Job Openings at Absa Group Limited (Absa)

Job Description

• Administrative and operations support: Provide specialist administrative and operations support and advice against standard operating procedures | Ad Hoc duties: Provide support to customers and team as required on an ongoing basis | Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards | Administration: Effectively fulfil all required administrative duties, including tracking and reporting | : | : | : | :

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)

End Date: December 11, 2025

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Job Description

Key Accountabilities:

Accountability: To establish and maintain a professional relationship with all stakeholders (Client, Bank personnel, product providers and Adviser Support staff)

• Participate in reciprocal leads activities and sales/pipeline meetings to identify opportunities for new or repeat business, and fully utilising Absa’s bancassurance structure.
• Assess client’s needs through use of recommended needs analysis tools, ensuring that the client is aware of the full value proposition offered by AIFA.
• Prepare recommendation and quote for appropriate risk and investment solutions based on the client’s individual needs and profile.
• Present recommendation to clients, ensuring that all FAIS regulations are followed regarding advice given.
• Follow all the steps in the designated client engagement process as specified by Absa Advisers.
• Provide regular feedback to the Regional Manager on actions taken to progress the lead to business.
• Network, on an ongoing basis, with all stakeholders in Everyday Banking (PGM’s and Regional Managers) and elsewhere by attending their meetings and social gatherings to position the Absa Advisers' value proposition to the Bank and to the clients

Accountability: Meet sales and/or growth targets

• Do activity planning by identifying the clients to be approached/contacted during a particular period in conjunction with Everyday Advice Executive.
• Using the leads information provided by the source and or Regional Manager listings, as well as leads sourced through own prospecting activities and determine the client's financial needs.
• Make exclusive use of Absa’s Financial Needs Analysis tool (Avalon from Aug 2024 onwards) to conduct a comprehensive Financial Needs Analysis for the client.
• Obtain the client's consent to access his/her existing policy information by getting him/her to sign the relevant documents to
• get a comprehensive view of the client's financial needs.
• Discuss various possible solutions and options available with the client and thereafter recommend the most appropriate products and or solution(s) to address financial needs.
• • Generate and discuss a formal recommendation including product quote(s) for the client.
• On acceptance of part or all the advice recommendations, complete the necessary product application forms and ensure that the client signs the forms to indicate his/her consent to engage in a transaction(s).
• Gather, generate, and complete all the necessary compliance documentation (e.g., Client Advice Record, copy of ID, Financial Needs Analysis, FICA).
• Submit the proposal forms to the relevant product providers for processing.
• Ensure that the issued policy aligns to the recommended product.
• Review the client's portfolio at a minimum of once a year and contact the client based on the adviser and client agreed contact strategy to maintain a healthy client relationship.
• Provide a report back to the Regional Manager and Everyday Banking stakeholders on the strike rate (i.e., the number of leads provided that were converted to business) where applicable.
• Seek business opportunities from external sources as necessary to grow the book of business and reciprocate leads to Regional Managers and PGM’s.

Accountability: Manage own commission earnings

• Capture the correct Policy Relevant Information (PRI) number on the Commission system.
• On a monthly basis, check the accuracy of the commission statements received from the Broker Commissions department.
• Verify that all the PRI numbers reconcile to the commission paid and reflected on the statements Keep the client database up to date by ensuring that new clients are added to the database.
• Follow up on unpaid premiums and lapses by contacting the clients to establish the reasons for the problems Manage the suspense account timeously by clearing it on the system at month end.

Accountability: Practice Management

• Ensure that staff members (Adviser Assistants) have a clear understanding of their roles and responsibilities within the adviser practice.
• Arrange for staff members to receive the relevant training (Absa programs for the Interns) e.g., systems training, product training and operational training.
• Provide coaching and mentoring to assistant(s) with regards to facilitate knowledge and skills development.
• Participate performance development (PD) discussions as required by the Absa performance management standards.
• Take the necessary corrective actions in cases of underperformance in consultation with the Regional Manager. Implement controls with regards to compliant record keeping in accordance with minimum Absa business standards (i.e. FAIS, FICA, FSB and)
• Liaise with Provincial Operations Office) with regards to maintenance of systems and equipment and provision of other services
• Complete all the required compliance exams in the specified timeframes (e.g. Anti-Money Laundering, Sanctions, BCM, Basic Financial Crime Concepts).
• Remain fit and proper as required for FAIS flagged roles.
• Provide monthly feedback to the branch, and Business Bank, regarding non-interest income (seat costs) and cross-selling opportunities
• Segment the client base according to profile, income potential and commission income.
• Engage with business development strategies with the support of the Regional Manager and our practice management subject matter experts to maximise the sustainability of the adviser practice.

