Support Consultant at Achievement Awards Group

Job Description

• We’re looking for an energetic and service-driven Support Consultant to join our dynamic Contact Centre team in Westlake. This is an in-office role within a fast-paced, interactive environment where no two days are the same. 
• As a Support Consultant, you’ll be the voice and personality of our brand—interacting with customers across multiple channels, including telephone, email, chat, text, and social media. You’ll provide first-line support, resolving queries and ensuring that every customer experience reflects our commitment to excellence.

Why Join Us

• At Achievement Awards Group, you’ll be part of a collaborative team where learning, growth, and recognition are part of the culture. You’ll receive training, support, and the opportunity to build a career in one of South Africa’s leading customer engagement businesses.

Job Requirements
Key Responsibilities

• Handle inbound and outbound customer interactions professionally and efficiently.
• Resolve customer issues and complaints by following standard operating procedures.
• Gather relevant information to diagnose and address customer concerns quickly.
• Deliver accurate, solution-orientated responses tailored to each customer.
• Escalate complex cases when necessary and follow through to resolution.
• Maintain up-to-date product, process, and system knowledge.
• Ensure customer records are accurate and current.
• Adhere to all workplace policies, procedures, and compliance standards.

Requirements

• Excellent verbal and written communication skills.
• A genuine passion for helping people and delivering outstanding customer service.
• Strong attention to detail, accuracy, and active listening skills.
• Adaptability and professionalism when engaging with diverse customers.
• A team player with a positive attitude and a willingness to learn.
• Basic understanding of POPIA and GDPR (advantageous).

Qualifications & Experience

• Education: National Senior Certificate (NQF Level 4).
• Experience: 1 year in a Contact Centre or retail customer service environment.
• Tech skills: Proficient in Microsoft Office and familiar with Contact Centre systems or databases.
• Professional registration: BPESA and CCMG registration advantageous.