Support Analyst (CITEAM) - Kempton Park at FlySafair

RESPONSIBILITIES:

• Investigate and analyse support tickets logged from the various business streams;
• To engage in problem analysis and resolution;
• Escalate to second line support with relevant information;
• Handover from project implementation to operations support;
• Trend analysis of support issues to identify root cause;
• Strong customer-centric focus is essential;
• SLA recording and reporting;
• System Administration;
• Testing of application releases when required;
• Excellent client communications;
• Perform standby support activities for critical business systems.

REQUIREMENTS:

• Matric;
• Aviation experience is beneficial;
• Minimum 2 years’ experience on Support Desk;
• Minimum 2 years’ experience on Application Support.

PERSONAL ATTRUBUTES:

• Strong analytical, problem-solving, and decision-making skills;
• Excellent communication and interpersonal skills, with the ability to collaborate effectively;
• Attention to details;
• Ability to work in a team;
• Customer focused;