Support Analyst – Finance Department - Johannesburg, South Africa at Bowmans (Law Firm)

Purpose:

• Responsible for contributing to the development, implementation and achievement of the Financial Systems Administration team’s objectives by providing business support on the Firm’s practice management system.

Experience and Qualifications:

• 2 - 3 years’ experience in a similar position preferably working on an ERP package in a professional services environment, with customer facing experience
• Relevant information systems qualification with accounting (certificate/diploma)
• Senior Certificate

Key Accountabilities and Activities:

Helpdesk Support (Bulk of responsibility):

• Assisting with queries covering all modules on 3e – AP, AR, Banking, Time Entry, Reporting etc
• Month End support, mainly billing queries
• Ability to troubleshoot issues raised by Finance and/or business and identifying possible solutions
• Intapp (time entry system) support and training when required
• Open GL accounts when requested by Finance team
• Maintain master files - client and matter data is up to date and reflecting correctly
• Adding or Deactivating users and timekeepers as requested by HR
• Assisting with issues raised on requisitions such as credit notes
• Ensuring Billing Rules are correctly loaded – exception rates, write offs etc
• Ensuring daily system transactions have been successfully processed
• Ensure correct protocol has been followed at all times

Reporting:

• Providing support to the Finance Team / Business on queries on 3e reporting

DEV and UAT Testing:

• Development (DEV) and User Acceptance (UAT) testing is required for the following:
• Testing of system upgrades
• Testing of system enhancements, new developments, ad-hoc projects and customisations
• Compilation of documentation relevant to the testing of processes

Training:

• Opportunity to be involved in 3e training to business
• Assistance with developing user manuals
• Assistance with developing training material

Personal Competencies:

• Analytical Thinking - ability to identify root cause, and propose solutions
• Client Focus – approachable, valuable and timeous responses
• “Problem-Solving” and “Continuous Improvement” mindset
• Team Player – We work and win in teams
• Collaborative across departments and offices
• Invested in building your brand by developing and maintaining strong working relationships
• Resilient and able to work under pressure, especially at month end
• Affinity for Financial systems, processes and technology