Available Jobs at Sun International

Job Purpose

• The Cashiering Supervisor is responsible to supervise staff that provide a frontline customer service experience at the Cash desk areas on the gaming floor and to assist with supervising count and cash-up processes as required, ensuring operational excellence, procedural compliance, and guest service satisfaction.

Key Performance Areas

Floor Supervision

• Supervises the shift
• Conducts rostering and duty allocations
• Handles Shift briefings / handovers / shift reports / disputes
• Action surveillance audits to correct reported discrepancies, and escalate computer related queries to relevant parties
• Secure cashiering and count areas
• Check cash desk, count and cash-up areas and ensure all equipment is functioning and ready for service, escalating any issues
• Check cleanliness of customer service areas
• Conduct daily cash desk reconciliations; log any variances and report these to management
• Complete supporting documents
• Review duty checklist, prioritise and action as needed
• Maintain cash levels during service to mitigate risk and cater for demand
• Report and investigate error tracing or cashier variances with Surveillance
• Obtain all requirements for establishing Cheque Cashing Facility Applications
• Verify suspicious transactions and report as required
• Cash-up and sign off of cashier floats
• Assist with complicated and escalated transactions
• Complete daily shift report
• Transactional requirements and responsible gambling information are displayed at all customer points as per regulations.

Supervised Cash Desk Standards

• Communicates and monitors compliance to the standard operating procedures to the cash desk and count teams to ensure everyone has a sound understanding of expectations
• Reconciles and resolves pay-out exceptions and variances
• Conducts audits at the cash desk daily in line with standard operating procedures – reports balance back to actual.
• Retrieve overpaid monies
• Supervise cash levels to meet demand
• Log all error tracing / cashier variances
• Handle or escalate suspicious transactions as per legislated requirements.
• Reconcile Forex and conduct banking
• Completes exception reports/ journals as per SOP

Count Supervision

• Supervise the count as per ICS
• Capture data into the casino management system
• Ensures the appropriate collection of slot machine drop boxes.
• Supervise the sorting, counting, strapping and recording the contents of slot drops
• Compare information contained in drop boxes to data stored on computer terminal.
• Supervise the reading and recording of slot machine meters.
• Record and file documentation

Cash-up Supervision

• Check and sign for the change float and other floats held in the safe at the start of the shift
• Supervise the cash-up as per standard operating procedures
• Facilitate the secure collection of cash and credit transactions and floats, ensuring credit card slips are accompanied by a settlement slip.
• Supervise and sign off the sorting, counting, sealing and recording of contents to the vault in preparation for banking, ensuring seal numbers are accurately recorded
• Supervise and sign off banking of daily cash takings by the vault aid
• Verify suspicious transactions and report as required
• Cash-up and sign off on the day’s cash-up
• Supervise and sign off the clearance of Auto Safe machine as stipulated in SOP.
• Float reconciliations variances must be investigated and resolved immediately.
• Record and file documentation and report on error tracing or cash-up variances
• Record and submit to Revenue Controller, cash-up officer's shortages for payroll deduction

People Supervision

• Supervises employees to ensure that staff uniform, hygiene and appearance is maintained
• Conduct performance contracting, reviews and development discussions with staff
• Identifies performance gaps and conduct coaching and on job training
• Identifies and addresses misconduct issues
• Keeps records of coaching discussions
• Develop, update and communicate departmental procedures and controls to all staff

Delivered Customer Experience

• Monitor service standards and staff: to ensure all guests are treated with courtesy and respect at all times
• Shift handover ensures that staff can provide customers with relevant service
• Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
• Report on any issues experienced and solutions executed

Requirements

Education

• Grade 12 

Experience

• Minimum of 3-year cash desk / count experience, preferably in the gaming industry
• Experience in a supervisory position in the cash handling industry is an advantage
• Meet the requirements for a key gaming licence
• Ability to work shifts that meet operational requirements

Core and Personal Behavioural competencies:

• Relating (connecting; valuing diversity and interacting)
• Maintaining focus
• Acting with energy and enthusiasm
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Checking (accuracy in the handling and recording of transactions)
• Following Instructions
• Emotional maturity
• Honesty in the handling of cash

Technical / Proficiency competencies:

• English verbal and written communication skills
• Numerical skills (calculations)
• Cash / credit transaction knowledge and administration
• Cash-up procedures and administration
• Count procedures and administration
• Detect fraudulent currency
• FICA threshold and suspicious transaction reporting
• Cash desk equipment usage and maintenance
• Basic computer skills
• People Supervisory skills
• Rostering (Kronos

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Job Purpose

• Responsible to be the frontline customer service point for facilitating the flow and securing of cash from transactional exchanges with guests, satellite stations and other cash desk areas on the gaming floor (including caions and vault) and to assist with count processes as required, in line with internal professional standards and gaming regulations. 

