Systems Support Specialist at De Beers Group

Job Description:

• Ensure optimization in terms of maintenance of Human Resources Systems landscape.
• Ensure the integrity of Human Resources configuration in the Success Factors system and SAP HCM, as well as associated interfaces.
• Attend projects of new systems or other tools/technologies to support the business on HR space.
• Create and manage business requirements as enhancements to SuccessFactors, SAP HCM and other HR systems.
• Manage incidents and bug fixes in accordance with the SLA's of Group HR.
• Manage standard change requests in HR systems in accordance Group HR SLAs.
• Ensure the commitment in terms of timelines to complete the user acceptance test of new requirements, standard request, or incidents
• Monitoring upcoming system request via case management tool monitoring own performance following group HR SLA’s.
• Ensure the integrity and maintain the SOD of authorizations in the different HR platforms such as SuccessFactors, SAP HCM, SmartRecruiters and others.

Qualifications:

• Qualification to Information Technology or others related

Technical Knowledge

Operations:

• Application of HR Systems integration capabilities both from a process and systems perspective.
• Application of business improvement principles to drive ongoing improvement in system process and configuration.
• Track record of interfacing with and influencing key stakeholders and colleagues.

Intermediate knowledge of SAP ERP modules:

• PA: Personnel Administration.
• OM: Organizational Management.
• Reports, postings, roles/authorizations, interfaces.

Advanced knowledge of Success Factors on:

• Employee Central.
• Role Based Permissions.
• Experience implementing SuccessFactors
• Intermediate knowledge of SAP Fiori
• Intermediate knowledge of CPI (cloud platform integration)
• Intermediate skills of Excel
• Knowledge and experience in multidisciplinary projects.