Job Opportunities at Woolworths

Introduction

• Understand technology landscape that supports Woolworths Online Business and Online Fulfilment, and lead translation of business requirements into effective IT solutions. This is a permanent position based at the Head Office in Cape Town City Centre.

Job description

• Provide leadership in the development of a Business Analysis approach in project execution or investigation
• Understand project context to determine applicable BPA approach
• Guide the development of or develop BPA Approach
• Partner with relevant IT stakeholder to ensure delivery of specific outcomes ie business cases, Impact Assessments, Feasibility studies etc.
• Lead the definition and review of business processes
• Understand current business processes and define future business processes
• Ensure documentation of future business process/es
• Facilitate Business requirements workshops or sessions
• Plan and execute business requirements elicitation sessions/workshops
• Lead/Participate in solution design workshops
• Provide input to System Requirement Specification and other Technical oriented documents
• Contribute in the development of the relevant project management artefacts i.e. Project Initiation Document (PID), PDR etc.
• Assist Project Managers/IT Business Managers
• Assist testing practice in the crafting of the integration and overall testing strategy
• Develop/Review a acceptance test criterion
• Ensure development of test scenarios and review Test Cases
• Coordinate and lead User Acceptance Testing (UAT)
• Manage and lead team of business process analyst within a project and or outside of a project
• Ensure team is effectively equipped to deliver
• Career Management
• Review continuous BPA ways of working to extract maximum value from the practice
• Assist Management in the review of operating model
• Ensure team adheres to BPA standards

Minimum requirements

• Relevant 3 year Information Technology or business-related qualification
• Minimum of 8 years Business/Process Analysis experience, preferably across multiple disciplines/domains
• Minimum of 5 years in team management
• Working knowledge of relevant methodology and tools e.g. Process modelling tools, project management methodologies (Waterfall, Agile etc)

Additional Criteria

• Knowledge of e-commerce platforms and processes will be advantageous
• Experience in implementation of large scale web and app (e-commerce) projects in the Retail sector
• Proven track record in presenting business cases/feasibility studies/Impact assessments to executive or leadership teams
• Proven track record in leading team in project mode or general line management experience
• Expert knowledge in delivering typical Business Analysis Artefacts
• Faculty Training Institute Business Analysis qualification advantageous
• Maintains advanced knowledge of business operations and organisational metrics and trends
• Develops retail acumen of team through knowledge sharing and upskilling.
• Benchmarks the competition and other relevant comparison groups.
• Leverages research on technology-related concepts, trends and best practices to provide guidance on IT roadmap.
• Finds ways to condense large amounts of information into a useful form
• Maintains a keen awareness of the interrelationships among various components of large-scale activities/projects
• Allocates time and resources as required when faced with multiple demands and competing priorities
• Applies diplomacy and tact, demonstrating respect for differing perspectives
• Shares information with colleagues and partners about industry trends and business opportunities.
• Actively listens, interprets and presents messages in different ways to enhance understanding.
• Appropriately adapts the message, style, and tone of communication to accommodate a variety of audiences.
• Reviews presentations to ensure effective use of tools and techniques and provides recommendations.
• Devises action plans for adapting to change

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Introduction

• To inspire, develop and lead the NOW NOW team to deliver and achieve store, sales growth and profitability targets through delighting guests and ensuring that the customer is at the heart of everything we do. Ensuring that the selling, promotional, and operational activities are delivered through continuous improvement and exceptional customer service.

Job description

Profitability and Revenue

• Implement and populate detailed reports on weekly, monthly, and annual revenues and expenses.
• Implement Marketing directives.
• Implement policies and protocols that will maintain future restaurant operations.

 
Customer Service

• Deliver superior service and maximize customer satisfaction.
• Address concerns and discover lasting solutions while upholding customer satisfaction as the priority.
• Respond efficiently and accurately to customer complaints.
• Daily customer complaints resolution immaterial of source and resolves within 24 hours.
• Submits weekly customer service report to Regional Manager and outcomes on Monday morning of every week.
• Balance effective service levels with meeting required productivity benchmarks.

