Support Technician at KAL Group

Job Specification

• Reporting to the Senior Manager Infrastructure, the incumbent would be responsible for performing remote and onsite hardware, software and peripheral updates and repairs in the organisation.

Minimum Requirements

• National Diploma in Information Technology and/or relevant tertiary qualification
• 4 years’ related experience within a similar position

Key performance indicators

• The GOLD business imperatives displayed below are to be used as key indicators in sourcing competent candidates for this critical role.

Growth

• Install new software or hardware mainly in the end-user environment
• Service and support all IT desktop hardware and applications for the entire KAL Group on a day-to-day basis
• Ensure that any given IT service delivers the levels of availability agreed upon with internal and external customers
• Co-ordinates specific sequences associated troubleshooting and problem-solving application problems and

Optimisation

• Provides support associated with the capability of application software, peripheral devices, connectivity and/ or functionality of operating software and hardware devices
• Provision of quality hardware and software technical support is made available to the entire client base

Leveraging Culture & Diversity

• Internal and external relationships (including customer and service providers)
• Provide advice to clients on product offerings, application and after-delivery service

Digital Transformation

• Using digital technologies to create new — or modify existing — business processes, culture, and customer experiences to meet changing business and market requirements

Key leadership attributes                               

• The incumbent would need to have the ability to progress and add continuous incremental value – having impact!
• Dealing with complexity
• Sound pragmatic judgement
• Self - awareness
• Achievement orientation