Support Analyst at MRI Software

RESPONSIBILITIES:

• Provide excellent customer service, throughout a calls lifecycle, ensuring clients satisfaction. 
• Provide support answering phone calls and logging any email requests. 
• Achieve KPI’s and SLA’s aligned to the clients T&C’s and business objectives. 
• Ensure escalations and complaints are escalated as per MRI processes. 
• Share knowledge with colleagues and provide guidance. 
• Commit to working towards and achieving all MRI’s/teams/personal objectives and goals. 
• Follow all working practices (ISO processes) and GDPR guidelines.

PRE-REQUISITES:

• Customer focus and a passion for helping others.
• Creative and curious trouble-shooter.
• Strong organization and time management skills.
• Ability to pick up and learn new concepts.
• Compassionate and confident communicator.