Vacancies Open at NTT Ltd.

Key roles and responsibilities:

• Provide detailed advice regarding data applications and executing specialised tasks
• Create databases optimised for performance and to structure data to enable analysis thereof
• Provide support and assistance on data initiatives and ensure optimal data delivery architecture in support of client project
• Build the infrastructure for optimal extraction and transformation of data from a wide variety of data sources
• Design and develop scalable ETL packages from the business source systems
• Develop the ETL routines in order to populate data from sources
• Build test scenarios to enable testing and validation to support accuracy of data transformation
• Enable and run data migrations across different databases and different servers
• Define and implement data stores based on system and consumer requirements
• Assess, analyse, develop, document and implement changes based on requests for change
• Assess and analyse release components
• Modelling tests in coordination with testers maintaining and administering the tools and methods
• Ensuring information exchange with configuration management
• Ensure release processes and procedures are maintained
• Investigates operational needs and problems, and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organisation
• Defines and manages scoping, requirements definition and prioritisation activities for changes
• Investigates, manages and applies authorised requests for changes to base-lined requirements, in line with the change management policy
• Interprets installation standards to meet project needs and produces database components as required
• Evaluate potential solutions, demonstrating, installing and commissioning selected products
• Apply ethical and robust techniques in the transformation of data from one format to another, in line with organisational policies and procedures
• Collaborates with analytics and business teams to improve data models that feed business intelligence tools, increasing data accessibility and fostering data-driven decision making across the company
• Implement processes and systems to monitor data quality, ensuring production data is accurate
• Performs data analysis required to troubleshoot data related issues and assist in the resolution of data issues
• Test the reliability and performance of each part of new and/or existing systems
• Deploying machine learning models into the production environment

Knowledge, skills and attributes

• Maintains knowledge of specific specialisms related to Data Engineering
• Demonstrate the ability to plan and organise
• Analytical mind and business acumen
• Programming in Python with demonstrable understanding of software development
• Problem-solving aptitude
• Working knowledge or Power BI to create reports, dashboards and measures
• Knowledge of augmented analytics, data visulation, data virtualisation and data governance solutions and implementations
• Excellent problem solving and troubleshooting skills
• Highly process orientated with great documentation skills
• Strong working and conceptual knowledge of building and maintaining physical and logical data models
• Strong analytical skills related to working with unstructured datasets
• Ability to manipulate, process and extract value from large, disconnected datasets
• Strong project management and organisational skills
• Ability to work under pressure and meet deadlines
• Solid understanding of database design principles
• Excellent oral and written communication skills with a keen sense of customer service
• Ability to manage and communicate data warehouse plans to internal clients
• Working understanding of major cloud platform provider (at least one of Azure, AWS, Google etc)

Academic qualifications and certifications:

• Relevant qualification (Bachelor’s in computer science, information technology or applied math or statistics)
•  Relevant certification/s, e.g. Certified Data engineer, Certified Professional, etc)

Experience required:

• Proven experience working with data engineering, data mining within a fast-paced environment
• Experience in building modern data analytics solutions tha delivers insight from complex data sets
• Solid Programming experience in Python
• Good experience working with SQL, MySQL databases and Microsoft SQL
• Experience working in internet technologies, e.g. Saas, Iaas and Paas
• Experience with big data tools like Hadoop, Cassandra, Storm, Etc
• Experience with writing scripts using scripting language (Perl, bash, Shell, Scripting, Python, etc.)
• Experience in automation, scripting and proven examples of successful implementation
• Experience with architecture and design of secure, high available and scalable systems
• Experience building modern data analytics solutions that delivers insights from large and complex data sets
• Experience with architecture and design of secure, highly available and scalable systems
• Experience working in internet technologies

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Key Roles and Responsibilities:

