System Controller at Western Cape Department of Health and Wellness

Experience:

• Appropriate working experience in Health Information Technology and Health IT Systems and suitable skills in IT service management, system administration, data quality assurance, and end-user support. Appropriate experience in training end-users and core trainers on system functionality. Appropriate experience in report writing and the use of tools such as Microsoft Excel, Power BI, and helpdesk systems (e.g., BMC). Appropriate experience in a Health environment will be to your advantage. Appropriate experience in managing and supporting hospital information systems, specifically CLINICOM and related HIS applications. Appropriate experience in providing support and maintenance to health institutions. Appropriate experience in system support for the Integrated Health Solution (IHS), including modules such as AR Billing, PHCIS, Clinical Documentation, HECTIS, CARES.

Minimum Educational Qualification:

• Appropriate three-year Diploma or Degree (or equivalent).

Duties

• Provide end user support across all health facilities and services in the Western Cape for various health application, especially CLINICOM. Respond to and resolve helpdesk calls, investigate problems, and escalate where required. Maintain and update master files, manage change control processes, control system access and print management, and ensure effective system operation. Identify training needs, coordinate and deliver training to users and core trainers, and ensure knowledge transfer of new system changes. Contribute to business process re engineering across IHS modules, ensuring the solution is optimised for efficiency and effectiveness. Conduct quality control testing on new releases, generate reports, encourage correct system usage, and ensure dissemination of accurate information. Assist with development, testing, and implementation of new or enhanced IHS modules and functionality. Update and maintain system user manuals, guidelines, and procedures. Provide additional support to the supervisor and system managers as required.