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  • Posted: Jul 9, 2021
    Deadline: Not specified
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  • Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise the possibilities on our continent and beyond.
    Read more about this company

     

    Relationship Executive Enterprise RBB

    Job Summary

    • Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.

    Job Description

    • The main focus of this role is to build & maintain professional business relationships across a portfolio of clients of high value by driving challenging sales and income targets, proactively acquiring new clients,
    • solutioning existing clients with cross sell, campaigns and product utilisation and proactively managing and
    • improving customer satisfaction and risk and compliance.

    Key Accountabilities:

    • Income Growth and Financial Targets
    • Driving income and sales targets by cross selling, upselling and acquiring new prospective clients
    • Ensure dedicated relationships are maintained and grown by being the single point of entry via appointment based customer interaction as well as On-Site visitation.
    • Create and maintain an annual client interaction management plan by planning on the Client management Program (CMP).
    • Ensure the long term sustainability of the portfolio by establishing relationships with new clients and solution-based up-selling to existing clients.
    • Create a pipeline of new business by working on leads generation initiatives with Retail, existing client base and within the Business growth section of RB.
    • Make effective use of the client planning and solutioning tools (Sales tools) for the top 30% of the portfolio to ensure in-depth understanding of client needs, in order to provide clients with the best possible solutions.
    • Achieve new business and up-selling sales targets by pro-actively driving cross functional teams (including but not limited to Sector and Product specialists) to find client-centric solutions which must be formalised in strategic proposals and presented to clients in accordance to the distinct Client Value Proposition (CVP) for Enterprise Accounts.
    • Achieve customer satisfaction targets within the assigned portfolio by improving customer satisfaction standards by providing solutions such as Notify Me, E-Pin, Business Advantage, etc.
    • Develop and demonstrate a deep understanding of the regional market trends and business lifecycle challenges.
    • Track and monitor the financial performance of the portfolio by utilising the scorecard and Customer Management Portal (CMP).
    • Use Magic Matrix as a guiding tool to ensure cross selling and up selling happens in the portfolio to grow the book.
    • Apply risk-based pricing for all new sales and pricing reviews in line with standard pricing and fee structures/guidelines and applications. Negotiated pricing by exception, based on existing concession model.
    • Operate and position RB Enterprise Banking in a dynamic and highly competitive market place by interacting with all relevant stakeholders and driving key initiatives to secure customer retention and growth.
    • Achieve sales targets relevant to the strategic initiatives and drivers of the Enterprise Business accounts segment.
    • Focus on customer graduation to more customer focused and appropriate value proposition, upgrading the customer to the RB Business/Commercial cost to serve value proposition.

    Internal and Client Relationship Management

    • Actively drive acquisition initiatives through pro-active re-engagement processes supported by Enterprise Banking campaign initiatives.
    • Conduct regular client visits in accordance with the Enterprise Business Value Proposition and initiate changes to RB Product by providing input into product development to better service the customers.
    • Own the primary relationship with the client by being the only point of entry to the client and ensure the portfolio is serviced appropriately.
    • Pro-actively educate the customers of the new operating model and value proposition that RB offer.
    • Make use of middle and back-office support networks to ensure effective on-boarding and complete end-to-end service delivery.
    • Maintain overall ownership for servicing the client on operational matters by driving relevant internal support networks such as the Business Support Centre.
    • Take ownership of client complaints that originate from the RE's area of responsibility and accountability and log on to the Client Compliment and Complaints system as per the prescribed policy and procedure guidelines. This will allow business to track actions to improve on service levels.
    • Conduct client visits and maintain a client visitation plan to improve Customer Service.
    • Participate in the Internal Customer Surveys held between Enterprise and Retail, Credit Lending, Middle Office and Global Banking Products to ensure the internal relationships are improved, built and value is extracted from these relationships.
    • Analyse the Customer satisfaction Management (CSM) and Real Time Customer Surveys (RTCS) to ensure that customer service is improved on an ongoing basis.
    • Communicate and implement any actions to improve service following client feedback and/or complaints to all relevant parties within the bank.
    • Work closely with Enterprise Business Support Centre, responding to complex service requests and complaints for customers.
    • Work pro-actively with colleagues across the Group to support the growth of lead generation by introducing and working with relevant Group Specialists such as Agri Specialist, Commercial Property Finance Consultant, Khula, SME Specialist, etc.
    • Promote alternative delivery channels to clients.
    • Take responsibility for meeting challenging individual and team value targets.
    • Provide support to the Sales Manager Enterprise Business and other team members where assigned (including coaching).
    • Stay abreast of new industry developments and clients' market position.

    Manage Risk Assessment

    • Understand and apply the relevant governance and compliance procedures to activities undertaken and maintain ongoing completion of relevant governance and compliance training; e.g. NCA, FAIS and Competition Commission.
    • Maintain customer records and accurate completion of applications and paperwork by capturing customer information on Appointment Manager and Customer Management Portal.
    • Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
    • Manage the Not Fit for processing listings for the KAMLS ensuring that error rates on submissions to Middle office for 2nd tier checking of all KAMLS documents are at a minimum.
    • Manage dormant accounts ensuring clients activate accounts or close accounts if no longer required.
    • Take ownership for obtaining and scanning of all KAMLS (Know your Customers and Anti Money Laundering) and other on-boarding documentation relevant to the customer (New and Existing customers).
    • Ensure that all outstanding collateral conditions and conditions of credit grant are met.
    • Pro-actively manage customer credit reviews with assistance of Review Manager in order to mitigate possible credit risk and/ customer dissatisfaction due to credit limits not being renewed.
    • Manage high risk customers by reviewing their accounts as per the Review Manager and negotiate reduction on facilities as per the review policy guidelines.
    • Apply appropriate solutions according to the risk profile and credit appetite within the industry.

