Student Collections Administrator at HyperionDev

ABOUT THE ROLE 

• The Student Collections Administrator provides the administrative support to both the students on our monthly installment plans, and also our student collections consultants.
• The role involves managing a student pipeline, finance application process, overseeing the student journey details, installment forecast planning, and ensuring students progress by submitting tasks weekly.
• This would be through flagging, following up, and collecting feedback for student drop offs and to provide feedback on payment or progression issues on behalf of the student.
• You will also work with the student progression associates to analyse student feedback to better our engagement, overall satisfaction, student retention, and graduation rates.
• You will also be responsible for ensuring positive reviews and positive satisfaction ratings from your students.

RESPONSIBILITIES

• Ensuring resubscription revenue target is achieved on a monthly basis and is at a minimum of 25% of total revenue.
• Proactively reach out to our finance lead base to drive approvals from our student financing partners. 
• Proactively engage with installment paying students to build relationships and ensure the continuation of their Bootcamp until graduation.
• Engage with installment paying students to ensure continuous progression and satisfaction throughout the Bootcamp, until graduation. 
• Liaise with the Student Progression Associate to identify lagging installment students and advise them on their best route to completion.
• Use historic and existing data to provide solutions on how to increase revenue from non graduated students and drop offs and get them to graduate with HyperionDev. 
• Project and manage forecasts on instalment revenue, through managing the pipeline for instalment revenue. 
• Create and drive the feedback processes to identify and implement solutions to reduce student drop out and churn.
• Support the execution of graduation events to create awareness and drive growth of our placements function. 
• Provide feedback to the product and education teams, in order to optimise the student experience on our Online dashboards or Onsite campus

REQUIREMENTS

Minimum

• A minimum of a matric qualification
• 2+ years of experience in a sales, account management or business development role
• 1+ years of experience in a student management or customer success role
• 1+ years of experience in social media, digital marketing or community engagement experience 
• Outstanding organisation and planning skills
• High attention to detail and follow through on commitments
• Excellent verbal and written communication skills
• An understanding of the coding education market 
• A demonstrated track record of meeting KPIs and targets 

Preferred 

• A marketing, commerce or education related Bachelor degree
• 1+ year experience in an online or coding education related field
• 1+ year experience in a project management or coordination role 
• Understanding of coding languages with basic - intermediate technical coding skills