New Jobs Available at PricewaterhouseCoopers (PwC)

PERFORMANCE GOALS (WHAT)

INPUT (HOW)

• Switchboard operation
• Responding within 3 rings
• Greeting clients in a friendly and professional manner.
• Carefully listening to callers requests/queries.
• Ensuring that all incoming calls are directed to the correct persons within the firm.
• Ensuring that all costs incurred are charged to the relevant departments and correct cost centers. 
• Taking correct messages if necessary and forwarding these messages to the owners via e-mail.
• Helpdesk
• Capturing unknown mail and posts a list on the e-mail.
• Assists clients with directions to the Sunninghill office.
• Provides addresses and contact numbers of PwC offices worldwide to clients.
• Provide clients cellular numbers when required.
• Transfers internal calls.
• Provides information on international and national employees’ details.

OUTCOME / EVIDENCE OF COMPETENCE (MEASURABLE)

• Zero complaints.
• Costs incurred charged to the correct department / cost centres.
• All messages taken forwarded to the owners.
• Zero complaints. 

KNOWLEDGE

• Good knowledge of operating a Switchboard System.
• Good knowledge of PwC offices.

SKILLS

• Excellent interpersonal skills.
• Excellent communication skills.
• Excellent listening skills.
• Excellent time management skills.

ATTRIBUTES

• Good in creating team spirit, e.g. leading by example.
• Gaining willing co-operation, e.g. by emphasizing the importance of reaching a work objective.
• Encouraging co-operation between team members.
• Strong ethics.
• Committed.

LEVEL OF EDUCATION REQUIRED

• Post secondary non-tertiary education. (ISCED 4)

WORK EXPERIENCE REQUIRED

• Up to 3 years in similar position

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PRINCIPAL ACCOUNTABILITIES

• Ensure Service Desk Phone and Messaging system is attended to in a timely manner
• Logging Incidents/Requests via our ITSM application providing accurate resolution as required.
• Resolve 1st and 2nd Line support issues in accordance with SLA's
• Acting as a point of escalation for support queries from more junior Service Desk Analysts which are beyond their technical capability.
• Identify and take part in initiatives to improve the quality and effectiveness of the Service Desk.
• Identify where knowledge can be shared with other IT Services staff to improve the effectiveness of IT Services, and help develop the knowledge and skills of others in the IT Services team.
• Ensure the Service Desk delivers a professional and consistent level of service that provides resolutions within agreed deadlines.
• Identify problem trends to management and possible actions to assist with process improvement.
• Promote an environment where the business receives outstanding client service.
• Develop and maintain strong working relationships with key staff and managers in the business and in other teams within IT.
• Assist with implementation of policies and procedures. 
• Ensure that assigned IT service incidents are managed effectively and root-cause problem analysis is undertaken where appropriate to reduce the number and severity of future operational incidents.
• Undertake service analysis, proactive service monitoring or project activities as assigned.
• Identify repeat incidents and contribute to provision of comprehensive Known Error Records and Solutions articles as support tools for other Service Desk staff
• Available as per the afterhours support schedule.

PERSON PROFILE

MINIMUM QUALIFICATIONS 

EXPERIENCE

KEY KNOWLEDGE & SKILLS

• Comptia A+ / N+ / - Essential
• MCSE / MCSA / MCP or other MS – Essential
• Service Desk Foundation - Preferred
• Min 4 years relevant experience including windows OS, MS Office and Lotus Notes support
• Experience in call logging systems
• Strong technical knowledge and analytical skills.
• Clear, courteous telephone manner and ability to communicate with all levels of staff.
• Excellent written and verbal communication skills.
• Attention to detail.
• Experience of consistent, accurate and detailed record keeping.
• Ability to prioritise tasks with different levels of impact and urgency.
• Self-motivated and able to work unsupervised.
• Natural team player with desire to encourage interaction
• Ability to work as a team or with own initiative where appropriate.
• This position requires the ability to support customers via email, phone or chat. 
• Analysts are expected work independently, accurately troubleshoot, diagnose, and resolve customer issues or requests

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• As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

Skills and Experience 

• You will have previous Project Management or Assistant Project Management experience covering the entire Project Lifecycle with direct experience. 
• Ability to apply a logical, solution based and analytical approach to work. 
• You will have a track record of engaging with stakeholders and developing those relationships. 
• You will have the ability to engage not just on the how, but also on the why with the courage to challenge. 
• Excellent project planning skills and experience of using project management and planning tools such as MS-Project.    
• Comprehensive working knowledge of the MS Office and/or Google Workspace (formally GSuite), and able to demonstrate a high proficiency in Excel and PowerPoint. 
• If you have a professional qualification such as PRINCE2, APMP, PMP, Agile, Scrum, this is great but not essential. 
• Desirable Experience 
• Understanding of sustainability regulations & ability research present options Economic and financial modelling skills 
• Data collection and management 
• Financial accounting  
• International funding grant application and reporting 
• Carbon modelling & accounting 
• Build/construction environment skills (infrastructure, real estate and urban development, energy efficiency, renewables, building retrofit)   

