Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jul 9, 2021
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
    Read more about this company

     

    Support Engineer

    Job Summary

    • Work as part of an agile team to provide application support for specified tech products & services. This includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.

    Job Description

    Devops & Support

    •  Apply problem solving skills to solve technical problems on existing applications
    •  Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech
    •  Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
    •  Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & Services
    •  Provide inputs into application documentation for end users
    •  Leverage application documentation to guide users through application support processes
    •  Leverage knowledge gained on support / trouble shooting processes to make recommendations for user documentation and or application changes / enhancements
    •  Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
    •  Follow governance & risk procedures for all application support e.g. upgrades, maintenance etc.
    •  Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services
    •  Identify stakeholder & communication dependencies / interdependencies & requirements in all application support processes & ensure these are followed prior to any application support implementation
    •  Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads etc.
    •  Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis
    •  Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs
    •  Compile and maintain inventory of applications and related details
    •  Meet all SLA requirements associated with application support being provided
    •  Follow identified risk, governance & control procedures for all application support provided e.g. backup, documentation etc.
    •  Maintain awareness of application risks and opportunities for improvement

    Education

    • Further Education and Training Certificate (FETC): Physical, Mathematical, Computer and Life Sciences (Required)

    Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

    Absa Bank Limited reserves the right not to make an appointment to the post as advertised

    Method of Application

    Interested and qualified? Go to Absa Group Limited (Absa) on absa.wd3.myworkdayjobs.com to apply

    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Absa Group Limited (Absa) Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail