marketplace and share any relevant insights
• Take full ownership and accountability for resolving customer complaints by investigating problems, offering solutions and making recommendations to management
• Maintain professional and technical knowledge through ongoing self and shared learning.

Qualifications

• Completed Matric

Deal Breakers:                             

• 3 year’s Field/Outbound Sales experience.
• Previous exposure working within merchant services or banking sector is advantageous.
• Excellent communication skills both verbal and written.                            
• Intermediate knowledge using Outlook, Word, Excel, PowerPoint, Sales Software & CRM.             
• FICA training advantageous.                                                               
• Valid driver’s license and own reliable transport is essential

Additional Skills & Knowledge:

• Proven track record delivering on sales targets and successfully dealing with customer relationships.                                                                 
• Advanced knowledge of sales funnel & pipeline management.
• Bilingual in Afrikaans & English.

go to method of application »

So, what will you do?

Contribute to developing our growing customer base and enhance our customer experience by upholding our company values whilst confidently and sincerely leading customers on a "wow" journey through the iKhokha sales funnel.

Deal Breakers:                             

• Minimum 3 year’s Field/Outbound Sales experience.
• Previous exposure working within merchant services or banking sector is advantageous.
• Excellent communication skills both verbal and written.                            
• Intermediate knowledge using Outlook, Word, Excel, PowerPoint, Sales Software & CRM.             
• FICA training advantageous.                                                               
• Valid driver’s license and own reliable transport is essential.

Additional Skills & Knowledge:

• Proven track record delivering on sales targets and successfully dealing with customer relationships.                                                                 
• Advanced knowledge of Sales funnel & pipeline management.

What would you be responsible for?

• Prospect and canvass for new customers in targeted areas and targeted industries
• Post-sale call and follow ups, logging all activity and demos with clients          
• Promotional or new product upsell/cross sell/service calls
• Research new sales leads, plan country trips and execute plans to acquire new customers
• Ensure all set company Gross Profit, Device sales and Demo targets are achieved on a monthly & quarterly basis
• Complete feedback loops as required which includes Swarm and demo feedback and HubSpot usage and deal pipeline management
• Provide proactive feedback regarding suggested changes or improvements to sales or service procedures that could improve the business.                      
• Sign-up merchants and assist them with FICA documentation required
• Complimentary follow up visits
• Full focus on specialized campaigns and reporting in detail on this such as top merchant campaign or area targeted campaigns
• Uphold company standards and values at all times when representing the brand
• Monitor competition in the marketplace and share any relevant insights
• Take full ownership and accountability for resolving customer complaints by investigating problems, offering solutions and making recommendations to management
• Maintain professional and technical knowledge through ongoing self and shared learning.

Qualifications

• Matric

go to method of application »

So, what will you do? 

• You will play a pivotal role in driving sales and activation ratios.
• You will manage in-branch marketing activities, assist in staff route planning for outbound initiatives, and create revenue-generating opportunities aligned with iKhokha' s goals.
• You will take charge of P&L statements, effectively manage branch staff, and serve as a brand ambassador of the iK Tribe and culture within the branch. 
• You will actively contribute to community engagement efforts, evangelizing iKhokha to create a strong local brand presence.

In addition to the above, your key responsibilities will be:

People Management:

• Interview, recruit, and train new staff
• Implement performance management processes to ensure that new staff thrive and targets are met
• First level HR and IR skills

Asset Management:

• Responsible for in-store stock management, monthly stock takes and cycle counting
• Maintain asset register of instore equipment and of all branding materials
• Basic understanding of POS systems for stock management

Reporting and Insights:

• Report back to internal stakeholders weekly/monthly on store performance
• Share ad hoc survey results with necessary internal stakeholders
• Feedback on general in-store activity

Qualifications

• Completed Matric / Grade 12
• Undergraduate Degree (Advantageous)

Deal Breakers:

• 3+ years of experience in a similar role
• Proven track record of achieving and surpassing targets
• Informal market retail operations experience with a strong focus on growth and in-branch retail dynamics
• Demonstrate robust commercial skills, exceptional business acumen, and a proven ability to achieve targets in sales, marketing, and customer service, coupled with a profound understanding of key stakeholders within the area.
• Excellent interpersonal and people management skills with proven ability to coach and energise direct reports in the branch environment
• Strong communication skills with the ability to speak both English and isiZulu.
• Requirements include a valid driver’s license with own reliable transportation and a clear criminal and credit record

go to method of application »

So, what will you do? 

• You will play a pivotal role in driving sales and activation ratios.
• You will manage in-branch marketing activities, assist in staff route planning for outbound initiatives, and create revenue-generating opportunities aligned with iKhokha' s goals
• You will take charge of P&L statements, effectively manage branch staff, and serve as a brand ambassador of the iK Tribe and culture within the branch. 
• You will contribute to community engagement efforts, evangelizing iKhokha to create a strong local presence.

