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  • Posted: Jan 19, 2026
    Deadline: Not specified
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  • The Sun International brand has a proud legacy in the gaming, hospitality and entertainment sector. Its superior hotels and resorts portfolio makes it a recognized premium brand. The Sun International Group has a diverse portfolio of assets including world class five star hotels, modern and well located casinos, and some of the world’s premier resorts. Our...
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    Surveillance Monitoring Officer

    Main Purpose of the job:

    • Monitors the Operation to ensure gaming and non-gaming procedural compliance and protection of Company assets, staff, and guests.

    Duties and responsibilities include:

    • Reporting all incidents and significant events to the relevant Stakeholders.
    • Prioritizes reports according to the severity of the incident.
    • Captures relevant data on the EOB.
    • Compiles comprehensive reports where required.
    • Reviews video footage and other documentation/ reports relating to incidents, queries, and variances.
    • Investigate all variances reported to the Surveillance Department
    • Reports findings of the reviews.
    • All Gaming procedures are monitored against the relevant functions.
    • Complete target reports / punter scans and escorts on all gaming areas as per unit specific schedule.
    • System and interface checks, alarm conditions tested.
    • Faulty equipment is reported, recorded and repaired by the relevant department.
    • Issuing and checking playing cards, where required and other gaming related equipment as per SOP.
    • Identify, monitor, and actions significant events actioned as per SOP: punter scanning, table activity, jackpot verification etc.
    • Monitor all non-gaming procedures against the relevant function.
    • Proactive monitors high risk areas and emergency response as per procedures set out.
    • Record and retain evidence.
    • Ensure compliance with the KZN Gambling Board and Financial Intelligence Centre Act.

    Job Requirements

    Minimum requirements (Education and Experience)

    • Matric Grade 12 with Math’s literacy and English fluency – written and verbal
    • Gaming license 
    • PSIRA C grade certificate
    • Basic surveillance monitoring training (Intro to Surveillance, Tables, Slots, Finance, Cashiering toolkits)
    • 1-year experience in a gaming / financial auditing / law enforcement (e.g., SAPS, Security, Defense Force, etc.) environment an advantage
    • Experience using surveillance equipment an advantage.
    • Computer literate
    • No Criminal Record

    Skills and competencies

    • Ability to work shifts that meet operational requirements.
    • Ability to focus on a specific task for long periods of time.
    • Good physical eyesight (with or without glasses or contacts need to be able to see colour) is a precondition to perform effectively.
    • An ability to detect suspicious or unusual behavior and activities. 
    • Quick recognition of essential details and the ability to home in on relevant points or characteristics.
    • Level and consistency of sustained concentration - prolonged attention span.
    • Distinguishing between incident criteria and background noise.
    • Sensitivity to deviations from standard.
    • Ability to remain focused over time and maintain attention to detail.
    • Speed of review ability.
    • An ability to review visual screens efficiently and to pick up both detail and the broader context.
    • Human Vigilance / the ability to be vigilant for sustained periods of time.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Sun International on suninternationaljobs.mcidirecthire.com to apply

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