Integrove is a Johannesburg based boutique consultancy focusing on technology architecture and integration in the enterprise. We help organizations to enable integration and technology architectures that provide the foundation for their application, mobility and cloud strategies. Through years of experience across multiple industries and geographies, our ab...
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Troubleshooting - Problems and bugs that are reported should be researched, followed by resolutions, and problems should then continue to be monitored
Assess, coordinate and review all issues and impacts associated with applications support
Proactively suggest ways of improving system stability, availability, performance and reliability
Test software prior to being implemented through various environments – Development, Quality Assurance, Production
Handle customer / client / user inquiries through dedicated ticket reporting channel
Analyse consistently reported problems or certain tasks which users can’t complete and form a Frequently-asked-questions platform (FAQ) and Troubleshooting guides to minimize number of inquiries
Frequently analyse application logs, alerts, application insights and reports on various applications
Frequently interact with technical teams and to an extend occasionally code to obtain conclusions
Qualifications / Experience
Tertiary Degree / Diploma in a related field such as MIS, Computer Science, or equivalent experience
Minimum 4 Years’ experience in 2nd or 3rd line support
Preferred Skills
Must be fluent (written and verbal) in English and Spanish / Portuguese
Azure products and services:
Logic and Functional app
Application Insights
Programming:
SQL – maintenance and troubleshooting various database related issues. Extracting application related data.
ASP.NET Core(C#) – minimal console application programming for the purpose of obtaining solutions to reoccurring problems
HTML – creating and testing application integration templates
JavaScript
Invoking APIs
Database scripting:
Microsoft SQL Server Manager 2008/2012/2017
Complex problem solving
Excellent communication and interpersonal skills
Ability to diagnose and address application issues
Excellent time management skills
Commitment to providing exceptional service to customers and support to staff members
Gmail
Yahoomail