Switchboard Operator - Johannesburg at PwC South Africa

PERFORMANCE GOALS (WHAT)

INPUT (HOW)

• Switchboard operation
• Responding within 3 rings
• Greeting clients in a friendly and professional manner.
• Carefully listening to callers requests/queries.
• Ensuring that all incoming calls are directed to the correct persons within the firm.
• Ensuring that all costs incurred are charged to the relevant departments and correct cost centers. 
• Taking correct messages if necessary and forwarding these messages to the owners via e-mail.
• Helpdesk
• Capturing unknown mail and posts a list on the e-mail.
• Assists clients with directions to the Sunninghill office.
• Provides addresses and contact numbers of PwC offices worldwide to clients.
• Provide clients cellular numbers when required.
• Transfers internal calls.
• Provides information on international and national employees’ details.

OUTCOME / EVIDENCE OF COMPETENCE (MEASURABLE)

• Zero complaints.
• Costs incurred charged to the correct department / cost centres.
• All messages taken forwarded to the owners.
• Zero complaints. 

KNOWLEDGE

• Good knowledge of operating a Switchboard System.
• Good knowledge of PwC offices.

SKILLS

• Excellent interpersonal skills.
• Excellent communication skills.
• Excellent listening skills.
• Excellent time management skills.

ATTRIBUTES

• Good in creating team spirit, e.g. leading by example.
• Gaining willing co-operation, e.g. by emphasizing the importance of reaching a work objective.
• Encouraging co-operation between team members.
• Strong ethics.
• Committed.

LEVEL OF EDUCATION REQUIRED

• Post secondary non-tertiary education. (ISCED 4)

WORK EXPERIENCE REQUIRED

• Up to 3 years in similar position