    Competencies:

    • Values Driven
    • Digitally Empowered
    • Customer Obsessed
    • Exceptional Team Player
    • Creative Problem Solving
    • Drives Results
    • Pan African Citizen

    Minimum Requirements:

    • B Degree in commerce/ marketing/finance (NQF 7)
    • At least 5 years of sales and relationship banking experience in a Commercial Banking environment.
    • Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

    General

    • The appointment will be made in line with the Divisional Employment Equity strategy

    Education

    • Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

    Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

    Absa Bank Limited reserves the right not to make an appointment to the post as advertised

    go to method of application »

    Specialist Recruitment

    Job Summary

    • To provide advice and support in the development and implementation of area of specialisation planning and associated service delivery processes, methods and techniques; enabling the provision of sound recruitment and selection consulting services.

    Job Description

    • Sourcing and Selection: Contribute to the definition and design of innovative sourcing strategies that will enable the establishment of a diverse pool of talent to meet the evolving needs to the business workforce plan On a regular basis, proactively explore all channels and processes to build diverse pools of talent Implement creative direct to market talent capturing solutions for the Business; i.e. create and maintain a ‘potential candidate’ database, advertising on web based job search sites, e.g. LinkedIn. Conducting research on competitors, building industry networks, attending industry specific events, job fairs, partnering with labour agencies and tapping into global networks Provide support to the Resourcing Lead and Senior Resourcing Consultant in the sourcing and acquisition of P/MP roles. Utilise agencies, talent pools and pipelines, e.g. graduates and learners, Absa Group Limited internal and external databases and other data mining approaches to source candidates Draft direct to market advertisements taking into consideration the recruitment criteria and the current business needs with regards to talent. Control and manage candidates responses received from the direct to market campaigns by creating a centralised database of applicants and tracking progress within the recruitment process\ Provide candidate information to Resourcing to Resourcing Administrators/Officers to be added to the pipeline of candidates to ensure effective tracking of all recruitment activities Manage an updated pipeline of candidates through the Resourcing Administrator to ensure that a pipeline of available candidates are a true reflection of availability | Agency and Third Party Management: Act as liaison and manage all communications between Absa and the applicable recruitment agencies and other third parties such as direct to market publications Send out communication or requests to recruitment agencies in accordance with current resourcing needs and brief agencies regarding business and vacancy requirements Liaise with recruitment agencies regarding candidate engagement with the organisation throughout the recruitment process | Stakeholder and candidate management: Work with hiring managers to establish and ensure an understanding of the of the recruitment needs for Specialist roles (AVP/VP) Manager candidate expectations from the first point of contact with Absa and throughout the recruitment process by providing a realistic view of the process to be followed, role requirements, business environment and feedback Manager post interview responses and feedback to candidates with support from the Resourcing Administrator/Officer and oversee the Resourcing Administrator/Officers candidate management experience Act as a representative of the organisation during all engagements with candidates throughout the recruitment process by continuously communicating with all stakeholders Manage the engagement between candidates, hiring managers, HR Business Partners (HRBP’s) from first point of contact until the on-boarding process through continuous feedback to business and candidates Provide hiring managers with continuous feedback on candidate progress throughout the recruitment process Up skill, educate and train hiring managers regarding end to end recruitment processes, tools and assessment methods, e.g. Competency – Based Interviewing etc | Reporting and Metrics: Determine with the Resourcing Lead / Senior Resourcing Consultant what metrics are relevant and ensure that data is collected and captured to measure performance against metrics Calculate and submit cost to hire to the Resourcing MI/Operations team to offset against budget Manage and update Resourcing Scorecard and vacancy tracker for the business to enable monitoring of performance against sourcing plan for the Resourcing Lead/Senior Resourcing Consultant | Resourcing Administration, governance, and on-boarding: Ensure that the application of the Resourcing Policy and process in the business adheres to the Resourcing Policy and process. Ensure that Resourcing Administrator/Officer adheres to pre-employment screening processes prior to offers of employment being issued to employees Review adverse risk assessments and provide recommendations to the Resourcing Lead to approve or decline. Educate hiring managers on the relevance and importance of risk assessments Liaise with Reward when approvals are required on external and internal green zone | Knowledge Sharing: Regularly report on industry developments to ensure knowledge sharing within resourcing team. Continuously ensuring that relevant stakeholders are kept updated with current market trends and changes by attending workshops, doing research and networking. | : | :

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Human and Social Studies (Required)

    Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

    Absa Bank Limited reserves the right not to make an appointment to the post as advertised

    go to method of application »

    Support Engineer

    Job Summary

    Work as part of an agile team to provide application support for specified tech products & services. This includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.

    Job Description

    DevOps & Support Responsibilities

    • Apply problem solving skills to solve technical problems on existing applications
    • Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech
    • Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
    • Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & Services
    • Provide inputs into application documentation for end users
    • Leverage application documentation to guide users through application support processes
    • Leverage knowledge gained on support / trouble shooting processes to make recommendations for user documentation and or application changes / enhancements
    • Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
    • Follow governance & risk procedures for all application support e.g. upgrades, maintenance etc.
    • Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services
    • Identify stakeholder & communication dependencies / interdependencies & requirements in all application support processes & ensure these are followed prior to any application support implementation
    • Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads etc.
    • Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis
    • Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs
    • Compile and maintain inventory of applications and related details
    • Meet all SLA requirements associated with application support being provided
    • Follow identified risk, governance & control procedures for all application support provided e.g. backup, documentation etc.
    • Maintain awareness of application risks and opportunities for improvement

    Skills and Experience Required:

    • 15 years experience in retail and corporate environment
    • Stock management and ServiceNow experience
    • Reporting analyses and team management
    • User conflict resolution/management
    • Need at least 5 years experience in end user roll-out projects in large financial institutions
    • Proven team leader skills in a large financial organization 
    • Strong communication skills
    • In depth understanding of the RBB branch technology estate, a distinct advantage
    • Must have own transport as site visits will be required
    • Dell/Lenovo and server and desktop experience and support
    • Understanding / experience in networks / switches / cabling / fiber / VOIP and WIFI

    Education

    Bachelor's Degree: Information Technology

    Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

    Absa Bank Limited reserves the right not to make an appointment to the post as advertised

    go to method of application »

    Senior Specialist Business Support

    Job Summary

    To carry out quality risk assessments, strategy formulation, customer interaction and delivery of turnaround and managed exit strategies to a portfolio customers experiencing financial distress. To provide complex specialist advice to our internal stakeholders and support other Specialist.

