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  • Posted: Jul 7, 2020
    Deadline: Not specified
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    Qode Health Solutions is a South African company that enables healthcare organisations to explore uncharted clinical, financial and operational data through visual analytics to discover valuable insights. This newly gained awareness will lead to significant improvements in care, reduced costs and delivering higher value to patients. Our strength lies in o...
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    Support Engineer

    The Role

    We are looking for a Support Engineer to join our team. The Support Engineer is responsible for providing in-field installation, training and support as well as technical support to clients via phone, web, email, chat, and other channels. Attending to new installations and resolving client software problems in line with the agreed SLA. The role will also require QA testing on new software and apps that are to be deployed to ensure functionality.

    Salary:

    • R23,000 Gross

    Responsibilities:

    Technical Support:

    • Activate and configure system software to ensure that customer systems are running in line with the agreed SLA
    • Resolve daily Customer Portal logs for the quick resolution of application/system concerns and queries
    • Analyse and diagnose problems so that the appropriate solutions can be speedily supplied
    • Provide ongoing feedback to users regarding problems and the actions taken
    • Update the Customer Portal system to provide dated information regarding the progress of call resolution
    • Monitor the end result to ensure the problem does not re-occur
    • Ensure that issues logged on the Customer Portal are resolved in line with the SLA’s in place

    In-Field Support:

    • Install hardware at customer premises and ensure proper running of hardware
    • Attend to complete configuration of client details onto system
    • Provide training to end users to the system as well as any updates that are subsequently made to ensure proper understanding of system

    QA Testing:

    • Test new and existing features, debug code (units and integration) and report errors and failures
    • Work collaboratively with the development team to correct errors and participate in testing for product releases
    • Gather requirements needed for the product in order to test it for appropriate and optimal performance
    • Test automation and test methodology (e.g.: TDD or BDD)

    Other Responsibilities

    • Stakeholder Management
    • Quality Assurance
    • Team Collaboration

    Experience

    • 1+ Years’ Experience in Software Support

    Qualifications

    • Matric
    • Degree Desirable 

    Job Knowledge

    • Systems Administration in Windows
    • QA Methodology and Project Management
    • Test Management Software

    Method of Application

    Interested and qualified? Go to Qode Health Solutions on www.linkedin.com to apply

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