Key Responsibilities

• Working directly with our internal stakeholders and external clients to ensure effective project delivery.  
• Support in scoping the high level requirements of projects and the development and preparation of Business Cases.  
• Development and maintenance of planning documentation including Project Plans, Plan in a Page, Milestone Plans etc.  
• Managing the Project Budget/Finances in accordance with contractual agreements.
• Providing input into Project Reports including but not limited to Highlight Reports, Working Group Packs etc. 
• Development & Management of RAID Artefacts, including the identification and management of Risks, Issues etc. 
• Support the management of resources and suppliers. 
• Development and management of Change Controls Procedures. 
• Support the Closure / Transition of the project to BAU.  
• Production of presentations and excel based Management Information (MI) for senior management/stakeholders.   
• Utilising appropriate and repeatable technology solutions to support high quality, efficient outcomes

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Role Summary:

• Joining PwC's Sustainability team in SATIC presents an exciting opportunity to shape a meaningful career, contributing positively to some of the most pressing global challenges. Through speed, collaboration, and imaginative thinking we’re helping our clients to build trust in the climate transition by:
• enhancing credibility of non-financial sustainability and climate reporting,
• driving sustainability transformation programmes to ensure the transition to Net Zero is fair.
• We are also ensuring our own business is ready to meet the challenge ahead. As part of The New Equation, PwC is committing $12bn globally over the next 5 years, creating over 100,000 new jobs, with a specific emphasis on strengthening our Sustainability capabilities.
• This role primarily focuses on Sustainability Reporting, providing an opportunity to work virtually with the PwC UK practice, to deliver a broad spectrum of sustainability reporting services to UK-based clients as well as clients around the world.
• The next 24 months will be a critical phase for Sustainability reporting, given the numerous new and emerging Sustainability regulations expected to be applicable from 2024 onwards. As our Sustainability Reporting team expands, we are actively seeking talented professionals with a background in Sustainability Reporting or non-financial control frameworks, to play a leading role in delivering complex engagements to senior client stakeholders.
• We want to help our clients to tackle their Sustainability reporting challenges and to create value not only for today, but for the future.

Qualifications /Certifications required:

• We will consider a range of university degrees and professional qualifications in a relevant subject matter area. However, on top of this, candidates will be expected to demonstrate experience in client delivery across one or a number of sustainability reporting requirements.

Experience required:

• Experience aligned with the outlined activities
• Understanding of the sustainability regulatory and reporting environment as well as the links and connectivity between financial and non-financial information.
• Staying up-to-date with emerging regulations and standards (e.g., TCFD, TNFD, CRSD, ESRS, ISSB, SFDR, Taxonomy Regulations, SEC Climate Rule, PRA SS3/19, GRI, SASB, WEF IBC, UN Principles for Responsible Investment)
• Knowledge of value drivers within Sustainability
• Project management skills with a demonstrated ability to work on multiple engagements effectively
• Experience in a fast-paced environment
• Experience in managing and coaching teams
• Clear and effective communication skills
• Ability to build key stakeholder relationships, both internally and with clients

Responsibilities of role:

Key Responsibilities:

• Lead the project team in various Sustainability reporting activities, including:
• Current state Sustainability reporting assessments
• Regulatory impact assessments and gap analysis
• Sustainability reporting landscape reviews and horizon scanning
• Sustainability materiality assessments
• Sustainability reporting maturity assessments
• Sustainability reporting implementation design
• Sustainability reporting assurance readiness assessments
• Manage client-facing and internal engagements, overseeing progress and budgets

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Role Summary:

• Participates in defining SAP solution design which includes evaluation, selection and integration of necessary technical components.
• Comprehends documentation of current and future state SAP application and/or infrastructure architectures.
• Partners and works closely with Solution and Enterprise Architects
• Initiates, recommends, or provides solutions through designated channels.
• Assists in other areas of the department and company as necessary.
• Reinforce the business value of SAP solutions through creation of compelling presentations, demonstrations and participation in Design Thinking engagements
• Effectively prioritize projects and solutions based on business strategic priorities and manage stakeholder expectations accordingly.
• Coordinate various teams to ensure holistic and integrated solution design and delivery

Qualifications / Certifications required:

• Bachelor equivalent: minimum requirement
• 10 + years of solution specialist (or equivalent customer facing) experience in areas appropriate to the job
• Cloud experience will be beneficial
• SAP Certification

Experience required:

• More than 10 years of SAP implementation and/or solution design experience.
• Experience in designing and validating a complex architecture and ensuring its successful implementation.
• Ability to identify and challenge solution scenarios by taking the business environment into account.
• Provide recommendations and guidance on the SAP platform and tools.
• Strategically plan the solution landscape.
• Experience and extensive knowledge of SAP systems, including SAP Business Suite, S/4HANA, and the required architecture and infrastructure to support them.
• Experience integrating SAP solutions into a broad array of technologies and architectures.
• Functional/technical proficiency with at least 4+ full lifecycle SAP implementations.
• Understanding of SAP roadmap around Cloud products and how it integrates with on-prem.
• Experience and knowledge of SAP system migration or upgrades.
• Knowledge of the business for which the solution architecture is being developed.
• Ability to influence the IT Strategies ensuring collaborative alignment.
• Comprehensive knowledge of hardware, software, application, and systems engineering.
• Understanding of IOT related technologies that enable digital transformation.
• Successful candidates must demonstrate experience in designing and implementing enterprise-wide SAP transformation that delivered proven business value.
• Presales and Proposal development