    Job Description

    To carry out quality risk assessments, strategy formulation, client interaction and delivery of turnaround and managed exit strategies to a portfolio customers experiencing financial distress.

     

    Risk Management: Providing Subject Matter Expertise to Risk types | Stakeholder Management: Build and Maintain effective Relationships with relevant stakeholders | Risk Reporting: Identify, assess and Report key risks arising from significant events, investigations, audit and control issues | People Management: Develop a high performing Team | Risk and Control: Adherence to Policies, Procedures and Regulations

    Education

    Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

    Absa Bank Limited reserves the right not to make an appointment to the post as advertised

    go to method of application »

    Lead Change Management AT

    Job Summary

    Manage the people-side of change on medium to high complexity projects within specific organisational settings, by identifying and addressing the human risks involved in implementing the change, enabling impacted stakeholders to ensure adoption, embedment and proficient utilisation of the change/s.
    Job Description

    Manage the people-side of change on medium to high complexity projects within specific organisational settings, by identifying and addressing the human risks involved in implementing the change, enabling impacted stakeholders to ensure adoption, embedment and proficient utilisation of the change/s.

    Establish people change context:

    Ensure the Accountable Executive (AE) is enabled & coached to ensure visible and active sponsorship
    Drive people change related input in the design of Case for Change (C4C)
    Analyse stakeholder information to ensure stakeholder ecosystem mapped, identified and classified
    Determine anticipated people change impacts across specific organisational settings to mitigate people change risks
    Conduct Change Readiness Assessment (CRA) to determine change readiness and appetite for change
    Ensure appropriate People Change Management (PCM) resource structure to ensure adequate allocation of change resources to deliver the change initiatives
    Contribute to budgeting process for People Change Management (PCM) initiatives
    Develop people change strategy and plans:

    Develop people change strategy & plans to ensure change adoption and embedment
    Ensure people change strategy & plans align with project plan and approach
    Develop the AE Roadmap for the change ecosystem to ensure visible and active sponsorship
    Develop People Change Management (PCM) Dashboard & Tracking Methods for consistent change execution
    Establish & activate Change Agent Network, if applicable, to land the change across specific organisational settings
    Implement change management strategies & plans

    Implement and track PCM strategy & plans to ensure change adoption and embedment
    Coach & enable AE to ensure visible and active sponsorship
    Track, measure & report on PCM outcomes to identify and mitigate people-related risks in change delivery
    Manage Change Agent Network, if applicable, to land the change across specific organisational settings
    Implement change reinforcement & embedment strategies & plans

    Perform business change compliance audits & gap analyses across specific organisational settings to mitigate embedment risks
    Perform impacted stakeholder satisfaction assessments to determine future PCM improvements
    Perform a lessons learned retrospective for PCM organisational learning
    Analyse the change benefits realised in relation to the People Change effort (if possible) to measure the PCM ROI
    B Degree & Hons in field of Human Sciences, Post-graduate qualification in a related field (Business Administration)
    5 – 10 years in people change management domain in a project environment
    Education

    Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)
    Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

    Absa Bank Limited reserves the right not to make an appointment to the post as advertised

    go to method of application »

    Specialist .Net Core Developer

    Job Summary

    Specialist .Net Core Developer for CIB Digital Tech, based in Cape Town. 

    • Bring your talent and skills to our Award Winning team, and take your career to the next level.
    • Absa Access is a Pan-African, single sign-on platform that gives clients standardised, secure, and near real-time access to their business portfolios and the banking services. This enables them to make informed decisions to drive the growth of their businesses, managing their finances with the speed and intelligence that the platform provides.
    • You will work on the award winning Absa Access Online platform, comprising of a core framework that offers services and an extensible application environment. The platform is underpinned primarily by .Net Core micro-services, a message bus and open source technologies, deployed via Kubernetes, into a cloud-hosted environment.

    Job Description

    Competencies – What are the specific competencies required? 

    • Min 5 years development experience
    • Tertiary education in Computer Science or related field
    • .Net Core experience (Windows, Mac, Linux)
    • Experience working with databases, PostgreSQL and or MongoDB experience advantageous
    • Good understanding agile practices
    • Strong analytical and creative problem-solving skills, with excellent attention to detail
    • Flexible about working with new methodologies and technologies
    • A solid understanding of OOP principles
    • SOLID design principles
    • Design patterns experience
    • Proficient understanding of code versioning tools
    • Good understanding of C# and .NET framework
    • Experience using ORM’s such as Entity Framework or NHibernate
    • Experience with Web APIs and Micro Service architectures
    • Domain Driven Design (DDD) and Test Driven Development (TDD) (advantageous)

    Outputs – What are the key performance areas and daily responsibilities? 

    • Build reusable software components and libraries for future use across multiple projects
    • Design, code, test, debug and document software according to the functional requirements
    • Analyse, diagnose and resolve errors related to their applications
    • Keep abreast of technical and industry developments
    • Work closely with developers and a variety of end users to ensure technical compatibility and user satisfaction

    Deliverables – What end result needs to be achieved? 

    • We deliver a wide range of Digital products (which includes mobile-, web applications and APIs) This opportunity will span across Corporate, Investment, Client and Colleague based projects with the ultimate deliverable being to implement new solutions.

    Education

    • Bachelor's Degree: Information Technology

    Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

    Absa Bank Limited reserves the right not to make an appointment to the post as advertised

    go to method of application »

    .Net Core Developer

    Job Summary

    • Bring your talent and skills to our Award Winning team, and take your career to the next level.
    • Absa Access is a Pan-African, single sign-on platform that gives clients standardised, secure, and near real-time access to their business portfolios and the banking services. This enables them to make informed decisions to drive the growth of their businesses, managing their finances with the speed and intelligence that the platform provides.
    • You will work on the award winning Absa Access Online platform, comprising of a core framework that offers services and an extensible application environment. The platform is underpinned primarily by .Net Core micro-services, a message bus and open source technologies, deployed via Kubernetes, into a cloud-hosted environment.

    Job Description

    The Absa Access team within CIB Digital Tech is looking for a .Net Core Developer to join our dynamic team on a contract basis.

