Systems Service Support Officer at Department of Land Reform and Rural Development

REQUIREMENTS : Minimum requirements:

• Applicants must be in a possession of a Grade 12 Certificate and a National Diploma in Information Technology / Computer Science (NQF Level 6) or related equivalent qualification. Minimum of 3 years’ experience in IT support technical activities.

DUTIES :

• Manage and co-ordinate the scope and specifications of all system change and upgrade requests with ICT. Monitor system performance, identify issues, and implement corrective actions to optimize system efficiency. Create and manage user accounts, roles and security profiles within internal systems. Ensure appropriate user access controls and permissions are in place, adhering to company policies and regulatory requirements. Conduct periodic access reviews and audits to identify and address any security. Ongoing maintenance of systems by identifying bugs / system fixes / enhancements for ICT to resolve and verify prior to release to users. System configuration and customization. Test and provide feedback of system issues to the systems and ICT.
• Lead project manage new operational systems design as specified by management and / or needs of the business. Collaborate with cross-functional teams to drive system enhancements and secure alignment with business objectives. Provide guidance and support to end-users regarding system usage, data entry and reporting. Generate new ideas and concepts for system improvements for management approval and project manage to completion. Develop and deliver training materials and workshops to educate users on system functionalities, best practices, and new features that is approved by service providers and ICT. Identifying the development needs for the purpose of streamlining and improving the operations of the organization for efficiency and profitability