Key Performance Areas

Prepared Work Area

• Check work area and ensure all equipment is functioning and ready for service
• Check cleanliness of own section or station
• Communicate and follow-up on the correction of any equipment faults or defects

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Count Administration

• Clear gaming areas on days that count will be performed
• Conduct count for the day
• Capture of data into the system
• Report on any suspicious transactions
• File documentation

Cash Desk Transactions

• Handle all player transaction requirements with regards the exchange of cash, chips, vouchers and smart cards and paying out ‘winnings’
• Reconciliations (treasury, automated cashier machine, chip) are completed daily
• Calculate and execute pay-outs
• Accurately conduct financial transactions on the gaming systems
• Identifies and escalates suspicious transactions and possible fraudulent activity
• Conduct cash-ups and reconcile float at the end of service
• Substantiate and report on any float variances
• Secure and transport float as required
• Guest information and copies of trading and transactional documentation is accurately recorded in the system
• Supporting documents have been generated for auditing purposes

Delivered Hospitality Cash-up Support

• Issue floats and change to hospitality personnel at the start of the shift
• Conduct cash-ups and reconcile float at the end of service including cash, credit card slips and power loyalty device slips (MVG Leisure Points)
• Check cash and credit received against Z readings
• Collate all cash received
• Waiter/Barmen information and copies of trading and transactional documentation is accurately recorded in the system
• Supporting documents have been generated for auditing purposes
• Report on any suspicious / fraudulent notes
• Complete administration and file supporting documentation for auditing purposes
• Substantiate and report on any variances or discrepancies
• Secure and bank cash into vault cashier for final banking processes

Requirements

Education

• Grade 12 

Experience

• Previous experience in a customer facing / cashiering role
• Experience in the gaming industry would be an advantage
• Meet the requirements for a gaming licence
• Ability to work shifts that meet operational requirements
• Gaming Regulations / FICA regulations

Core and Personal Behavioural competencies:

• Relating (connecting; valuing diversity and interacting)
• Maintaining focus
• Acting with energy and enthusiasm
• Collecting Information (listening; asking questions)
• Dealing with Customers
• Checking (accuracy in the handling and recording of transactions)
• Following Instructions
• Emotional maturity
• Honesty in the handling of cash

Technical / Proficiency competencies:

• English verbal communication skills
• Numerical skills (calculations)
• Cash / credit transaction knowledge
• Detect fraudulent currency
• FICA threshold and suspicious transaction reporting
• Cash desk equipment usage and maintenance
• Cashiering administration
• Count processes
• Basic computer skills
• Presentable

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Main Purpose of the Job

• Responsible to be the frontline customer service point in facilitating the play of casino tables games whilst providing exceptional service on the floor in accordance with company standards and gaming regulations.

Key Performance Areas

Prepared Work Area

• Check gaming area, table and float and ensure ready for play.
• Checks operating equipment prior to start of shift including shuffling machines; cards; chips; etc to ensure all is functioning and ready for play.
• Check cleanliness of own section or station.
• Communicate and follow-up on the correction of any equipment faults or defects.

Game Play

• Deal the relevant tables games (blackjack, Poker; Punto Banco, Baccarat; American Roulette; or any other game as per business unit requirements).
• Handle all player transaction requirements with regards placing of bets and paying out including cash and chip transactions.
• Provides audible and precise game commentary.
• Monitor and report on guest play and action (when required) on the Casino system.
• Keeps inspector informed of information relevant to the games and escalate any suspicious betting patterns or underage gambling.
• Opening and closing of tables.
• Game hand over – Dealer to dealer and /or inspector.
• Conduct cash-ups and reconcile float at the end of shift.
• Substantiate and report on any float variances.
• Secure and transport float as required.

