Systems Management Engineer – L2 - Cape Town at NTT Ltd.

In this position you will be required to:

• Ensure the infrastructure/platform is configured, installed, tested and operational as per requirements.
• Provide End-user Computing support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure.
• Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
• Take full ownership for managing the incident to resolution within the service level conditions.
• Perform level 2 server, workstation, and network troubleshooting.
• Manage and Maintain SCCM agent health and coverage for the customer estate.
• Perform daily health checks on the SCCM environment.
• Perform the necessary hand over procedures in cases where shift work is required.
• Produce breach and other reports to identify failures and shortcomings.
• Available as technical escalation point for other Engineers
• Facilitating internal audits to ensure that clients conform to their own business standards and recommendations by their partners and governing authorities.
• Standardization of all required documentation
• Development and adoption of ITSM Knowledge Base articles
• Assist in benchmarking industry standards.
• Provide telephonic support to clients when required and update the relevant systems as per Dimension Data procedures.
• Manage/Maintain Microsoft Security Updates (Patch Management) using SCCM.
• Perform Software deployments and Enterprise-wide software rollouts using SCCM.
• Maintain/Improve SCCM Client Agent coverage for the client’s environment.
• Provide SCCM Reports as per client requirements.
• Manage/Maintain SCCM security.
• Manage/Maintain OSD (Operating system Deployment)
• Upgrade and patch the SCCM Current Branch Platform as and when new versions are released.
• Advise, Recommend, and implement improvements as new features are introduced into SCCM.
• Review release notes and adjust the Configuration and settings to SCCM platform and supporting infrastructure to align with the changes to the product to ensure.
• Review, revise and maintain Technical Design and As-Built documents as changes and upgrades are made within the SCCM Platform.
• Service, upgrade and maintain Windows 10/11 and Office 365 products as per Dimension Data procedures.
• Co-Management of Client devices with Intune and Cloud Management Gateway
• VMWare Workspace ONE – Manage Devices, Console and

Qualifications required:

• 70-243 - Administering and Deploying System Center 2012 Configuration Manager – Beneficial
• A+, N+ and Relevant IT Diploma or Certification
• MD100/101,102 – Advantageous

Required Experience:

• 3 Year experience in supporting SCCM environments.
• Solid experience supporting Workstations and Server Operating Systems
• Solid understanding of Network technologies