    Competencies – What are the specific competencies required? 

    • Min 5 years development experience
    • Tertiary education in Computer Science or related field
    • .Net Core experience (Windows, Mac, Linux)
    • Experience working with databases, PostgreSQL and or MongoDB experience advantageous
    • Good understanding agile practices
    • Strong analytical and creative problem-solving skills, with excellent attention to detail
    • Flexible about working with new methodologies and technologies
    • A solid understanding of OOP principles
    • SOLID design principles
    • Design patterns experience
    • Proficient understanding of code versioning tools
    • Good understanding of C# and .NET framework
    • Experience using ORM’s such as Entity Framework or NHibernate
    • Experience with Web APIs and Micro Service architectures
    • Domain Driven Design (DDD) and Test Driven Development (TDD) (advantageous)

    Outputs – What are the key performance areas and daily responsibilities? 

    • Build reusable software components and libraries for future use across multiple projects
    • Design, code, test, debug and document software according to the functional requirements
    • Analyse, diagnose and resolve errors related to their applications
    • Keep abreast of technical and industry developments
    • Work closely with developers and a variety of end users to ensure technical compatibility and user satisfaction

    Deliverables – What end result needs to be achieved? 

    • We deliver a wide range of Digital products (which includes mobile-, web applications and APIs) This opportunity will span across Corporate, Investment, Client and Colleague based projects with the ultimate deliverable being to implement new solutions.

    *12 month contract

    Education

    • Bachelor's Degree: Information Technology

    Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

    Absa Bank Limited reserves the right not to make an appointment to the post as advertised

    go to method of application »

    Manager Business Process Design

    Job Summary

    • Business Process Design Manager is responsible for driving long-term strategy for the end-to-end product and customer processes across highly complex areas in Absa. She/he acts as a thought partner to senior business leaders in formulating a process improvement strategies to transform how we deliver integrated product solutions to customers, and be able to continuously improve the quality and scale of process designs and capabilities to ensure delivery of coherent, world-class customer experience.

    Job Description

    • An ideal Business Process Design Manager is a recognized process design expert, applying design thinking and engineering expertise in the business. She/he has a track record of driving development and implementation of business strategy through design decisions and providing insights and direction to the business across complex stakeholder environments. She/he is an experienced leader, who is able to lead and engage multiple initiatives simultaneously. She/he is passionate about a high quality, outstanding output, and providing exceptional thought leadership to the businesses.
    • Experience and understanding of customer design (UX, Service Design, user testing) are beneficial.

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

    Absa Bank Limited reserves the right not to make an appointment to the post as advertised

    go to method of application »

    Product Manager Personal Loan Digitization

    Job Summary

    •     Responsible for digital enablement of key facets of the Personal Loans business, including sales and service 
    •     Accountable for the design, development, deployment of Personal  Loan’s customer journey’s and process flow’s across the respective digital channels. 
    •     To enable the end to end fulfilment and implementation of the respective value propositions and ongoing implementation and management of new and existing features in the respective digital channels.
    •     Drive full digitization and or automation of services and maintenance features of the Personal Loan products
    •     Accountable for driving adoption /migration of PL  customers to digital channels /solutions
    •     Responsible for ensuring end to end value chain enablement to support digital solutions (break out support)
    •     Responsible for MI reporting for these channels
    •     Drive PL visibility on Digital channels across different BU’s 
    •     Introducing new digital channels/ capability to the offering via 3rd parties

    Job Description

    Accountability: Product Design and Development

    • Provides the design and development of new and existing digital propositions, taking to market and run of compelling and commercially viable digital propositions spanning the product lifecycle;
    • Drives innovation around the digital delivery of PL products and ensures the ensures clear and comprehensive business cases for such delivery
    •  Accountable for all PL projects the relate to digital channels and these  accountabilities span, requirements, journeys, test scenarios, UAT testing and sign-off and change management and readiness
    • Manage PL product hierarchy’s taking into account channel appropriateness and target market
    • Responsible for the operational query resolution on all aspects relating to digital channel.
    • Accountable for driving automation through capabilities such as robotics

    Accountability: Product Management

    • Collaborates with the respective stakeholders in ensuring that digital propositions seamlessly integrate into segment and sector value propositions and enables the acquisition and retention of customers in specific segments and sectors to support the targeted commercial and customer shapes.
    • Manage marketing collateral of PL products via all digital channels
    • Accountable for content, layout and effectiveness of the PL.co.za pages and ensures it is aligned to the “best in class”
    • Management and coordination of activities relating to roll out of new products and product enhancements on the digital channels
    • Provides exception reporting on rate and fee deviations and revenue leakage in maintaining key product performance indicators for the respective digital channels.
    • Manage specific product back-book and clean-up initiatives via digital and ensuring these services are automated or digitized.
    • To ensure optimal and compliant control environment across the digital channels that appropriately balance risk appetites and customer demand with the need to grow to achieve the financial ambitions and balance sheet
    • Responsible for end to end MI reporting for these channels.

    Accountability: Stakeholder Management

    • Responsibility for monitoring client experience across the digital channels
    • Ensures service delivery is in line with SLA’s.
    • Drive interaction with all relevant Infrastructure areas across the business in addressing channel management requirements and priorities.
    • Drive relevant communication related to changes or new feature implementations via the digital platforms
    • Participate in Group-level activities and forums that impact the respective digital channel.
    • Effectively communicate developments within areas of activity to all relevant internal and external stakeholders.