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and always ensuring respect.
• Interact with guests and provide professional service standards and relevant solutions.
• Identifies customers and understand their preferences.
• Educate customers on business unit facilities, products, and current promotions.
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary.

Please Note:

Requirements

Education, experience, and competencies required.

• Grade 12 or equivalent national qualification in gaming operations
• Previous experience in a customer facing role.
• Demonstrated competence in all requirements (including an ability to deal blackjack and roulette) and participation as part of a practical Dealing School
• Problem Solving
• Collecting information (listening; asking questions)
• Dealing with Customers
• Handling conflict
• Checking
• Following Instructions
• Emotional resilience 
• Honesty in the handling of cash
• Presentable
• English verbal communication skills
• Numerical skills (calculations of large numbers)
• Deal tables games including Roulette / Blackjack / Bacartt
• Use Gaming Tables equipment - chip handling, chipping machines, Shuffling machines
• Betting procedures
• Compliance procedure and regulations
• Basic responsible gambling

Certifications/Accreditation/Registration/Licenses

• Meet all requirements for a gaming license.

Work Condition & Special Requirements

• Ability to work shifts that meet operational requirements.
• Work in a smoking environment
• Physical mobility to move around as per job requirements (including with the use of aids)
• Full visual acuity (ability to discern colours)
• Manual Dexterity – ability to handle chips and cards with both hands.

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Job Purpose:

• Responsible to monitor the gaming floor and operation to ensure gaming and procedural compliance and protection of Company assets, staff and guests, in accordance with company standards and gaming regulations.

Requirements

Education:

• Grade 12 or equivalent national qualification in gaming operations

Experience:

• 1 year experience in a gaming / financial auditing/law enforcement (e.g. SAPS, Security, Defence Force, etc) environment an advantage 
• Experience using surveillance /equipment an advantage 
• Certifications/ Accreditation/ Registration/ Licenses:
• Meet the requirements for a gaming licence and FICA
• PSIRA C registration
• Work conditions and special requirements:
• Ability to work shifts that meet operational requirements 
• Work in a smoking environment
• Full visual acuity (including ability to discern colours)

Skills & Competencies:

Core behavioural competencies

• Problem Solving
• Collecting Information (listening; asking questions)
• Analytical skills
• Handling conflict
• Checking
• Attention to detail
• Following Instructions
• Emotional resilience
• Honesty & Integrity
• Ability to deal with highly confidential information

 Technical/Proficiency competencies:

• English verbal communication skills
• Rapid tracking and review of visual information
• Use surveillance equipment – chip handling, chipping machines, Shuffling machines
• Betting procedures
• Compliance procedures and regulations
• Basic responsible gambling principles
• Basic computer skills
• Prolonged attention span

Key Performance Areas:

Surveillance Monitoring:

• Monitor all Gaming procedures on the gaming floor against the relevant functions.
• Complete target reports / punter scans on all gaming areas as per unit specific schedule
• Conduct system checks, alarm conditions and interfaces 
• Record and report on faulty equipment
• Issue and check playing cards, where required and other gaming related equipment as per SOP 
• Identifies, monitors and actions significant events actioned as per SOP: punter scanning, jackpot verification, table activity, etc. 
• Monitors all non-gaming procedures against the relevant function
• Proactively monitor high risk areas and emergency response as per set out procedures

Investigations:

• Reviews all video footage and other documentation/ reports relating to incidents, queries and variances
• Investigates all variances reported to the Surveillance Department 
• Reports or escalates findings of the review and investigations
• Record and retain evidence to be used for further processes according to standards

Reporting & Administration:

• Reporting all incidents and significant events to the relevant Stakeholders. 
• Prioritises reports according to the severity of the incident.
• Captures relevant data on the EOB
• Compiles comprehensive reports where required 

Planning:

• Planning is generally on a daily to weekly basis within regular activity cycles. 
• Work within set policy, procedures, system parameters and internal controls
• Manages one's time and resources to ensure that objectives are achieved effectively and on time.

Decision Making:

• Interprets customer requirements in terms of services available and the applicable constraints
• Takes initiative in making decisions which are made within limits of authority;
• Considers all the facts, options and possible outcomes prior to making decisions;
• Works independently, and is orientated towards solving customer queries.

Problem Solving:

• Takes ownership of customer requests and requirements.
• Follows laid-down policies and procedures at all times.  
• Operates within rules, regulations, system parameters and internal controls.
• Interprets customer requirements in terms of services available and applicable constraints.
• Refers problems falling outside parameters to the team leader/manager for resolution.

