Supply Chain Operations Manager at MindMatch Consulting (Pty) Ltd

• As the Manager of Supply Chain Operations within the Cash Management Department, the primary purpose is to ensure the efficient and secure movement of cash and related assets through the company's supply chain. Commitment to optimizing processes, enhancing operational efficiency, and maintaining the highest standards of security and compliance. Leveraging data-driven insights and fostering strong partnerships with internal and external stakeholders.

Key Tasks & Accountabilities:

Cash Supply Chain Optimisation

• Have the right amount of cash at the right place at the right time

Device cash availability

• Ensure optimal cash availability to clients (withdrawals and deposits)
• Cash-Out
• Cash-Full
• Cash-Clearances
• Identify trends and address root causes
• Analyse and manage service failures (planned vs executed) 
• Engage with Cash in Transit vendors, Cash Planning team or other business areas to continuously improve

Planning accuracy 

• Ensure the balance between cash availability and over-supply
• Analyse cash returned which has not been loaded into a cash device
• Identify trends of cash returned and rectify

Cash and Risk Control

• Ensure the execution of bi-weekly cash cycle counts (swaps) on all devices
• Adherence to control procedures of cash operations
• Support Cash Control and Risk teams with relevant information

Cost and Supplier Management

• Identify supplier and cost optimisation opportunities

Cash holding

• Drive optimal levels of cash at Cash Centres (floats) and Cash Devices
• Analyse trends on cash levels
• Address cash processing which is out of line with service provider SLA

Supplier management

• CIT Budget management
• Ensure contractual SLAs are adhered to
• Build strong relationships with service providers
• Perform route efficiency analysis
• Analyse performance and make recommendations for improvements
• Ensure service provider processes are adhered to and up to date
• Implement operational changes with cash in transit service providers to continuously improve

Management of the Cash Planning function

• Operational management
• Ensure all KPIs relevant to Cash Planning are achieved
• Manage operational and technology requirements for the Cash Planning function
• Manage operational productivity and standards within the Cash Planning team
• Plan and provide for new branches and services
• Participate in budgeting and planning
• Ensure the correct implementation of all relevant system specifications / enhancements
• Be aware of financial and operational matters affecting the bank
• Be up to date with the company's products
• Responsible for projects undertaken by the function
• Identify potential areas of improvement and implement same
• Approve any changes to Cash Planning processes

People management

• Support the Manager: Cash Planning with people planning activities in order to achieve operational and delivery goals and objectives.
• Provide input to the recruitment process as required by the Manager: Cash Planning.
• Assist with coaching of team members to ensure operational efficiencies and standards
• Collaborate with the Manager: Cash Planning to assign / delegate tasks in terms of the operational goals and objectives
• Ensure that staff adhere to control procedures and systems within Cash Planning
• Responsible for quality and service standards and levels.

Reporting

• Ad hoc projects & analysis
• Exception reporting as appropriate
• Provide input into the monthly Management report, statistics and interpreting same
• Provide ad hoc reporting as required by Manager: Cash Planning and Head: Cash Management

Requirements:

• Bachelor's degree in Engineering, Logistics or Supply Chain (minimum)
• Postgrad diploma in Business Management, Logistics or Supply Chain (ideal)

Min:

Knowledge and understanding of:

• General management and business knowledge of retail, manufacturing or banking industry(-ies)
• Supply chain management; CIT/Distribution, inventory management, supply network, service types, geography
• Planning best-practises and software packages
• Fundamentals of contract and commercial law
• Supplier management
• Budgeting and resource planning 
• Customer Relationship Management (CRM)

Ideal:

• Cash supply chain network
• People management and development