    Accountability: Finance

    • Monitor financial performance of channel within the Bank by reviewing financial KVD’s
    • Compile Medium term plans (MTP) and Short Term Plans (STP) budgets on an annual basis
    • and track performance against these budgets
    • Quarterly compilation of Revised Annual Forecast (RAF)
    • Understand financial impact of development and marketing activities in order to align with budgets available

    Accountability: Product Strategy

    • Responsible for expanding the PL digital footprint beyond APP, USSD and Web that meet the defined Retail Bank target market, customer segment needs and strategic and operational requirements which have been established via regular customer needs analysis and strategic reviews
    • Manage the respective digital solutions by aligning to the product lifecycle stage i.e. from concept to back book
    • Understand and interpret channels based on robust analysis and aligned with the respective portfolio strategy i.e. financial models, customer survey findings and overall product strategy resulting in informed recommendations as to the future direction/strategy of the channel and effectiveness thereof.
    • Assume responsibility for performance monitoring and proactive management of the different digital channels by understanding the key performance drivers including behavioural trends, financial indicators and growth/performance metrics.
    • Report to EXCO and relevant Product Head on the performance of the digital channels, via the monthly EXCO and Product Dashboard report on the individual products' performance and trends in the market.
    • Perform all other duties as reasonably assigned

    Minimum Requirements

    • B-degree (NQF-level 7)
    • 3 - 5 years Digital Design & Digital Product Management Experience
    • 3 - 5 years Banking Product Development and or Management Experience

    Education

    • Bachelor's Degree: Business, Commerce and Management Studies (Required), Bachelor's Degree: Information Systems (Required)

    Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

    Absa Bank Limited reserves the right not to make an appointment to the post as advertised

    go to method of application »

    Relationship Executive SME

    Job Summary

    • Provide specialist advice and support in the implementation/development of operational planning and associated service delivery processes, methods and techniques.

    Job Description

    • The main focus of this role is to build & maintain professional business relationships across a portfolio of clients by driving challenging sales and income targets, proactively acquiring new clients, solutioning existing clients with cross sell, campaigns and product utilisation and proactively managing and improving customer satisfaction and risk and compliance.

    Key Accountabilities:

    • Income Growth and Financial Targets
    • Driving income and sales targets by cross selling, upselling and acquiring new prospective clients
    • Ensure dedicated relationships are maintained and grown by being the single point of entry via appointment based customer interaction as well as On-Site visitation.
    • Create and maintain an annual client interaction management plan by planning on theClient management Program (CMP).
    • Ensure the long term sustainability of the portfolio by establishing relationships with new clients and solution-based up-selling to existing clients.
    • Create a pipeline of new business by working on leads generation initiatives with Retail, existing client base and within the Business growth section of RB.
    • Make effective use of the client planning and solutioning tools (Sales tools) for the top 30% of the portfolio to ensure in-depth understanding of client needs, in order to provide clients with the best possible solutions.
    • Achieve new business and up-selling sales targets by pro-actively driving cross functional teams (including but not limited to Sector and Product specialists) to find client-centric solutions which must be formalised in strategic proposals and presented to clients in accordance to the distinct Client Value Proposition (CVP) for Enterprise Accounts. Achieve customer satisfaction targets within the assigned portfolio by improving customer satisfaction standards by providing solutions such as Notify Me, E-Pin, Business Advantage, etc.
    • Develop and demonstrate a deep understanding of the regional market trends and business lifecycle challenges.
    • Track and monitor the financial performance of the portfolio by utilising the scorecard and Customer Management Portal (CMP).
    • Use Magic Matrix as a guiding tool to ensure cross selling and up selling happens in the portfolio to grow the book.
    • Apply risk-based pricing for all new sales and pricing reviews in line with standard pricing and fee structures/guidelines and applications. Negotiated pricing by exception ,based on existing concession model.
    • Operate and position RB Enterprise Banking in a dynamic and highly competitive market place by interacting with all relevant stakeholders and driving key initiatives to secure customer retention and growth.
    • Achieve sales targets relevant to the strategic initiatives and drivers of the Enterprise Business accounts segment.
    • Focus on customer graduation to more customer focused and appropriate value proposition, upgrading the customer to the RB Business/Commercial cost to serve value proposition.
    • Internal and Client Relationship Management
    • Actively drive acquisition initiatives through pro-active re-engagement processes supported by Enterprise Banking campaign initiatives.
    • Conduct regular client visits in accordance with the Enterprise Business Value Proposition and initiate changes to RB Product by providing input into product development to better service the customers.
    • Own the primary relationship with the client by being the only point of entry to the client and ensure the portfolio is serviced appropriately.
    • Pro-actively educate the customers of the new operating model and value proposition that RB offer.
    • Make use of middle and back-office support networks to ensure effective on-boarding and complete end-to-end service delivery.
    • Maintain overall ownership for servicing the client on operational matters by driving relevant internal support networks such as the Business Support Centre.
    • Take ownership of client complaints that originate from the RE's area of responsibility and accountability and log on to the Client Compliment and Complaints system as per the prescribed policy and procedure guidelines. This will allow business to track actions to improve on service levels. Conduct client visits and maintain a client visitation plan to improve Customer Service.
    • Participate in the Internal Customer Surveys held between Enterprise and Retail, Credit Lending, Middle Office and Global Banking Products to ensure the internal relationships are improved, built and value is extracted from these relationships.
    • Analyse the Customer satisfaction Management (CSM) and Real Time CustomerSurveys (RTCS) to ensure that customer service is improved on an ongoing basis.
    • Communicate and implement any actions to improve service following client feedback and/or complaints to all relevant parties within the bank.
    • Work closely with Enterprise Business Support Centre, responding to complex service requests and complaints for customers.
    • Work pro-actively with colleagues across the Group to support the growth of lead generation by introducing and working with relevant Group Specialists such as Agri Specialist, Commercial Property Finance Consultant, Khula, SME Specialist, etc.
    • Promote alternative delivery channels to clients.
    • Take responsibility for meeting challenging individual and team value targets.
    • Provide support to the Sales Manager Enterprise Business and other team members where assigned (including coaching).
    • Stay abreast of new industry developments and clients' market position.