Accountability: Personal Development

• Attend all the required training to attain accreditation to market Absa approved products.
• Attend all the requisite internal training (i.e FAIS-related programs/courses).
• Attain the required FAIS credits in order to attain Fit and Proper status
• Ensure that Fit and Proper status is maintained (honesty, integrity, financial solvency)

End Date: December 13, 2025

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​​​​​Job Description

This opportunity is ideal for individuals who are eager to learn, committed to personal and professional growth, and ready to make a positive impact through practical, on-the-job experience

As a participant in our Learnership Programme, you will:

• Grow Your Skills: Take part in structured training and development activities designed to build your knowledge and expertise.
• Apply Your Learning: Perform day-to-day tasks and contribute to your team’s objectives.
• Work to Standards: Follow agreed Standard Operating Procedures (SOPs) to ensure compliance and quality.
• Achieve Your Goals: Support your own development and the organisation’s objectives by meeting set training and performance targets.

Key Accountabilities

• Workplace Experience: Participate fully in all workplace activities aligned to your development objectives.
• Learning & Development: Attend and engage in all training interventions as agreed.
• Customer Support: Provide assistance to customers and your team to ensure ongoing performance.
• Administration: Complete all required administrative tasks, including tracking and reporting.
• Sales to Target: Actively work leads efficiently to achieve agreed strike rates and productivity measures.
• Customer Experience: Deliver service excellence and ensure customer satisfaction.
• Quality Assurance: Maintain confidentiality of client information and follow prescribed scripts to ensure compliance.
• FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service): FSCA-Approved Qualification, Regulatory Exam for Representatives (RE5) Experience As Per the FAIS Act Product Specific Training once Onboarded, Class Of Business Training, Continuous Professional Development Attest To Honesty, Integrity, and Good Standing
• Preference will be given to Candidates holding an FSCA-approved qualification, Regulatory Exam for Representatives (RE5) an added advantage

Education

• Bachelor`s Degrees and Advanced Diplomas, National Senior Certificate/ Matric (Grade 12) (Required)

End Date: December 16, 2025

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Job Description

• Portfolio Management: Ensure appropriate management of respective portfolios that includes but not limited to client engagement, portfolio performance management, reporting and executing of client requirements
• Business Development: Agree financial targets/new business targets and set out tactical plans to achieve this on an annual basis
• Risk Management: Ensure that portfolio meets the required risk management standards

Education

• National Diplomas and Advanced Certificates: Business, Commerce and Management Studies

End Date: December 17, 2025

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Job Description

What to expect from the role

• Work experience with different systems, software, and hardware.
• Opportunity to work on IT projects.
• Exposure to IT and development.
• Work in collaboration with a team.
• Guided by experts and professionals in the field and learn on the job.

Responsibilities

• Ensure that all systems and infrastructure is monitored and maintained.
• Perform the installation configuration and maintenance of the operating systems, operational software, and system management tools.
• Ensure systems are maintained and are functioning with high quality.
• Ensure that there is a high level of security and regular back up being carried out.
• Assess the systems, identify problem areas, and fix them.
• Collaborate with developers and fellow engineers to ensure that systems are functioning at an efficient capacity.
• Write and maintain scripts to provide readymade solutions and reduce human intervention at any point of time for a task.
• Design operational and information support systems in collaboration with fellow engineers and developers.
• Be available to provide 2nd and 3rd level support.
• Negotiate and coordinate with vendors and IT support personnel to resolve problems.
• Operations and Support  

Provide technical services and support for the following areas: 

• Network level: WAN and LAN connectivity, routers, firewalls and Security 
• Internal systems, cloud and network infrastructure 
• Microsoft related technologies: windows server, office 365, SQL, SharePoint, Active Directory 
• Virtualization technologies: VMware, Citrix, Microsoft 
• Remote monitoring and management of systems alerts and notifications f. Administration of Cloud Tenancy infrastructure 
• Identify problems and deliver timely solutions 
• Perform daily reviews of system monitoring logs verifying the integrity and availability of all hardware, server resources, systems, and key processes.
• Performing remedial actions as required 
• Configure maintain and regularly review a robust backup policy for all CHL data sources 
• Effective provisioning, installation/configuration, operation, and maintenance of systems/network hardware software and related infrastructure as required 
• Administer and manage Active directory to ensure appropriate secure access to relevant resources for all staff Maintenance 
• Plan and maintain production systems change control, as well as facilitate the development, enhancement evaluation, testing and implementation of new software and software releases in consultation with vendors where necessary 
• Maintain operational, configuration, or other procedures 
• Perform periodic performance reporting to support capacity planning 
• Maintain up to date system documentation Customer Support 
• Communicate technical information in non-technical language to users with varying expertise and seniority 
• Develop, maintain, and implement efficient and up-to-date system management techniques to optimize utilization of resources 
• Contribute to the on-going development and enhancement of relevant service standards, procedures, and guideline.

