Supervisor Employee Benefits at Sanlam Group

What will make you successful in this role:

• Monitoring of internal and external customer correspondence
• Monitor escalations and advise in advance of delays
• Provide ongoing development via employee coaching and technical training to enhance performance
• Assist the Manager with monthly performance discussion feedback
• Assist the Administrators with planning of deliverables
• Create teambuilding opportunities
• Keep your leave application up to date on the system
• Must have a positive influence in meetings and actively contribute to discussions
• Weekly planning meetings with team to assess workload and on progress of current work
• Provide regular client feedback with updates
• Raise potential risks with the Manager and actively manage risk by focusing on RCA, potential PI Claims, vision Problems (internal system), procedures and processes not followed, and resolve benefit statement issues
• Ensure that you complete compulsory compliance training by the due dates
• Show involvement in business initiatives and provides feedback on developments
• Check claims within 10 day SLA
• Identify any non-conformances to process and correct as part of daily reporting
• Ensure the working papers are completed and all checks are done according to the ISAE controls memo
• Ensure any amendments are checked for accuracy and actioned
• Review cashbook reconciliations and ensure the monthly cashbook is completed by 10th of month
• Monitor MyWork system and ensure SR’s are indexed within 48 hours
• Monitor SR’s against daily report/s and ensure that SLA’s are met
• Assist with the implementation of Fund Amendments and ensure they are implemented on funds
• Clean up and maintain unclaimed benefits according to the project plan
• ALM /ITB action items addressed
• Investments of Contributions within 5 working days of receipting
• Accurate investment and disinvestment instructions actioned
• Ensure that income is banked and deposit schedules are send to finance by 25th of each month
• High quality administration reports sent timeously
• Administration reports to contain detailed bank account analysis, which has been checked in line with ALM bank account analysis and SLA compliance stat on both reconciliations and claims
• Clearing of control accounts monthly
• Resolve actuarial queries within 5 working days of receipt
• Minimize admin report queries and ensure checks by month end
• Update Consulting of due dates on a monthly basis
• Ensure logs are addressed within a 5 day period
   

Additional Requirements

• The ability to work well with team members as well as clients
• strong supervisory competencies and ability to get the best out of a team
• The ability to work smart and be innovative
• An eye for detail and accuracy
• The skillset to understand systems and procedures
   

Qualification And Experience

• Grade 12 with 3 to 4 years related experience.

Knowledge And Skills

• Reporting and Administration
• Quality, compliance and accreditation
• Business Processes
• Services Knowledge