Supervisor - Compliance - HR and Other Services.Risk and Compliance at MTN

Mission

• The Compliance Supervisor HR and Other Services is responsible for the execution of compliance monitoring and oversight (second line role) within MTN SA, using the established MTNSA Compliance Framework. The role will manage the planning, coordination, execution and reporting of operational activities to ensure compliance with regulations, policies, procedures, and processes relevant to HR and Other Services. Further, the role will guide management to improve identified weaknesses highlighted by various assurance providers. 

Key Performance Areas

The Compliance Supervisor: is accountable for the following:

•     Development of compliance risk management programs to limit potential non-compliance and/or non-conformances.
•     Facilitate the development and implementation of the compliance risk management plans.
•     Planning of ongoing compliance monitoring activities and output.
•     Identify and report areas of non-compliance with applicable legislation and internal Policies Processes and Procedures (PPPs).
•     Monitoring the closeout of findings in ensuring that agreed corrective actions are implemented to remedy risks exposures. Reporting and escalating inadequate responses received from process owners to the responsible management teams. 
•     Assist in the development and maintenance of compliance risk/ issues dashboards.
•     Escalate non- conformance to relevant internal stakeholders on required remedial action in ensuring compliance with all legislation and PPP’s, where applicable. 
•     Development of compliance assurance checklists, working papers and other documentation required to perform the compliance reviews.
•     Maintenance and reviewing of files performed for all monitoring reviews. 
•     Assist in conducting training and awareness campaigns within the organisation.
•     Participate in the development and rolling out of the compliance training and awareness initiatives within the organisation. 
•     Manage productivity of all staff reporting to this position.
•     Contribute to the design and creation of reporting strategies and template.
•     Maintenance of internal compliance policies, manuals and another relevant documentation/program.
•     Monitor and assist with adherence to relevant compliance and regulatory requirements in the HR and Other Services Unit and supporting business units.  
•     Remain abreast with industry changes relating to products and services. 

Role Dependencies

•     Active support from the Compliance Manager: HR and Other.
•     Comprehensive understanding of MTNSA Compliance Policy & Manual.
•     Co-operation from employees and management in the business units under review.
•     Access to relevant documentation and systems (IS) necessary to support completion of the review

Relationship building and maintenance 

•     Work independently and within a team 
•     Develop and maintain strong, collaborative relationships with cross-functional compliance departments within Risk and Compliance, mid to senior level management, other internal clients, and peers.
•     Maintain good relationships with all stakeholders, without compromising the Compliance Monitoring function.
•     Ensure that relationships and cooperation between stakeholders do not influence the objective nature of compliance monitoring. 

Budget Management  

•     Ensure economical, efficient, and effective utilisation of allocated budget.

Customer Satisfaction  

•     Ensure review needs and requirements are satisfied through appropriate systems, processes and procedures 
•     Adopt a proactive approach to prevent potential risks from materialising in the future 
•     Initiate change to continually improve all aspects of service delivery and promote client satisfaction. 

Leadership 

•     Build professionalism, loyalty, and commitment to the organisation. 
•     Communicate actively and effectively resolving any potential conflicts that may arise. 
•     Have the self-insight and flexibility to adapt to different situations.
•     Live the MTN Brand – change and influence employees’ behaviour. 
•     Co-operation from employees and management in the business units under review.  

Innovation

•     Identify areas of risk and non-compliance 
•     Identify and report areas of non-compliance and opportunities for improvement relating to the standard MTN systems and processes 
•     Understand business intelligence and identify trends/,risks and control gaps for MTN SA
•     Build and maintain brand credibility 

Vulnerabilities

•     Obscure Mandate – Stakeholder lack of understanding of the function
•     Vague/complex business model and methodology 
•     Non-achievement of turnaround times 
•     Lack of relevant skill and experience

Responsibility towards:  who are they and what do they receive from the incumbent. 

•     Direct reports: Compliance Officers 
•     Matrix reports: Compliance Manager 
•     Key customers:  MTNSA department/division. 
•     Key suppliers: None
•     Relations, etc.:  Regulatory Compliance, Group Compliance 

 
Education

• Minimum: 3-year National Diploma (NQF6) or Degree (NQF7) in
•     Compliance Management/ Legal Regulatory
•     Risk Management
•     External or Internal Auditing
•     Finance

Experience

• Minimum of at least 3 years in:
•     Compliance Management
•     Risk Management
•     External or Internal Auditing or IT Auditing 
•     Finance
•     Financial Services and Regulatory Sector or banking
•     Good command of English and
•     Minimum of 2 years’ working experience in supervising / managing others  

Competencies 

•     Analytical Thinker -   Manages the alignment and execution of tactical activities
•     Problem Solver  -  Assists in solving business challenges but looks to others for advice and guidance
•     Operational Value Creator -  Executes on innovative commercial practices and identifies areas for continuous improvement
•     Culture and Change Champion -  Role models ethical practices by living the MTN values and vital behaviours for others to follow
•     Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
•     Relationship Manager  -  Builds relationships with customers and teams to uphold the MTN brand
•     Results Achiever -  Drives team objectives and contributes to sustainability of results    
•     Good communicator – verbal and written
•     Team player