Suite Manager Role - Durban at Access Bank

MAIN RESPONSIBILITIES

Client Relationship Management:

• Develop and maintain strong relationships with high-value commercial clients, ensuring their banking needs are met with tailored solutions.
• Oversee the client onboarding process, ensuring a seamless experience.
• Monitor client satisfaction and implement improvements based on feedback

Team Leadership and Development

• Lead, mentor, and manage the suite team to achieve performance targets.
• Foster a culture of excellence, accountability, and continuous improvement.
• Conduct regular performance reviews and provide coaching for professional growth

Revenue Growth and Business Development

• Identify opportunities for cross-selling and up-selling banking products and services.
• Develop and execute strategies to attract new clients and expand existing relationships.
• Collaborate with marketing and product teams to promote offerings effectively.

Operational Excellence

• Ensure efficient day-to-day operations within the suite, optimizing processes for better service delivery.
• Implement best practices to enhance productivity and reduce operational risks.
• Monitor key performance indicators to assess operational effectiveness

Compliance and Risk Management

• Ensure adherence to all regulatory requirements and internal policies.
• Identify potential risks and implement mitigation strategies.
• Stay updated on changes in banking regulations and ensure suite compliance

Business Planning/ Decision Making

• Provide reports and metrics to group, management and business to allow for informed decision making

Policies and Procedures

• Keep abreast of industry trends and best practice to optimise service offering, ensure compliance and mitigate risk
• Compliance with legislative requirements
• Ensure risk related policies are implemented and adherence monitored
• Identify and define policy/process improvement opportunities
• Access Bank Policies and Procedures
• Group Internal Audit Policies and Procedure manuals
• People management
• Coaching and mentoring Junior staff members
• Leave management of direct reports
• Performance management of direct reports
• Active management of poor performers
• Ensure measures are in place for business continuity

Requirements

Academic Requirements

• FAIS RE 1
• FAIS RE 5 competent
• Bachelor’s degree in business, Finance, or a related field.
• Postgraduate qualification is advantageous

Work Experience

• Minimum of 5-8 years in commercial or business banking, with at least 3 years in a managerial role.
• Proven track record in client relationship management and business development.
• Strong understanding of banking products, services, and regulatory environment