Support Technician Malelane at Altron Managed Solutions

Job Description

• IT Field Technician required to service customers in and around Bloemfontein.
• This is a 3 month fixed term contract position.
• Applicants must have a valid drivers license and own reliable vehicle.

KEY RESPONSIBILITIES:

New Installations and Service Calls (Maintenance)

• Perform new installations and service calls for PCs Field Services.
• Preparation of equipment for new installations and service calls.
• Assist with customer product queries.
• Assist various departments with technical related queries.
• Training of new employees on the product range
• Manage stock allocated to ensure enough stock for new installations and service calls.
• Ensure stock is in presentable, working order.

QUALIFICATIONS; WORK EXPERIENCE;& SKILLS REQUIRED:

Educational Qualifications:

• Matric/ N3 equivalent
• A qualification in the fundamentals of IT would be advantageous
• Customer service/care course will be advantageous.
• At least 2 years’ experience in a field service role preferable

Behavioural Competencies 

• Delivery: Translates business objectives into practical, prioritized and organized action plans; ensures plans are quickly and successfully implemented. Makes effective use of resources when executing; ensures processes are in place to achieve outcomes aligned to operational excellence standards.
• Teaming:  Communicates ideas, information and business objectives effectively and persuasively, resulting in desired actions/outcomes.  Promotes, collaboration information sharing and learning within and across team members boundaries. Focuses on ensuring stakeholder satisfaction by building mutually beneficial relationships with stakeholders.