Surveillance Monitoring Officer (Port Elizabeth) at Sun International

Job Purpose:

• Responsible to monitor the gaming floor and operation to ensure gaming and procedural compliance and protection of Company assets, staff and guests, in accordance with company standards and gaming regulations.

Requirements

Education:

• Grade 12 or equivalent national qualification in gaming operations

Experience:

• 1 year experience in a gaming / financial auditing/law enforcement (e.g. SAPS, Security, Defence Force, etc) environment an advantage 
• Experience using surveillance /equipment an advantage 
• Certifications/ Accreditation/ Registration/ Licenses:
• Meet the requirements for a gaming licence and FICA
• PSIRA C registration
• Work conditions and special requirements:
• Ability to work shifts that meet operational requirements 
• Work in a smoking environment
• Full visual acuity (including ability to discern colours)

Skills & Competencies:

Core behavioural competencies

• Problem Solving
• Collecting Information (listening; asking questions)
• Analytical skills
• Handling conflict
• Checking
• Attention to detail
• Following Instructions
• Emotional resilience
• Honesty & Integrity
• Ability to deal with highly confidential information

 Technical/Proficiency competencies:

• English verbal communication skills
• Rapid tracking and review of visual information
• Use surveillance equipment – chip handling, chipping machines, Shuffling machines
• Betting procedures
• Compliance procedures and regulations
• Basic responsible gambling principles
• Basic computer skills
• Prolonged attention span

Key Performance Areas:

Surveillance Monitoring:

• Monitor all Gaming procedures on the gaming floor against the relevant functions.
• Complete target reports / punter scans on all gaming areas as per unit specific schedule
• Conduct system checks, alarm conditions and interfaces 
• Record and report on faulty equipment
• Issue and check playing cards, where required and other gaming related equipment as per SOP 
• Identifies, monitors and actions significant events actioned as per SOP: punter scanning, jackpot verification, table activity, etc. 
• Monitors all non-gaming procedures against the relevant function
• Proactively monitor high risk areas and emergency response as per set out procedures

Investigations:

• Reviews all video footage and other documentation/ reports relating to incidents, queries and variances
• Investigates all variances reported to the Surveillance Department 
• Reports or escalates findings of the review and investigations
• Record and retain evidence to be used for further processes according to standards

Reporting & Administration:

• Reporting all incidents and significant events to the relevant Stakeholders. 
• Prioritises reports according to the severity of the incident.
• Captures relevant data on the EOB
• Compiles comprehensive reports where required 

Planning:

• Planning is generally on a daily to weekly basis within regular activity cycles. 
• Work within set policy, procedures, system parameters and internal controls
• Manages one's time and resources to ensure that objectives are achieved effectively and on time.

Decision Making:

• Interprets customer requirements in terms of services available and the applicable constraints
• Takes initiative in making decisions which are made within limits of authority;
• Considers all the facts, options and possible outcomes prior to making decisions;
• Works independently, and is orientated towards solving customer queries.

Problem Solving:

• Takes ownership of customer requests and requirements.
• Follows laid-down policies and procedures at all times.  
• Operates within rules, regulations, system parameters and internal controls.
• Interprets customer requirements in terms of services available and applicable constraints.
• Refers problems falling outside parameters to the team leader/manager for resolution.