In addition to the above, your responsibilities will be:

People Management:

• Interview, recruit, and train new staff
• Implement performance management processes to ensure that new staff thrive and targets are met
• First level HR and IR skills

Asset Management:

• Responsible for in-store stock management, monthly stock takes and cycle counting
• Maintain asset register of instore equipment and of all branding materials
• Basic understanding of POS systems for stock management

Reporting and Insights:

• Report back to internal stakeholders weekly/monthly on store performance
• Share ad hoc survey results with necessary internal stakeholders
• Feedback on general in-store activity

Qualifications: 

• Completed Matric / Grade 12
• Undergraduate Degree (Advantageous)

Deal Breakers:

• 3+ years of experience in a similar role
• Proven track record of achieving and surpassing targets
• Informal market retail operations experience with a strong focus on growth and in-branch retail dynamics
• Demonstrate robust commercial skills, exceptional business acumen, and a proven ability to achieve targets in sales, marketing, and customer service, coupled with a profound understanding of key stakeholders within the area.
• Excellent interpersonal and people management skills with proven ability to coach and energise direct reports in the branch environment
• Strong communication skills with the ability to speak both English and isiZulu.
• Requirements include a valid driver’s license with own reliable transportation.

go to method of application »

So, what will you do? 

• You will manage in-branch marketing activities, assisting in staff route planning for outbound initiatives, and creating revenue-generating opportunities aligned with iKhokha's goals.
• You will take charge of P&L statements, effectively manage branch staff, and serve as a brand ambassador of the iKTribe and culture within the branch.
• You will contribute to community engagement efforts, evangelizing iKhokha to create a strong local brand presence.

In addition to the above, your key responsibilities will be:

People Management:

• Interview, recruit, and train new staff
• Implement performance management processes to ensure that new staff thrive and targets are met
• First level HR and IR skills

Asset Management:

• Responsible for in-store stock management, monthly stock takes and cycle counting
• Maintain asset register of instore equipment and of all branding materials
• Basic understanding of POS systems for stock management

Reporting and Insights:

• Report back to internal stakeholders weekly/monthly on store performance
• Share ad hoc survey results with necessary internal stakeholders
• Feedback on general in-store activity

Qualifications

• Completed Matric / Grade 12
• Undergraduate Degree (Advantageous)

Deal Breakers:

• 3+ years of experience in a similar role
• Proven track record of achieving and surpassing targets
• Informal market retail operations experience with a strong focus on growth and in-branch retail dynamics
• Demonstrate robust commercial skills, exceptional business acumen, and a proven ability to achieve targets in sales, marketing, and customer service, coupled with a profound understanding of key stakeholders within the area.
• Excellent interpersonal and people management skills with proven ability to coach and energise direct reports in the branch environment
• Strong communication skills with the ability to speak English, IsiXhosa and iSizulu
• Requirements include a valid driver’s license with own reliable transportation.

go to method of application »

So, what will you do? 

• You will be responsible for developing and implementing effective strategies to retain and grow our existing customer base.
• You will play a vital role in driving customer loyalty, reducing churn, and maximizing customer lifetime value. If that sounds appealing, keep reading...

Customer Retention Strategy Development

• Develop comprehensive customer retention strategies and initiatives. 
• Create actionable plans to reduce churn and increase customer loyalty. 
• Implement retention programs, personalized marketing approaches, and customer engagement tactics that will drive the outcomes that the business is seeking (Cross-Sell, Upsell, Churn Reduction, Satisfaction).

Team Leadership & Performance Management

• Lead and manage the retentions team, inclusive of onboarding & customer support. 
• Set clear goals and expectations for individual team members. 

Data Analysis & Insights

• Analyse customer data, feedback, and market trends. 
• Identify patterns, trends, and opportunities for improvement. 
• Utilize data-driven insights to inform retention strategies. 
• Monitor and measure the impact of retention initiatives. 

Collaboration & Stakeholder Management

• Collaborate with cross-functional teams, such as creative and digital marketing, product and data analysis teams.
• Align retention efforts with overall business objectives. 
• Build strong relationships with key stakeholders. 

Qualifications

• Bachelor's degree in Marketing, Business Administration, or a related field. 

Deal Breakers: 

• Minimum 8 years in a senior-level role focused on customer retention, operations and/or call-centre team management, preferably in a fast-paced and technology-driven environment. 
• Strong analytical skills with the ability to interpret data, identify trends, and develop data-driven strategies. 
• Demonstrated experience in developing and executing successful customer retention initiatives, resulting in increased customer satisfaction and reduced churn. 
• Excellent leadership and team management skills, with the ability to motivate and inspire a team towards achieving common goals. 
• Exceptional communication and interpersonal skills to effectively collaborate with internal teams and build strong relationships with key stakeholders. 
• Strategic mindset with the ability to think critically and make data-informed decisions. 
• Passion for delivering exceptional customer experiences and a strong customer-centric mindset.