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Job Purpose:

• The Stock Controller is responsible to supervise the replenishment of food and beverage stock and supplies to ensure the availability of par stock levels in line with operational requirements in accordance with stock control principles, as well as the accurate recording of inventory and stock management systems according company policy and standards.

Requirements

Education:

• Grade 12
• 2-Year Diploma in cost management, stock control and / or procurement is an advantage

Experience:

• 3-5 years’ experience in a similar position at a supervisory level
• Experience / exposure to the hospitality industry would be an advantage
• Work conditions and special requirements:
• Works shifts in line with operational requirements

Skills & Knowledge:

Core behavioural competencies

• Problem-solving
• Decision-making skills
• Controlling people and non-people resources
• Planning
• Developing relationships
• Checking skills / Attention to detail
• Working with information (agreements, laws, regulations, statistics)
• Reviewing / evaluating information and data
• Clerical Administration skills
• Client service orientation Technical/ proficiency competencies
• F&B Product knowledge
• Stock control procedures
• SHE legislative requirements
• English Written and verbal communication skills
• Numerical skills
• Pricing, product analysis
• Vendor Relationships
• Proficient computer skills (MS Office; Micros, IFS)

Key Performance Areas:

Stock Control

• Maintain par levels of stock in the warehouse
• Check and maintain all areas of the warehouse for cleanliness and proper stock storage
• Place orders in line with operational requirement, economical order quantities, authorization, and par levels.
• Check all deliveries against the order and document any necessary changes with respect to returns, price deviations, over/under deliveries.
• Conduct quality checks of stock received and provide feedback to the warehouse manager on all problems encountered with suppliers around the quality of products supplied.
• Submit all documents raised to the warehouse manager for review and authorization and maintain accurate records of all transactions and transfers in/out for various outlets.
• Supervise storage and rotation of stock (FIFO)
• Conduct daily inspections and checks including records of freezer temperatures for accuracy, completeness.
• Report on the deviations from the expected temperatures; log and follow-up on calls where maintenance needs to fix the freezers
• Do daily spot checks on stock items and investigate any discrepancies to system figures
• Participate in all mandatory stock takes according to procedure, and investigate variances with explanations to the warehouse manager.
• Report weekly on the running of the inventory group for a specific areas / outlets (including problems entailed / stock shortages etc.)

Cost Control:

• Report on price changes or deviations during the receiving of goods and capturing of invoices
• Raise the purchase order requisitions as per the F&B operations needs and par levels of warehouse
• Charge all stock issues to revenue and cost centers as soon as stock is physically moved, ensuring
• that the goods issued are exactly as charged and stock is issued according to procedure.
• Print picking lists for store man to gather stock for the outlets
• Develop inventory control models that promote lower cost of sales, shorter lead times and reduced stock losses

People Supervision:

• Supervise staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to
• policies and procedures
• Identification of employee training needs
• Perform on the job training and coaching to close developmental gaps and build succession for a
• Talent pipeline within the outlet
• Performance contracting, reviews and development
• Assist in providing resources and removing obstacles to performance
• Onboarding of new staff members

Client Engagement:

• Maintain a good working relationship with other departments and staff members
• Liaise with Chefs, Floor and Outlet Managers with regards their requirements as well as new products, discontinued products, and any other relevant info with regards stock.

Know How:

• Knowledge required involves the practical application of work procedures and processes
• Planning is generally on a short-term basis (within 3 months) and within regular activity cycles.
• Communicates, co-ordinates and interacts with others in the value chain to ensure F&B customers receive exceptional experiences
• Manages one's time and resources to ensure that objectives are achieved effectively and on time.

Problem Solving: 

• Interprets customer requirements in terms of services available and the applicable constraints
• Takes initiative in making decisions which are made within well-defined, somewhat diversified procedures and limits of authority;
• Considers all the facts, options and possible outcomes prior to making decisions;
• Works independently and is orientated towards solving customer queries.

Accountability:

• Takes ownership of client requests and requirements.
• Follows laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters and internal controls.
• Supervises progress, results and service offered on the shift
• Interprets customer requirements in terms of services available and facilitates operational processes
• Refers problems falling outside parameters to the manager for resolution.