Systems Business Analyst (Supply Chain) at Hire Resolve

Job Description

• A major South African value retailer, originating in Cape Town, that sells affordable clothing, footwear, beauty products, homeware, and cellular items is seeking a Supply Chain Systems Business Analyst who will serve as the crucial interface between Systems Teams, Business stakeholders, Project/IT Teams (PIT), and external 3rd Parties.

Responsibilities:

• Stakeholder & Requirements Management: Conduct stakeholder analysis, lead requirements elicitation, and produce high-quality Business Requirements Documents (BRD/BRS) for signoff.
• System Enhancement & Design: Collaborate with IT and 3rd Parties to manage the Functional Requirements Specification (FRS) playback and finalisation. Utilise UML for process mapping and system design documentation.
• Project Execution & Governance: Manage and monitor development status (Agile/Waterfall), oversee comprehensive testing protocols (UAT, defect management), and lead the full project lifecycle from pilot methodology to final roll-out and handover to Business As Usual (BAU).
• Process Optimisation & Support: Drive projects focused on optimising Warehouse Management Systems (WMS), improving warehouse layouts, picking/packing processes, and distribution efficiencies. Provide ongoing system support and manage tech refresh/End-of-Life (EOL) activities.
• Communication & Training: Develop and execute communication and training plans for new systems/processes (M365, SharePoint, ALC).
• Benchmarking & Improvement: Actively benchmark industry processes, hardware, and software to drive continuous system simplification and improvement.

Minimum Requirements:

• Grade 12 Certificate/Matric.
• Relevant Degree or Higher National Diploma (Information Technology, Computer Science, System Design, Information Systems, Business Analyst, etc.).
• Project Management Diploma/Certificate.
• 2-5 years in a Supply Chain and Logistics role within Retail.
• Hands-on experience with Warehouse Management Systems (WMS) and familiarity with ERP systems.
• Basic proficiency in Oracle / SQL.
• In-depth knowledge of end-to-end supply chain processes (procurement, inventory, warehousing, distribution, logistics).
• Experience with SDLC, Change Control, Defect Management.
• Working knowledge of Waterfall and Agile methodologies.
• Familiarity with PMBOK and BABOK principles.
• Proficiency in documenting business requirements and process maps.
• Experience with Unified Modeling Language (UML) and Process Mapping tools (e.g., Draw.io).
• Strong understanding of Supply Chain/Logistics principles in Apparel Retail. Expertise in leveraging WMS and supply chain analytics. Knowledge of POPIA and Cloud-based (SaaS) applications.
• Planning, Analytical, Critical Thinking, Requirement’s Elicitation, Risk Management, Facilitation, Communication, and Multi-Project/Activity Management.