System Analyst at PEP

Purpose of the job

• To ensure that the systems and business processes incorporate industry standards and best practices; and to provide business process and technology support to users. This role works closely with Business stakeholders and our Agile IT teams

Key Responsibilities

• Develop an understanding of the business, processes and requirements and propose software solutions
• Design new systems and changes to processes and provide specifications
• Support of existing business processes and technology
• Sets product vision and roadmap with Business Stakeholders
• Support and configuration of Paxi system according to Business Requirements
• Build and maintain business process models to support functional and technical specifications
• Specification and management of system changes
• Business systems analysis, testing and documentation
• System cost management/ budget control
• Management of Agile Scrum resources
• Training manual development and maintenance
• Facilitation of cross-functional meetings & workshops
• Project Management as part of an Agile Scrum team
• Staying abreast of relevant regulations and compliance matters
• Ad hoc projects

Required Knowledge, Skills and Competencies

• Commercial/ Business/Engineering related degree with Analytical/ Commercial subjects
• Minimum 5 years systems/ business analyst experience, preferably in a financial services, logistics or ecommerce environment
• Agile product owner certification required
• Experience and knowledge of logistics and cloud-based systems and can innovate complex products
• A passion for processes and system design and improvement
• A curious self-starter who takes initiative, investigates problems, sees possibilities and takes action
• Above average computer literacy: Google Docs, Google Sheets, Google Slides, Draw.io
• Experience in using business process management software/ methodologies. Use of tools like Notion and JIRA. Exposure to business process mapping using tools and methodologies.
• Google BigQuery and/or SQL knowledge and experience
• Competencies required: Attention to detail, sound business acumen, interpersonal and problem solving skills, resourcefulness, results driven, self-motivator, strong communication skills and a team player.

The following will be an advantage:

• Retail Experience
• Merchandising and Inbound Logistics systems
• Some Product Owner and Product Management experience
• Experience with Business Process Management (BPM) software tools i.e. Symbio, Jira, etc.
• Query writing experience, i.e. SQL