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Responsibilities of role:

• Lead Operational Excellence workstreams in identifying opportunities for improving efficiencies and reducing costs across the supply chain, but a particular focus on make / manufacturing. Generate reports with findings, business cases and roadmaps for future improvements. 
• Support the Smart Manufacturing team with Digital Transformation projects from pre-sales to execution. This will include digital maturity surveys, the associated data analysis, building sales presentations, proposals and presenting reports to clients.
• Deep knowledge of manufacturing operations from a Production, Quality, Inventory and Maintenance point of view. Asset management expertise will be and advantage. 

Preferred skills and qualifications:

• BSc IT/ BSc Engineering. 
• One of more of the following: Lean Six Sigma Black belt or green belt, a recognized Asset management qualification (optional)

Experience required

• 3-5 years of manufacturing related experience supporting manufacturing operations.
• Discrete Manufacturing (automotive, component assembly etc.)

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Roles and Responsibilities

The successful candidate will have a support role to play in the team across a broad range of valuations including for:

• Acquisitions,
• Disposals,
• Financing and debt advisory,
• Private equity,
• Due diligence investigations,
• Post deal services,
• Financial reporting and
• Audit assistance.
• The candidate will gain exposure to a wide range of clients, from global multinationals through to entrepreneurial, owner managed businesses, covering both domestic and cross border work.

Requirements

• Post graduate qualification
• CA (SA) would be advantageous
• CFA or studying towards CFA would be advantageous
• 12+ months of valuation experience

To be successful in this role, you will have the following:

• Strong financial skills are critical.
• High level of agility in a demanding environment.
• Able to effectively communicate with a broad range of stakeholders.
• Exceptional project management skills will be considered fundamental together with a motivated and commercially astute approach.
• Good interpersonal and client relationship skills;
• An interest in and knowledge of the financial markets;
• Problem solving capabilities;
• A desire to build on commercial and industry knowledge;
• Negotiation skills;
• Excellent verbal and written communication skills are essential, including the ability to write succinct, well-structured reports and client communications;
• A well-organised, detail oriented and self-directed individual who can relate to people at all levels of an organisation.
• Proven ability to multitask and ensure effective delivery of the priorities to meet targets and objectives.

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Role Summary: 

• South African Technology & Innovation Centre (SATIC) is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make it fit for the future. 
• We are looking for candidates who bring in-depth market experience, who see technology as a way to enable and drive human innovation and who want to be a part of a community of solvers, to tackle the biggest challenges in society.
• If you are looking for a career where every day is different, where challenges are complex and where you can make a real difference, then we want to hear from you. By choosing to join SATIC, you are choosing to work with teams all over the world, harnessing the power of world leading tech and making a difference to real people’s lives. 
• The successful incumbent will interact with clients at all levels to understand the business requirements to conclude the blueprint, configuration, testing, migration/deployment, support and continuous enhancements of the SAP S/4 HANA solution in the applicable line of business (Warehouse Management, Finance, Procurement, Sales, Supply Chain, Manufacturing, Sales, Service and Enterprise Asset Management).The SAP S/4HANA professional will design, implement and deploy SAP solutions to achieve defined business goals.

Qualifications / Certifications required: 

• Bachelor's Degree or Diploma in Computer Science, Information Technology or other
• Certification in SAP S/4HANA preferred, else the candidate should have sufficient experience in the S/4HANA domain. 
• Exposure to SAP S/4HANA Public and/or Private Cloud advantageous Knowledge of SAP Activate, Agile methodologies and Scrum ways of working preferred

Experience required: 

• Associate - at least 1 to 2 years of experience in SAP as a functional consultant is an advantage. 
• Senior Associate - at least 3 to 5 years of experience in SAP as a functional consultant is an advantage. 
• Manager - at least 5 to 8 years of experience in SAP as a functional consultant is an advantage. 
• Senior Manager - at least 10 years of experience in SAP as a functional consultant is an advantage. 
• Ability to demonstrate understanding of end to end business processes for the applicable line of business. 
• Ability to lead work streams and mentor junior consultants 
• Ability to lead engagements with clients and assist in fostering a clear SAP S/4HANA roadmap 
• Proven record of at least 2 end-to-end SAP implementations 
• Technology consulting expertise, and ability to drive workshops and conduct training sessions.

Responsibilities of role: 

• Provide business and functional sexpertise in SAP business processes, including deployment and conversions from legacy SAP systems to SAP S/4HANA.. Assess impact and gaps in current business processes and configuration vs. the equivalent in SAP S/4HANA, and provide alternatives and recommendations on the delta design.