Structured Lending Assistant at Nedbank

Job Purpose

To provide administrative services to clients by attending to the structured lending needs to achieve Nedbanks' strategic focus to become a client-centric bank.

Job Responsibilities

• Build relationships with clients to gain understanding of their needs by providing service in line with Nedbank standards.
• Collaborate with internal customers by building relationships to improve customer service delivery and productivity.
• Compile client information by complying with standards; policies and procedures prior to submission to Operations for vetting.
• attend to progress and tracking reports.
• Drawing up of Facility letters
• attending to tax certificate requests.
• dealing with property guarantees from clients' facilities.
• Valuation instructions
• Following up on outstanding valuations.
• Following up on sign-offs from Credit and Legal Admin
• Monitor internal processes by reporting on the effectiveness thereof.
• Provide feedback to internal stakeholders by meeting internal Service Level Agreements requirements.
• Utilize resources by adhering to Nedbank policies; procedures and standards.
• Manage risk by protecting client confidentiality through compliance with Protection of Personal Information Act.
• Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools; policies and procedures to add value to Nedbank.
• Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Create and manage own career through guidance and support of management; department and colleagues.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
• Manage client interest claims by attending to client instructions according to timeframes and standards set out in policies and procedures.
• Manage risk by following authentication process and complying with regulatory standards.
• Manage client communication by providing information to minimize cost according to banking regulatory and legislative requirements.
• Build relationships with clients to gain understanding of their needs by providing service in line with Nedbank standards.
• Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Diploma

Preferred Qualification

Certificate: Banking.

Minimum Experience Level

4-5 years experience in Property Finance.

Technical / Professional Knowledge

• Microsoft Office
• Administrative procedures and systems
• Data analysis
• Business writing skills
• Relevant regulatory knowledge

Behavioural Competencies

• Building Customer Loyalty
• Initiating Action
• Applied Learning
• Communication
• Technical/Professional Knowledge and Skills
• Managing Work