Support Desk Consultant: Technical: SLS SC (Bellville) (PG 8/9) at Sanlam Group

What will you do?

• This technical support role focuses on assisting clients over the phone within a telephonic Support Desk context and being responsible for connectivity administration. The Support Desk supports the larger SanlamConnect channels with technical problem-solving related to Sanlam supported commercial software and sales/advice packages.  Primarily incoming telephonic support is given to Sanlam Brokers, Advisors, and administration staff, utilizing these packages/software.  The person must have technical knowledge, experience, and knowledge of the Advice tools (software).  The administration tasks require an absolute commitment for flawless execution.

What will make you successful in this role?

• Provide telephonic and/or remotely controlled technical support to Sanlam intermediaries     (Advisors/Brokers), sales management and sales support staff on the following: 
• Sanlam Advice Tools and services
• Microsoft Office and Internet: general support on programs and applications
• Connectivity
• Email

Qualification & experience 

• Grade 12
• A+/and or MCSE (examination certificate), ITIL
• Working knowledge of operating systems, the Internet and the application of networks
• Working knowledge of hardware (PCs, printers, routers, etc.)
• Working knowledge of technological trends
• Understanding of sales processes and servicing industry
• At least 1 year experience in a Technical Helpdesk or Technology Support environment
• Minimum 1 year’s experience in life assurance or the broader financial services industry

Knowledge and skills 

• Understanding of Sanlam, especially SanlamConnect, FAIS, FICA and SISSA’s compliance regulations is     preferred
• Working knowledge of operating systems and the Internet
• Basic knowledge of hardware (PC’s, printers)
• Skills to handle administration-related responsibilities