Support Technician at Core Group

Job Description

• Are you passionate about technology and delivering exceptional customer service?
• We’re looking for a Support Technician to join our dynamic team at Core Group, where we service and support the world’s leading tech brand – Apple!
• As a Support Technician, your mission is to restore Apple devices to top performance while ensuring a seamless and quality customer experience.

You’ll be responsible for:

• Diagnosing and repairing Apple devices (iOS and Mac) in line with Apple-authorised service standards.
• Meeting daily repair targets and Apple turnaround time expectations.
• Administering repair data and documentation with complete accuracy.
• Managing and maintaining proper stock control and part returns.
• Staying current with Apple certifications, repair processes, and service guidelines.

Minimum Requirements:

• Matric (Grade 12)
• Apple Certified Mac Technician (ACMT) or equivalent
• Apple iOS Certified Technician (ACIT) or equivalent
• Minimum 3 years’ hardware repair experience
• Excellent technical troubleshooting, administrative, and communication skills
• Ability to work efficiently, manage deadlines, and focus on delivering exceptional customer service
• Strong attention to detail and commitment to quality