Store Manager at Woolworths

Introduction

• To inspire, develop and lead the NOW NOW team to deliver and achieve store, sales growth and profitability targets through delighting guests and ensuring that the customer is at the heart of everything we do. Ensuring that the selling, promotional, and operational activities are delivered through continuous improvement and exceptional customer service.

Job description

Profitability and Revenue

• Implement and populate detailed reports on weekly, monthly, and annual revenues and expenses.
• Implement Marketing directives.
• Implement policies and protocols that will maintain future restaurant operations.

 
Customer Service

• Deliver superior service and maximize customer satisfaction.
• Address concerns and discover lasting solutions while upholding customer satisfaction as the priority.
• Respond efficiently and accurately to customer complaints.
• Daily customer complaints resolution immaterial of source and resolves within 24 hours.
• Submits weekly customer service report to Regional Manager and outcomes on Monday morning of every week.
• Balance effective service levels with meeting required productivity benchmarks.

 
Operations

• Accountable to ensure equipment is working, and if not to report once it has been logged, follow up that it has been resolved.
• Control operational costs and identify measures to reduce / eliminate waste.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Coordinate daily Front of House and Back of House restaurant operations.
• Check daily access & movement of stock and stock management.
• App Execution
• Manage restaurant’s good image and suggest ways to improve it.
• Ensures nil out of stocks of product ingredients

 
Adherence to Shopkeeping disciplines

• All regulatory practices pertaining to compliance with health and safety regulations,
• Ensure compliance with sanitation and safety regulations
• Regularly review product quality

 
Minimise Shrinkage

• CCTV spot checks (e.g. G4S dropping, stock, random security & access)
• Identify and manage all shrinkage hotspots within the department.

 
People management

• Organize and supervise shifts.
• Train new and current employees on all practices and processes.
• Appraise staff performance and provide feedback to improve productivity.
• Manage HR processes - staff management, including time sheets, leave planner, training schedules, rosters & transport.
• Labour practices pertaining to employee recruitment, performance management, discipline, and work schedules  

Minimum requirements

• Strong interpersonal skills
• Excellent communication skills
• Ability to work independently.
•  Able to manage and work in a team
• Able to effectively demonstrate product knowledge relative to job function
• Able to follow and adhere to processes, policies and procedures
• Able to communicate clearly and listen effectively
• High level of attention-to-detail
• Ability to work in a fast-paced environment
• Strong organisational skills
• Numerate

 
JOB REQUIREMENTS

•  A matric certificate and relevant management experience are essential for this position.
• Hospitality diploma or degree an advantage.
• Minimum 3 years previous experience as a Restaurant Manager or Restaurant General Manager
• Proven customer service experience as a manager.
• Extensive food and beverage (F&B) knowledge,
• Previous experience with restaurant management software.
• Strong leadership and people management skills
• Acute financial management literacy

 
ADDITIONAL CRITERIA

• Experience in both front and back of house is essential
• Strong track record of people management and development is essential
• Able and flexible to work different shifts - Shift roster which may be changed to suit the needs of the operation.
• Weekends, evenings and Public Holiday workdays and times is mandatory.