Subscriptions Partnership Manager at TFG (The Foschini Group)

Job Description
Key Responsibilities:

• Success in managing or strong experience in a subscription-based businesses, demonstrating strong revenue generation and customer retention capabilities. 
• Strong understanding of subscription metrics, cancellation analysis, and customer lifecycle management. 
• Exceptional commercial insight and negotiating ability 
• Ability to use data-driven insights to inform decision-making (with the analytics team). 
• Strong communication and presentation skills to communicate strategy and results to external and internal stakeholders. 
• Ability to collaborate effectively across different departments and functions.
• Experience with subscription management platforms and relevant analytics tools.
• Understanding of licensing models and/or legal contracts. 
• Researching, identifying and negotiating with key product benefit partners to agree mutually beneficial product offerings on the TFG Media subscription platform at optimal pricing to ensure strong, fast market penetration and a highly competitive offering. 
• Drive contract and licensing negotiations with key external partners (including international) across a wide range of industries including entertainment and technology
• Track and report key metrics including cancellations, customer lifetime value, acquisition costs and benefit usage and identify areas for improvement. 
• Drive acquisition via digital marketing campaign and partnerships using customer segments and value propositions.
• Retention initiatives including value bundling, personalisation, incentives and loyalty propositions
• Drive revenue growth through acceptable profit margin (optimisation of pricing and expense management), customer upselling, cross-selling, and cancellation management. 

Drive strategy and vision:

• Drive strategy and roadmap for subscription volume and revenue growth 
• Use customer data, industry research and consumer trends to improve consumer experience and subscription lifetime. 
• Collaborate cross-functionally across business portfolios:
• Partner with business to ensure subscriptions initiatives are clearly represented and communicated including financial business cases for prioritization

Project Execution:

• Execution of initiatives including go-to-market launch plans, and optimization recommendations
• Ensure strategies are documented and strategy document is regularly updated
• Regular reporting to internal key stakeholders and executives 

Behaviours and Skills required

• Ability to effectively recognise and monitize market opportunities to ensure product and portfolio growth through creative and interactive platforms and campaigns 
• Exceptional communication and people skills
• Strong drive to actively contribute to product brand growth, market share, and profitability 
• Good judgement and forward -planning skills
• Flair for creativity and a high attention to detail
• To be a team player, driven and motivated
• Lateral thinker who brings fresh new ideas to the table 

Qualifications and Experience

Must:

• Business or legal related degree or commensurate experience
• Digital subscription management or platform experience 
• Strong budget (P & L) skills
• Experience with licensing models / contracts
• Digital sales platforms & technologies 

Preferred:

• Digital entertainment industry knowledge
• Loyalty program strategy and management insights
• E-commerce experience