Systems and Support Analyst at FNB South Africa

Job Description

• We are seeking a proactive, technically curious, and people-oriented Support Analyst to join our IT Operations team.
• This support role is ideal for someone with a solid foundation in containerized environments (OpenShift Kubernetes), automation tools, DevOps practices, and
• strong interpersonal skills to support platform users effectively.
• You will be the first line of support for business-critical applications and automated processes, ensuring smooth operations and timely issue resolution. The role involves monitoring orchestration workflows, managing CI/CD pipelines, and assisting users with platform-related queries and troubleshooting.

Key Responsibilities 

• Provide user support for applications deployed on platform. 
• Act as the first point of contact for platform users, resolving issues and escalating when necessary.
• Monitor and troubleshoot automated workflows. 
• Manage and maintain scheduled jobs. 
• Collaborate with development teams and assist with code reviews and advice. 
• Investigate and resolve application and infrastructure issues using various tools, logs and other sources of information.
• Maintain, support and enhance scripts for automation and operational tasks.
• Document common issues, resolutions, and contribute to internal knowledge bases. 
• Participate in incident management, root cause analysis, and continuous improvement initiatives. 

Required Skills & Experience

• Experience supporting applications in OpenShift or Kubernetes environments 
• Hands-on experience with Camunda or similar BPM/orchestration tools (Low). 
• Familiarity with Bamboo or other CI/CD tools (Low).
•  Proficiency in using CLI for troubleshooting and system management (High).
• Working knowledge of Git-based version control systems (Medium). 
• Fundamental understanding of Python and SQL (Medium).
• Basic experience with Bash scripting (Medium). 
• Exposure to cloud services such as Azure and AWS (Low). 
• Strong communication and interpersonal skills to support users effectively (High). 
• Ability to work independently and collaboratively in a fast-paced environment (High).
• Willingness to learn and grow within the role (Medium). 

Additional Requirements

• Exposure to Java development or debugging.
• Experience with monitoring tools and log aggregators (e.g., Prometheus, Grafana, ELK  stack).
• Familiarity with Agile methodologies and ITIL practices.
• Experience with reporting tools like Power BI. 

End Date: November 21, 2025