System Engineer Specialist at Nedbank

Job Purpose
To provide specialist technical expertise and support in installing; testing; tuning; optimising; diagnosing problems; repairing; upgrading and maintaining both externally and internally supplied hardware and systems software (i.e. Operating systems; data management products; office automation products; embedded systems); and other utility enabling software and related equipment.

Job Responsibilities

• Ensure that good governance on change and release management is followed when implementing changes
• To provide specialist technical expertise and standby support of trading systems
• Provide sustainable solutions per incident by conducting root cause and trend analysis
• Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the Nedbank vision and values, leading by example. Identify opportunities to improve or enhance processes, adding value to Nedbank.
• Ensure adherence to documented procedures by auditing service delivery functions.
• Ensure the correct and effective use of system hardware and software.
• Resolve issues by inspecting malfunctioning computer hardware, software and/or components - analysing cause, and planning repair procedures.
• Support the business process needs by performing and consulting on a variety of technical tasks in the diagnosis, repair, maintenance and installation of computers and/or related equipment.
• Ensure documentation for relevant systems software product and operational documents are prepared and maintained.
• Approve and recommend actions to be taken and identify those which merit action.
• Adhere to organisational process by ensuring standards are implemented and correctly applied when design are reviewed or designed. Enable decision making and technical reviews.
• Ensure contingency during disaster recovery (DR).
• Provide sustainable solutions per incident by conducting root cause and trend analysis.
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and by sharing knowledge with team.
• Provide exemplary customer service and form relationships with customers
• Maintain a broad knowledge of state of the art technology, equipment and or systems across domains. Meet the organisation's problem management needs through liaising with suitable vendors.
• Providing daily Support & Maintenance of Trading and Stockbroking JSE supported systems
• Enable recommendations and planning for the tuning of system hardware and software. Monitor system efficiency against published SLAs. Recover cost by ensuring time are captured correctly and against correct project. Ensure end to end project delivery

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Information Technology Degree or Similar Qualifications

Minimum Experience Level

• 10 years plus exposure to IT environment with minimum of 8 years Systems Engineering.

Types o Exposures

• Exposure to DevOps Tools and process
• Strong in Linux and Windows fundamentals.
• Technical understanding of trading platforms
• Exposure to agile delivery Scrum, Kanban and or SAFe
• Phyton 3
• PowerShell

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Business principles
• Business terms and definitions
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Industry trends
• Microsoft Office
• Principles of financial management
• Principles of project management
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Business writing skills
• Relevant regulatory, compliance and risk legislation
• Cluster Specific Operational Knowledge
• Information Technology concepts
• System Development Life cycle(SDLC)
• IT Risk and security principes
• ITIL
• Single Operating system
• Application systems
• Computer Hardware & Software
• Specific technology of relevant to domain
• System Enigeering Concepts
• Domain specific utilities

Behavioural Competencies

• Decision Making
• Influencing
• Innovation
• Building partnerships
• Compelling Communication
• Driving for Results
• Technical/Professional Knowledge and Skills