• By managing the comprehensive resolution of incidents and requests, you will contribute to minimizing downtime for our clients and ensuring a smooth experience for them. This also involves ensuring that repairs are carried out in line with established processes and best practices to maintain a high level of service quality.
• Monitors the work queues and provide support to the client where the ticket is highly technical or sophisticated in nature
• Works independently, with general direction from the client, stakeholders, team lead, or senior manager, to perform operational tasks to resolve all escalated incidents/requests in a timely manner within the agreed SLA
• Share such knowledge, to resolve issues, document them, and push the knowledge down to all engineers
• Act as emergency support contact as needed, for critical client and business-impacting issues
• Ensures that the shift handover process highlight any key escalated open tickets to be focussed on along with a handover of upcoming operation critical tasks to be carried out in the next shift
• Timely escalation of all incidents and service requests to management with ensuing updates, where applicable
• Systematically gather relevant information and apply technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices
• Use operational and diagnostic procedures to resolve escalated tickers in unique and complex client environments
• Coach Service Desk, Operations Centre, and teams offering technical expertise and pushing work up to other engineering teams
• Performs quality audits, covering process, service experience, ticket updates, etc. as required
• Drive service delivery for all clients
• Apply standardized service management service operations (SMSO) to deliver managed services
• Provide operational support and continuous service improvement post client handover from TS (or other) teams
• Implement training and development initiatives for direct reports
• Engage with clients for technical operations as part of routine operations
• Constantly measure and analyze team’s delivery capabilities

Knowledge, Skills, and Attributes:

• Demonstrated organizational and team leadership skills
• Excellent communication skills – both verbal and written
• Ability to collaborate with internal stakeholders and external clients
• Ability to understand budgets and cost management
• Effective time management and prioritization of work
• Ability to delegate work across the team
• Excellent focus on client centricity
• Highly focused on business outcomes
• Ability to guide the team through transformational objectives set out by the business
• Ability to communicate and work across different cultures and social groups
• Ability to work well in a pressurized environment
• Ability to adapt to changing circumstances

Academic Qualifications and Certifications:

• Typically requires substantial related experience with a Bachelor’s or equivalent degree
• 3 - 5 years industry related experience
• ITIL certification
• Relevant technical certifications
• CCNA / CCNP

Required Experience:

• Substantial experience in coaching and mentoring teams on a daily basis and managing team reports
• Demonstrated experience in implementation of continual service improvement in previous roles (through automation, process enhancements, etc.)
• Demonstrated experience in organisational change management (transformational experience)
• Substantial experience in the management of people, process and technology
• Relevant experience in managing 3rd party vendors

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Key Roles and Responsibilities: 

• Responsible for the successful onboarding of clients CI’s onto the Solarwinds and Logic monitor Monitoring platforms. 
• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail 
• Report and escalate issues to technical consultants if necessary 
• Provide onsite technical support to internal clients. 
• Continually review service requests and assign and action. 
• Provide continuous feedback to internal clients and affected parties and update all systems and/or portals as prescribed by NTT 
• Proactively identify opportunities for work optimization including opportunities for automation of work  

Knowledge, Skills, and Attributes: 

• Ability to communicate and work across different cultures and social groups 
• Ability to plan activities and projects well in advance, and takes into account possible changing circumstances 
• Ability to maintain a positive outlook at work 
• Ability to work well in a pressurized environment 
• Ability to work hard and put in longer hours when it is necessary 
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting 
• Ability to adapt to changing circumstances 
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey 
   

Academic Qualifications 

• Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)  

Required Experience: 

• Demonstrated work experience 
• Demonstrated experience required in Engineering function within a medium to large ICT organization 
• Demonstrated experience of Managed Services 
• Demonstrated working knowledge of ITIL processes 
• Knowledge and experience with Solarwinds and Logic monitor Saas solutions 
• Experience in Cisco ACI, Wireless LAN controllers, Dot.1x 
• Experience in Riverbed SDWAN and Steelhead 
• Experience in TCP/IP , ICMP and SNMP, WMI, monitoring protocols. 
• Solarwinds, Netflow experience 
• Demonstrated experience working with vendors and/or 3rd parties 

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Key roles and responsibilities:

• Contributes to the development of solution architectures in specific business, infrastructure or functional areas.
• Identifies and evaluates alternative architectures and the trade-offs in cost, performance and scalability.
• Produces specifications of cloud-based or on-premises components, tiers and interfaces, for translation into detailed designs using selected services and products.
• Supports a change programme or project through the preparation of technical plans and application of design principles that comply with enterprise and solution architecture standards.
• Takes responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution.
• Monitors the external environment to gather intelligence on emerging technologies.
• Creates reports and technology roadmaps and shares knowledge and insights with others.
• Designs components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology.
• Creates multiple design views to address the concerns of the different stakeholders of the architecture and to handle both functional and non-functional requirements, including proof of concept (POC).
• Reviews, verifies and improves own designs against specifications.
• Contribute to the development of new go to market services and contributes knowledge on relevant verticals.
• Operate across both the technical levels within the enterprise architecture and the value chain in order to develop holistic and integrated solutions.

Knowledge, skills and attributes

• Solid knowledge of multi-vendor service integrations and cross-functional software, OS’s and infrastructure designs
• Excellent communication skills both verbal and written
• Knowledgeable on how specific infrastructures and application software are deployed in line with relevant methodologies and frameworks
• Ability to develop and leverage their knowledge of reference architectures
• Ability to maintain knowledge of trends and development in technology domains

Academic qualifications and certifications:

• Qualification in Information Technology or Information Systems
• Certification and working knowledge of Enterprise Architecture methodologies (e.g. TOGAF, Zachman, SOA, ITIL, COBIT, etc.)
• SAFe Scaled Agile certification advantageous

Experience required:

• Solid professional technical, IT or Operations experience within a large scale (preferably multi- national) technology services environment on the following areas: Software Development, Application Support and Infrastructure Support
• Some Project or Program Management experience would be preferred but not essential
• Proven client engagement and consulting experience coupled with solid experience in client needs assessment and change management
• Proven experience in integrating the solution for the particular project with the business domain, enterprise concerns, industry standards, established patterns and best practices
• Experience working in an agile development environment

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In this position you will be required to:

• Ensure the infrastructure/platform is configured, installed, tested and operational as per requirements.
• Provide End-user Computing support to clients which includes provisioning, asset management, monitoring, implementation, troubleshooting and support for End-user Computing operations and related infrastructure.
• Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
• Take full ownership for managing the incident to resolution within the service level conditions.
• Perform level 2 server, workstation, and network troubleshooting.
• Manage and Maintain SCCM agent health and coverage for the customer estate.
• Perform daily health checks on the SCCM environment.
• Perform the necessary hand over procedures in cases where shift work is required.
• Produce breach and other reports to identify failures and shortcomings.
• Available as technical escalation point for other Engineers
• Facilitating internal audits to ensure that clients conform to their own business standards and recommendations by their partners and governing authorities.
• Standardization of all required documentation
• Development and adoption of ITSM Knowledge Base articles
• Assist in benchmarking industry standards.
• Provide telephonic support to clients when required and update the relevant systems as per Dimension Data procedures.
• Manage/Maintain Microsoft Security Updates (Patch Management) using SCCM.
• Perform Software deployments and Enterprise-wide software rollouts using SCCM.
• Maintain/Improve SCCM Client Agent coverage for the client’s environment.
• Provide SCCM Reports as per client requirements.
• Manage/Maintain SCCM security.
• Manage/Maintain OSD (Operating system Deployment)
• Upgrade and patch the SCCM Current Branch Platform as and when new versions are released.
• Advise, Recommend, and implement improvements as new features are introduced into SCCM.
• Review release notes and adjust the Configuration and settings to SCCM platform and supporting infrastructure to align with the changes to the product to ensure.
• Review, revise and maintain Technical Design and As-Built documents as changes and upgrades are made within the SCCM Platform.
• Service, upgrade and maintain Windows 10/11 and Office 365 products as per Dimension Data procedures.
• Co-Management of Client devices with Intune and Cloud Management Gateway
• VMWare Workspace ONE – Manage Devices, Console and

Qualifications required:

• 70-243 - Administering and Deploying System Center 2012 Configuration Manager – Beneficial
• A+, N+ and Relevant IT Diploma or Certification
• MD100/101,102 – Advantageous

Required Experience:

• 3 Year experience in supporting SCCM environments.
• Solid experience supporting Workstations and Server Operating Systems
• Solid understanding of Network technologies