    Manage Risk Assessment

    • Understand and apply the relevant governance and compliance procedures to activities undertaken and maintain ongoing completion of relevant governance and compliance training; e.g. NCA, FAIS and Competition Commission.
    • Maintain customer records and accurate completion of applications and paperwork by capturing customer information on Appointment Manager and Customer Management Portal.
    • Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.
    • Manage the Not Fit For Processing listings for the KAMLS ensuring that error rates on submissions to Middle office for 2nd tier checking of all KAMLS documents are at a minimum. Manage dormant accounts ensuring clients activate accounts or close accounts if no longer required
    • Take ownership for obtaining and scanning of all KAMLS (Know your Customers and Anti Money Laundering) and other on-boarding documentation relevant to the customer (New and Existing customers).
    • Ensure that all outstanding collateral conditions and conditions of credit grant are met
    • Pro-actively manage customer credit reviews with assistance of Review Manager in order to mitigate possible credit risk and/ customer dissatisfaction due to credit limits not being renewed.
    • Manage high risk customers by reviewing their accounts as per the Review Manager and negotiate reduction on facilities as per the review policy guidelines.
    • Apply appropriate solutions according to the risk profile and credit appetite within the industry.

    Competencies:

    • Values Driven
    • Digitally Empowered
    • Customer Obsessed
    • Exceptional Team Player
    • Creative Problem Solving
    • Drives Results
    • Pan African Citizen

    Minimum Requirements

    • NQF level 7 or equivalent B Degree in commerce/ marketing/finance
    • At least 5 years of sales and relationship banking experience in a Commercial Banking environment.
    • Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status.

    General

    • The appointment will be made in line with the Divisional Employment Equity strategy.
    • There is no referral payment option with this requisition.

    Education

    • Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

    Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

    Absa Bank Limited reserves the right not to make an appointment to the post as advertised

    go to method of application »

    Administrator Risk MI and Governance

    Job Summary

    • To perform risk and securities administrative duties, through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

    Job Description

    • The purpose of the role is to co-ordinate and ensure that all office administration and logistics for the Business unit is delivered effectively and cost efficiently in order to maintain an effective support service in terms of system access to staff, IT logistics, office equipment, maintaining asset registers, catering, liaising with building logistics thereby ensuring an effective general office administration support as and when required.

    Key Accountabilities:

    Logistical Support

    • Accurately plan, obtain approval for the monthly stationary supplies for the business unit requirements for the business and control the distribution thereof to employees within the business unit. Take accountability for the ordering of stationery via the SAP system and ensure controlled distribution.
    • Coordinate and arrange all requests for new business equipment (e.g. computer, cellphone, 3G and desk phone) for new recruits and recovery and contract cancellations for employees leaving the employment at the bank (When   have given the AB numbers and ensure return of equipment on exits of employees).
    • Action and co-ordinate the appropriate completion of the 416 process on the OASIS system (new employee take-on) effectively, to ensure that the correct office equipment is delivered on time, with the specified instructions and criteria.
    • Initiate and implement cost-saving initiatives for example replacing of old equipment, monitoring of the cost of equipment and highlighting to line managers where cost are out of line.
    • Liaise closely with all maintenance contractors when equipment is faulty or needs to be replaced.
    • Manage all IT and non-IT assets including 3G, equipment, by maintaining an up to date register of all assets in business, on the SharePoint system.
    • Conduct stock control and monitor safekeeping of current and surplus IT equipment within the business unit in accordance with business policy requirements.
    • Coordinate the installation as well as the relocation of IT equipment as detailed in the business units IT project plans.
    • Report and coordinate the resolution of problems regarding software and hardware (Absa systems, recording machines, proxima’s, Faxes and Photostat Machines etc.) to Absa Support Centre by following laid down procedures.
    • Assist with Global Access e.g. test signal before broadcast, report faulty signals and ensure maintenance and fault, reporting of tv's, videos, decoders and projectors.
    • Manage the key register on behalf of the business unit by updating monthly and ensuring that duplicate keys are kept in a dual control environment.
    • Manage and update the asset register to reflect all assets correctly.
    • Manage the allocation of functional and paper mandates by updating half yearly and submitting to relevant parties, including head office. Changes, updates and deletions to be done on request from business managers, these have to be hosted in relevant folder on SharePoint and distributed to head office.
    • Liaise with building logistics on the maintenance and repair of air conditioners, access control and all building related matters affecting staff and escalate to Business Support Manager where large logistical changes are required or large costs are being incurred.
    • Minimize expenditure by controlling the usage of stationary, telephone, internet and email facilities of assigned cost centres.
    • Manage and oversee the store room for the business unit where required.

    Financial Processes and Vendor Payments

    • Confirm validity and legality of all payments, by ensuring that the invoices are correct, i.e. made out to the right parties and that the invoices include the appropriate VAT numbers.
    • Prepare and complete documentation for payment before sending the documentation to Accounts Payable Department for payment.
    • Check and verify that all requests for payments are authorised by a mandated official/cost centre manager, by verifying signatures, checking paper mandates and cost centre structures
    • Forward payment documentation to Account Payable Department and follow up on the status of payments with the relevant parties.
    • Keep stakeholders (i.e. cost centre managers) informed on their payment requests, for example if a payment is complete, or if there is still outstanding requirements this space.
    • Report monthly on Business Unit spending in terms of sundry expenses
    • Order promotional items as requested by line management, arrange payment for marketing events and be involved in all arrangements pertaining to sponsorship and marketing events for the unit.
    • Prepare monthly financial reconciliations with regards to the trial balance.

    General Office Administration

    • Provide general administrative support to the function for which the role is responsible including:
    • Track and coordinate bursary applications and ensure alignment with OPEX budget
    • Implement an effective physical filing system for the business unit and ensure that all documentation is stored appropriately and effectively.
    • Manage the SharePoint site on behalf of the team and ensure all relevant documentation is kept up to date and appropriately posted.
    • Take responsibility for appropriate administration of all team meeting related activities namely minutes, agenda, arrangement of venues for business area and filing of records.
    • Distribute daily management information to Line Managers.
    • Manage WEBICA admin function on behalf of the applicable unit to transfer applications between CA’s and archive old applications.
    • Action daily required EOS/System listings for sign off by management to prevent risk and losses to the business.
    • Maintain stop notice register and ensure that all staff are aware of the latest updates
    • Do all administration related work with regards to the PAT register.
    • Draw daily Customer Complaints listings, channel to correct employee and follow up on resolution
    • Arrange all Sales Funnel meetings, compile financial packs monthly and give weekly feedback to regional office
    • Support the management team in arranging teambuilding sessions and channeling important communication to staff.
    • Together with the HRBP manage the Business unit cost centre structure on behalf of the business unit on SAP.
    • Update and distribute functional information - telephone list monthly, organizational structure, etc. to all Business unit staff and stakeholders monthly.
    • Check and verify that all applicable staff have the necessary system access e.g. IMSP, ARMS etc. including password resets.
    • Print, distribute and post general communication in the business area to ensure all staff are aware of latest developments, policies, procedures and updates.

