Support Technician Learnership - Durban at iStore

Minimum Requirements:

• Completed Matric
• Basic knowledge of computer hardware and software
• Familiarity with common operating systems (e.g., Windows, macOS, Linux)
• Basic understanding of networking concepts and protocols
• Ability to troubleshoot and solve technical problems
• Excellent communication and interpersonal skills
• Ability to work well in a team environment
• Strong customer service orientation
• Familiarity with support ticketing systems

Responsibilities:

• Provide technical support to customers in-store and over the phone
• Troubleshoot and resolve issues with software
• Install and configure new hardware and software for customers
• Provide support to customers on how to use their Apple products
• Maintain accurate records of customer interactions and repairs
• Work closely with other members of the technical team to ensure the smooth operation of the store

Key Competencies:

• Learning Agility: Ability to learn quickly and adapt to new technologies and processes
• Analytical Thinking: Ability to analyze and break down complex technical problems into manageable parts
• Initiative: Ability to take ownership of problems and follow through to resolution
• Attention to Detail: Ability to pay attention to details and ensure the accuracy of work
• Time Management: Ability to manage time effectively and prioritize tasks based on urgency and importance
• Professionalism: Ability to maintain a high level of professionalism and work ethic in a fast-paced and challenging environment