Student Journey Officer/Customer Service Consultant (JB4148) at Educor Holdings

Educational requirements:

• Minimum requirement of Grade 12 however a post school qualification more advantageous
• Minimum 1 years proven experience in academic and programme administration
• Technical knowledge of integrated quality assurance administration in order to comply with accreditation criteria
• Knowledge of which programmes are regulated by which regulatory body – DHET, CHE, UMALUSI, QCFTO, SETAs and professional bodies such as SABPP
• Technical skills in the use of the ICAS student information system
• Organized administration systems and practices that adhere to policies and procedures
• MS office proficient

Duties and Responsibilities:

• Administration of the student onboarding process. From application to registration, enrolment and orientation
• Academic department administration student records, academic reports and certification/graduation
• Student success and retention including student query management and resolution
• Programme facilitation, including assessment administration, materials, textbooks and resources
• Student and lecturer surveys and feedback per programme
• General administrative tasks