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  • Posted: Oct 8, 2020
    Deadline: Not specified
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    Integrove is a Johannesburg based boutique consultancy focusing on technology architecture and integration in the enterprise. We help organizations to enable integration and technology architectures that provide the foundation for their application, mobility and cloud strategies. Through years of experience across multiple industries and geographies, our ab...
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    Support Analyst

    Key Responsibilities

    • Logging and processing of support calls
    • Troubleshooting - Problems and bugs that are reported should be researched, followed by resolutions, and problems should then continue to be monitored
    • Assess, coordinate and review all issues and impacts associated with applications support
    • Proactively suggest ways of improving system stability, availability, performance and reliability
    • Test software prior to being implemented through various environments – Development, Quality Assurance, Production
    • Handle customer / client / user inquiries through dedicated ticket reporting channel
    • Analyse consistently reported problems or certain tasks which users can’t complete and form a Frequently-asked-questions platform (FAQ) and Troubleshooting guides to minimize number of inquiries
    • Frequently analyse application logs, alerts, application insights and reports on various applications
    • Frequently interact with technical teams and to an extend occasionally code to obtain conclusions

    Qualifications / Experience

    • Tertiary Degree / Diploma in a related field such as MIS, Computer Science, or equivalent experience
    • Minimum 4 Years’ experience in 2nd or 3rd line support

    Preferred Skills

    • Must be fluent (written and verbal) in English and Spanish / Portuguese
    • Azure products and services:
      • Logic and Functional app
      • Application Insights
    • Programming:
      • SQL – maintenance and troubleshooting various database related issues. Extracting application related data.
      • ASP.NET Core(C#) – minimal console application programming for the purpose of obtaining solutions to reoccurring problems
      • HTML – creating and testing application integration templates
      • JavaScript
    • Invoking APIs
    • Database scripting:
      • Microsoft SQL Server Manager 2008/2012/2017
    • Complex problem solving
    • Excellent communication and interpersonal skills
    • Ability to diagnose and address application issues
    • Excellent time management skills
    • Commitment to providing exceptional service to customers and support to staff members

    Method of Application

    Interested and qualified? Go to Integrove on www.linkedin.com to apply

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