Support Manager: Distribution at Clover S.A. Proprietary Limited

Job Advert Summary

• Clover is looking for a Support Manager: Distribution to Develop and implement efficient Secondary Distribution Processes and Systems. Install and Optimize Secondary Distribution Systems (Road Show, DRM, Camera's, Mix telematics…). Track efficiencies through the correct KPI's

Requirements

• Degree
• Travel off-site/ overnight stay
• Computer literacy (Advanced)
• Relevant experience in applying job related concepts, techniques and processes at the required level
• Experience in working with senior management

Competencies

• Ability to apply numerical principles
• Ability to influence
• Ability to manage projects
• Ability to plan and organize
• Approaches situations with an open mind and solves problems creatively
• Business acumen
• Coach and develop people
• Collaborate with others to achieve a common objective
• Communicates effectively
• Interpersonal effectiveness
• Proactive and action orientated
• Solves problems through effective decision making

Duties and Responsibilities

Distribution Efficiencies

• Coordinate and implement Distribution KPI's for all the Clover Distribution facilities
• Standardize Distribution processes and Distribution KPI's across all facilities
• Set-up Daily, Weekly and Monthly Distribution KPI Reports
• Ensure best practices are identified and implemented nationally
• Investigate and Implement New technologies to improve KPI's /reduce cost

Implement Distribution systems nationally

• Coordinate and implement Secondary Distribution projects
• Write SOP's and conduct user training
• Set up location and systems, develop and design distribution processes.
• Ensure Optimal Routing is implemented nationally (Centralized/de-centralized)
• Update training documentation bi-annually

Provide Distribution System Support

• Ensure payment of Distribution Systems Vendors (e.g. maintenance, overtime, service rendered)
• Provide first/second line support for Distribution Systems. (24/7/365)
• Administer SLA's with Distribution System vendors and support vendors for hardware. (Roadshow, DRM, Camera's ...)
• Coordinate and control the pool of hardware to support Distribution software with vendors and finance.

Perform System and Process Audits

• Audit Distribution processes annually to ensure compliance in process.
• Ensure KPI's is utilized to drive performance /reduce cost
• Ensure that the expediting Centres processes and focus areas is aligned to get maximum benefit of Distribution Systems / reduce cost
• Bi-Annual review of Master Routes for sites that don’t use Dynamic Routing

Distribution Development

• Identify Areas where Distribution Processes/Systems can assist the development/improvement of other development areas (link to warehousing, primary distribution and other areas of the Business)
• Accommodate and find suitable solutions to accommodate changes in the business (Customer DC's, New Principals, Masakhane...)
• Coordinate Secondary Distribution Studies to reduce Cost (NDD's, delivery frequencies, truck sizes, back-doors, over-time …)  

Closing Date

2025/12/15