 
Operations

• Accountable to ensure equipment is working, and if not to report once it has been logged, follow up that it has been resolved.
• Control operational costs and identify measures to reduce / eliminate waste.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Coordinate daily Front of House and Back of House restaurant operations.
• Check daily access & movement of stock and stock management.
• App Execution
• Manage restaurant’s good image and suggest ways to improve it.
• Ensures nil out of stocks of product ingredients

 
Adherence to Shopkeeping disciplines

• All regulatory practices pertaining to compliance with health and safety regulations,
• Ensure compliance with sanitation and safety regulations
• Regularly review product quality

 
Minimise Shrinkage

• CCTV spot checks (e.g. G4S dropping, stock, random security & access)
• Identify and manage all shrinkage hotspots within the department.

 
People management

• Organize and supervise shifts.
• Train new and current employees on all practices and processes.
• Appraise staff performance and provide feedback to improve productivity.
• Manage HR processes - staff management, including time sheets, leave planner, training schedules, rosters & transport.
• Labour practices pertaining to employee recruitment, performance management, discipline, and work schedules  

Minimum requirements

• Strong interpersonal skills
• Excellent communication skills
• Ability to work independently.
•  Able to manage and work in a team
• Able to effectively demonstrate product knowledge relative to job function
• Able to follow and adhere to processes, policies and procedures
• Able to communicate clearly and listen effectively
• High level of attention-to-detail
• Ability to work in a fast-paced environment
• Strong organisational skills
• Numerate

 
JOB REQUIREMENTS

•  A matric certificate and relevant management experience are essential for this position.
• Hospitality diploma or degree an advantage.
• Minimum 3 years previous experience as a Restaurant Manager or Restaurant General Manager
• Proven customer service experience as a manager.
• Extensive food and beverage (F&B) knowledge,
• Previous experience with restaurant management software.
• Strong leadership and people management skills
• Acute financial management literacy

 
ADDITIONAL CRITERIA

• Experience in both front and back of house is essential
• Strong track record of people management and development is essential
• Able and flexible to work different shifts - Shift roster which may be changed to suit the needs of the operation.
• Weekends, evenings and Public Holiday workdays and times is mandatory.
   

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Introduction

• To ensure the production of safe, innovative and excellent product at a competitive price for the Woolworths customer

Job description

• Identify and effectively manage Product Safety risks
• Management of the processes during the manufacturing of ambient shelf stable products.
• Assess the quality of products and processes in order to maintain the quality of products for the customer and to safeguard the reputation of WW
• Implement business and technical strategy and involvement in category specific initiatives and projects.
• Ensure products are manufactured in accordance with WW and legal requirements
• Identify and execute innovative products and processes
• Apply, devise and update technical policy in accordance with legal requirements and current established WW COP’s and guidelines
• Assist suppliers in order to further quality, safety, trust and value and innovation in food products
• Ensure continuous professional development
• Excellent personal attributes that underscores team integration and execution
• Managing the day to day relationships with the suppliers to ensure that they are operating to the required technical standards.
• Develop and manage product specifications and technical packs to ensure products meet aesthetic and technical expectations.
• Monitoring and continuously improving quality

Minimum requirements

• B Tech. in Food Technology or BSc Food Science
• Minimum 7 years relevant experience, long-life shelf stable product experience would be advantageous.
• Retail experience an added advantage
• Knowledge of technical processes and principles (incl. Safety and Legislation, eg. HACCP, GMP, Supply Chain, TACCP)
• Experience in sourcing and costing raw materials
• Knowledge of packaging
• Proven analytical and process ability
• Strong sourcing and supply management experience
• Ability to set and improve quality standards within supply base
• Ability to drive technical and product innovation
• Proven commercial aptitude - ability to understand and use financial indicators
• Good problem solving skills
• Ability to drive value optimization across product development and production processes
• Good understanding of risk assessment and management of product safety
• Team player
• Quality / high standard mind-set
• Networking skills
• Computer literacy
• Strong communication skills (both verbal and written)
• Customer orientation
• Project management skills