System Business Analyst: VAS & Cellular at Ackermans

• This role's purpose is to act as the interface between the Systems Teams, Business and other 3rd Parties, through a set of tasks and techniques, to recommend solutions (New and or improved business process, information systems, software applications) that enable the Functional Department/s and Business to achieve its goals.
• The Systems Business Analyst will service the Financial Services (VAS) and Cellular Business Areas with continued evolution development of FinTech capabilities while maintaining our existing processes.
• We're a fully in-office team. This role is based at our Support Centre in Kuils River, Cape Town.

QUALIFICATIONS REQUIRED

Essential:

• Grade 12 Certificate/Matric
• A relevant Degree and or Higher National Diploma (Information Technology, Computer Science, System Design, Management Science, Business studies, Information Systems, Business Analyst)

Preferred:

• Project Management Diploma/Certificate

JOB RELATED KNOWLEDGE & SKILLS REQUIRED

KNOWLEDGE required:

• Waterfall and Agile working methodologies and principles.
• Working knowledge of implementing and maintaining systems/services/applications.
• Knowledge of PMBOK and BABOK management principles
• Ability to compile quantitative and or qualitative information/reporting
• Working with business users to build reports and dashboards
• MS Suite Intermediate - Advanced user
• System integration (environment/area specific)
• Knowledge of Personal Data Protection – POPIA
• Facilitating successful integration between eCommerce systems

Working knowledge of:

• Implementation of Fintech Solutions to drive business growth.
• Cloud based (SaaS) software applications that can enable services.
• In-depth hardware and software lifecycle management (SDLC).
• Change Control governance principles and Defect management.
• Fit for purpose system integration in an ERP- and non-ERP environment.
• Utilising various modelling techniques
• UI / UX
• Process Mapping tools (Draw.io, etc)

SKILLS required:

• Ability to work well under pressure and prioritise tasks in a fast paced environment.
• Excellent Communication and interpersonal abilities to simply convey complex concepts.
• Provide technical support and training to internal teams on FinTech tools and platforms.
• Identify opportunities for process improvements through FinTech innovations.
• Strong analytical and problem-solving skills with a keen eye to detail.
• Conduct risk assessments and facilitate cross-functional mitigation.

EXPERIENCE REQUIRED

Essential:

• Established record of accomplishment in implementing FinTech solutions
• Minimum of 3 years’ experience in FinTech or financial services industry
• ± 5 years’ experience in Apparel Retail and Systems, with exposure to:
• Business process exposure/understanding (VAS & Cellular)
• Process optimizing/improvement
• Elicitation and documenting BRS/BRD
• IT and 3rd party collaboration
• Setup, Management and execution of testing
• Project Management skills with ability to lead and motivate teams
• Training/Change management
• Systems/Business support for BAU
• System Architecture understanding (area specific – integration environment/technical competency)
• Unified Modeling Language (UML): High-level context diagram, Product Breakdown Structure, System Architecture diagram, Flow Chart, Business Workflow diagram, Business Process Model and Notation, Use Case diagram, Use Case Narrative.
• Test Execution ensuring launch and maintenance of quality digital products.
• Basic Oracle / Structured Query Language (SQL) – Area specific