    Risk Administration

    • Assume responsibility as OHSA representative and report all hazards with regards to the working environment to the relevant stakeholders namely Occupational Health and Safety (OHSA) representative, to ensure that the area is aligned to the OHSA standards.
    • Arrange and coordinate OHSA training as and when required
    • Maintain administration in respect of credit cards, cell phones and gift registers by updating and reporting to head office monthly
    • Maintain the business continuity plan for the unit. This function includes the testing phases and disaster recovery site establishment, with regular up to date feedback to business.
    • Timeously feedback to regional office on all ad hoc returns and attestations
    • Function as Loc-Sec and Record Management representative of unit.

    Team Work and Service Orientation

    • Responsible for efficient and effective workflow in own portfolio, proactively seeking to maximise productivity and continually acting upon opportunities for process and system improvements
    • Work closely with other members of the team to deliver outstanding performance and measure self against achievement of service standards.
    • Take responsibility for routine duties on a rotation basis with other members of the team in order to contribute to high team performance.
    • Contribute to an environment of mutual support by sharing knowledge with other team members on day to day activities
    • Attend team meetings and contribute fully, including suggestions for ways of improving customer service and turnaround times.

    Perform all other duties as reasonably assigned.

    • Attend to queries and escalate to Line Manager in the event of non-resolution.
    • Ask questions to ascertain customer needs and respond effectively, ensuring high quality of work and by meeting the required deadline.
    • Take ownership when dealing with customer requests, offer solutions and conclude complaints constructively

    Competencies:

    • Values Driven
    • Digitally Empowered
    • Customer Obsessed
    • Exceptional Team Player
    • Creative Problem Solving
    • Drives Results
    • Pan African Citizen

    Minimum Requirements:

    • Administration Diploma or an NQF level 5
    • Preferably NQF level 6 qualification
    • 3 years’ experience in an administrative role
    • 3 years’ experience in an Administration role in a Banking environment related to the Business Unit
    • Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

    General

    • The appointment will be made in line with the Divisional Employment Equity strategy
    • There is no referral payment option for this requisition

    Education

    • Higher Diplomas: Business, Commerce and Management Studies (Required)

    Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

    Absa Bank Limited reserves the right not to make an appointment to the post as advertised

    go to method of application »

    Support Engineer

    Job Summary

    • Work as part of an agile team to provide application support for specified tech products & services. This includes first line support & basic optimization, administration, configuration, maintenance & trouble shooting / problem solving with end users of these tech products & services.

    Job Description

    Devops & Support

    •  Apply problem solving skills to solve technical problems on existing applications
    •  Take ownership for developing advanced design thinking and problem solving skills in preparation for greater complexity / changing / evolving tech
    •  Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise wide applications
    •  Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & Services
    •  Provide inputs into application documentation for end users
    •  Leverage application documentation to guide users through application support processes
    •  Leverage knowledge gained on support / trouble shooting processes to make recommendations for user documentation and or application changes / enhancements
    •  Execute unplanned maintenance tasks, such as disaster recovery procedures, for production IT services to prevent and to minimize issues
    •  Follow governance & risk procedures for all application support e.g. upgrades, maintenance etc.
    •  Work as part of an integrated application / product / service team throughout their lifecycle and assist in the application-related aspects of designing, testing, operating and improving technology products & services
    •  Identify stakeholder & communication dependencies / interdependencies & requirements in all application support processes & ensure these are followed prior to any application support implementation
    •  Proactively identify any risks ahead of application support processes e.g. changes, optimization, maintenance, batch uploads etc.
    •  Develop and maintain knowledge in application functionality, user workflow, and business processes to improve level of support provision on an ongoing basis
    •  Develop sufficient knowledge of application infrastructure (server, network, security) to improve application support inputs
    •  Compile and maintain inventory of applications and related details
    •  Meet all SLA requirements associated with application support being provided
    •  Follow identified risk, governance & control procedures for all application support provided e.g. backup, documentation etc.
    •  Maintain awareness of application risks and opportunities for improvement

    Education

    • Further Education and Training Certificate (FETC): Physical, Mathematical, Computer and Life Sciences (Required)

    Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

    Absa Bank Limited reserves the right not to make an appointment to the post as advertised

    go to method of application »

    Merchant Technical Consultant

    Job Summary

    The purpose of the role is to take full responsibility of all support aspect of the payment Acceptance in your
    area to provide satisfactory customer service and support internal and external customers. To accept
    responsibility for all sales support activities within an allocated geographical area in the region. This refers to
    installation, maintenance and removing faulty merchants or Point of Sales (POS) machines.
    Job Description

    • The purpose of the role is to take full responsibility of all support aspect of the payment Acceptance in your area to provide satisfactory customer service and support internal and external customers. To accept responsibility for all sales support activities within an allocated geographical area in the region. This refers to installation, maintenance and removing faulty merchants or Point of Sales (POS) machines.