Experience Required:

• Prior 2 years’ experience as a systems engineer.
• Prior work experience with installation and configurations of operating systems and system management tools.
• Excellent knowledge of security software, automation software, scripting, and virtualization.
• Strong time management, organization, and multitasking skills.
• Solid experience with Cloud (AWS), administration and performance tuning of application stacks.
• Support (installation and configuration) for IBM Sterling products (Connect Direct / Secure Proxy / authentication services as part of a managed file transfer solution.
• Progress MOVEit Automation and Transfer with Gateway services onboarding/ support and maintenance configurations on Unix/windows/OS400 and ZOS file transfer Protocols which include Connect: Direct, SFTP/AWS S3/UNC share/Azure Blob and SSH key authentication.
• AWS Cloud skill products knowledge and experience in supporting business flows. (GitHub /GOCD /
• Required to ensuring that the managed file transfer solution complies with recommended security controls, Patch management from both operating systems and application level to Ensuring all audit requirements are met and addressed if there were finding against the team.

Education

• Bachelor's Degree: Information Technology

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Job Description

Key Accountabilities

Segment Strategy, Growth and P&L Ownership

• Develop and execute a sector-led Enterprise and SME banking strategy, targeting micro, small, and medium businesses across WRF, tourism, manufacturing, transport, and agriculture.
• Drive market share growth and profitability while enhancing client value across enterprise and SME segments.
• Leverage data-driven insights, AI, and analytics to identify sector-specific growth opportunities and optimise client outcomes.
• Foster an entrepreneurial, client-centric culture, enabling teams to deliver innovative financial and non-financial solutions.

Customer Value Proposition and Ecosystem Development 

• Drive and influence value proposition design tailored to the diverse SME lifecycle (start-up, grow, scale) and sector specific. 
• Build strategic partnerships and ecosystems to strengthen SME access to finance, markets, and business support tools.

Customer Experience and Relationship Excellence

• Champion a customer-centric culture across all SME touchpoints (digital, banker-led and contact centre)
• Promote operational efficiency, digital onboarding, self-service platforms, and process optimisation to support scalable enterprise operations.
• Measure and continuously improve NPA, engagement and retention metrics. 

Risk, Governance & Portfolio Quality 

• Set performance goals and metrics that measure impact on revenue, client base, product adoption, and market share
• Ensure strong risk discipline across credit, operational, conduct, and reputational risks
• Partner with credit and risk executive to maintain a healthy, diversified portfolio aligned to risk appetite. 
• Drive proactive credit management, early warning systems, and turnaround strategies to protect portfolio health
• Ensure full alignment with group architecture, compliance frameworks, and business continuity standards.

Leadership, People & Execution Excellence

• Lead a high-performing, multidisciplinary team covering sales, relationship management, product, and enablement
• Foster collaboration across digital, product, and operations teams to deliver integrated solutions for SMEs.
• See clear performance targets, drive accountability, and build future leadership capability within the segment. 

Key Requirements

• Extensive experience (15 – 20 years) in Banking/Financial Services, with proven exposure to micro, small and medium enterprises across multiple sectors.
• Sector expertise in: WRF, tourism, manufacturing, transport, and agriculture.
• Proven track record in driving strategic growth, operational excellence, and value creation in enterprise or SME banking.
• Digital dexterity, with experience leveraging AI, data analytics, and digital banking tools to improve client outcomes and operational efficiency.
• Strong leadership skills, with the ability to inspire high-performing teams, influence stakeholders, and execute strategic objectives across markets.
• Entrepreneurial mindset with a history of delivering client-centric, sector-focused solutions.
• Solid understanding of financial products and services for enterprise and SME clients, including lending, trade finance, cash management, and advisory services.
• Relevant tertiary qualification (NQF 8) in Finance, Banking, Business Management, or related fields.
• Demonstrated ability to drive operational improvements, process optimisation, and digital transformation within a banking environment.

Skills & Competencies

• Strategic Thinking & Execution
• Leadership & People Development
• Sector Expertise & Entrepreneurial Mindset
• Digital Dexterity (AI, Data & Analytics)
• Customer-Centric Innovation
• Operational Excellence & Process Optimisation
• Analytical & Data-Driven Decision Making
• Ethical Leadership & Integrity

Why Join Us?

• This is a unique opportunity to lead a high-impact SME banking business across multiple markets. You will play a central role in achieving sector leadership, shaping the entrepreneurial landscape, driving measurable growth, and delivering exceptional value to clients and the bank. In this role, you will champion innovation, operational excellence, and sector-focused solutions, empowering SMEs and enterprises to become the sector leader and transform the economy.

Education

• Postgraduate Degrees and Professional Qualifications: Banking, Postgraduate Degrees and Professional Qualifications: Business, Commerce and Management Studies, Postgraduate Degrees and Professional Qualifications: Business Management

End Date: December 11, 2025