Support and Backup Administrator JG P9 at Companies & Intellectual Property Commission

Required Minimum education/training

•  Matric/Senior Certificate
• Diploma in IT
• Backup Certification

Required Minimum work experience:

• 1 year experience as ICT support
• 3 years backup experience on premise
• 2 years’ experience in cloud backups

Key performance areas:     

• To respond to user-initiated enquiries ensuring a timely resolution/fulfilment to user requests, incidents, questions and complaints in relation to backup and support
• Ensure that there is backups available for restores in an event of failure.
• Proactive Monitoring and Management of Service levels within the backup environment.
• To report on performance and to identify and escalate performance constraints;
• Manage on premise and cloud backup environment.
• Ensure backups and restores are done as per schedules.
• Ensure all exceptions are managed and reported on a daily basis
• To manage relationships with key stakeholders and ICT partners.