    Key Accountabilities:

    New implementations and Support 

    •  Execute the Computer Associates (CA) Unicenter Service Desk process effectively by updating all CA Unicenter Service Desk calls morning
    • Attend to calls on the following working day, after calls were logged on the CA Unicenter Service Desk. Resolve calls on the CA Desk within 24 hours of calls
    • Cancel merchant facilities utilizing CA Unicenter Service Desk process
    • Implement and replace merchant facilities process by utilizing CA Unicenter Service Desk process
    • Attend to a minimum of six callouts per day. If less than six callouts are received, assistance must be offered to colleagues
    • Install new merchant's devices by adhering to all the following implementation criteria
    • Ensure high quality and completeness of installation by completing all accompanying documentation with all relevant signatures, and give back signed documents to Department Manager: Sales Support before 10:00 the following working day after the installation was done.
    • Attach the banking slip to all cancellation and fault report forms prior to returning faulty terminals to the stock controller.
    • Return all faulty terminals to the stock controller on a daily basis and ensure that you have sufficient terminal and power supply stock before leaving the office.
    • Attend to all corporate requests within set deadlines.
    • Adhere to corporate visit plans, and complete the necessary telephonic questionnaire for merchants not physically visited.
    • Ensure availability when on standby by keeping phone switched on. Standby hours are as follows for weekends and public holidays: 08:00 – 20:00.
    • Attach and hand in fleet statements, fleet calculations, copy of log book and all fuel and toll slips on the 3rd working day of each month.
    • Statutory and Compliance requirements
    • Adhere to Absa's Information security requirements by protecting passwords, client information and maintaining a clean desk policy to ensure that compliance requirements are met.
    • Comply with compulsory corporate governance and legislation requirements e.g. Code of Banking Practice (COBP) and Financial Advisory and Intermediary Service Act (FAIS) requirements by completing the required training on the Phoenix system on the Absa mainframe. Familiarize yourself with the content of the vehicle policy and adhere to all requirements stipulated in this policy.
    • Keep up to date with the content of the demo card, fleet card and business card policies and adhere to all requirements stipulated in these policies.
    • Attach copies of the log book and corresponding call out sheets and call reports, and record any discrepancies.
    • Attach and hand in fleet statements, fleet calculations, copy of log book and all fuel and toll slips on the 3rd working day of each month for payroll processing.

    Competencies:

    • Values Driven
    • Digitally Empowered
    • Customer Obsessed
    • Exceptional Team Player
    • Creative Problem Solving
    • Drives Results
    • Pan African Citizen

    Minimum Requirements:

    • Higher Certificate (NQF level 5)
    • Preferably NQF level 6 qualification
    • Two (2) years experience in a technical support role
    • Two (2) years customer experience
    • Solid technical knowledge of POS machine
    • Preference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status

    General

    • The appointment will be made in line with the Divisional Employment Equity strategy
    • There will be no referral payment plan option with this requisition.

    Education

    • National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)

    Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

    Absa Bank Limited reserves the right not to make an appointment to the post as advertised

    go to method of application »

    Execution Engineer

    Job Summary

    • The role encompasses the monitoring and management of the Impairment and Regulatory processes in preparation for business and regulatory reporting.

    Job Description

    Accountability: Modelling data and implementation processes/solutions (70%)

    • Research model implementation standards as well as other relevant policies and standards.
    • Perform certain tasks to give effect to the controls within the modelling data and implementation environment.
    • Perform investigative and analyses tasks identifying modelling data in the warehouse as well as other sources.
    • Design, manage and perform modelling data preparation processes.
    • Investigate different methods and approaches to use during modelling data preparation.
    • Analyse model build documentation and other modelling artefacts to understand, investigate and analyse modelling data requirements.
    • Lead modelling data testing and data quality assessment within the modelling context to provide assurance that the modelling data is fit for purpose.
    • Lead and create model implementation and control documentation (specifically implementation sign-off document and post implementation review document)
    • Influence model implementation platforms and designs.
    • Develop model implementation code and artefacts.
    • Manage time across multiple initiatives.
    • Review & understand credit policies and model usage.
    • Assist model owners and credit model stakeholders to use the models correctly by providing model use guidance and training.

    Accountability: Stakeholder Engagement (25%)

    • Clearly communicate progress, results of investigations and other tasks to line manager and/or initiative lead.
    • Escalate delays to line manager and/or initiative lead.
    • Communicate clearly with other support teams (e.g. BIIS) to enable timely delivery of modelling data and model implementation projects.
    • Present findings, designs documentation and other modelling data implementation documentation to both internal and external stakeholders.
    • Facilitate model embedment into credit operational processes ensuring correct model usage.

    Accountability: People management (5%)

    • Manage modelling data and implementation execution of specific initiatives agreed with line management.
    • Review and influence the quality of delivery within the team to encourage alignment to policies and standards.

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Physical, Mathematical, Computer and Life Sciences (Required)

    Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

    Absa Bank Limited reserves the right not to make an appointment to the post as advertised

    go to method of application »

    Compliance Officer Card and Reglaltory Payments

    Job Description

    • Stakeholder Relationship Mgmt: Continued pro-active stakeholder engagement and involvement on a business, regulator and industry level. | Business Enablement:: Ensure commercially sound Compliance guidance and support in respect of allocated regulatory requirements in a professional and helpful manner, always considering the potential alternatives within the rules and regulations applicable, endeavouring to find solutions to ensure compliance as well as the continuation of business.
    • Support with developing and maintaining of the compliance operating model to support the group compliance and cluster risk management strategies and oversee the implementation thereof;
    • Participate to ensure that the operating model is consistent with global best practice, Group Policies and regulatory requirements, through research, formal and informal internal and external interactions,
    • Actively engage across all business lines within the division in terms of compliance risk through various forums and individual meetings in order to ensure benchmarking and sharing best practices in support of the group's control environment tion thereof;
    • Participate to ensure that the operating model is consistent with global best practice, Group Policies and regulatory requirements, through research, formal and informal internal and external interactions,
    • Actively engage across all business lines within the division in terms of compliance risk through various forums and individual meetings in order to ensure benchmarking and sharing best practices in support of the group's control environment 

    Education

    • Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

    Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

    Absa Bank Limited reserves the right not to make an appointment to the post as advertised

    go to method of application »

    Consultant Underwriting FAIS

    Job Summary

    • RE1 or RE5 compulsory, 150 FAIS Credit in Short Term Insurance. 4 years Underwriting experience essential. Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

    Job Description

    RE1 or RE5 compulsory, 150 FAIS Credit in Short Term Insurance. 4 years 

    • Underwriting experience essential. Administrative and operations support: Provide administrative underwriting and operations support against standard operating procedures | Ad Hoc duties: Provide support to customers and team as required to ensure team performance on an ongoing basis | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | : | : | : | : | :

    Education

    • Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

    Absa Bank Limited reserves the right not to make an appointment to the post as advertised

    Method of Application

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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