Team Lead (Cloud Infrastructure) at Shoprite Group of Companies

Purpose of the Job    

• To lead the Cloud Solutions Infrastructure team (Engineering Branch). Communicating and managing goals, deadlines and priorities.
• Manage critical incidents and drive the collaboration necessary for problem resolution, root cause analysis and improvements.
• Optimize team performance via conflict resolution, assessments, training, motivation, tools and innovation. Assists the Team Manager with planning, roadmaps, budget and procurement.

Job Advert Details
Job Category    

• IT

Job Objectives    
1. Managing team workload and issues:

• Drive problem resolution and root cause analysis of incidents. To be available at all times, within reason, for escalations and to escalate issues in turn where necessary.
• Ensure that tickets raised in the ticketing system are assigned to team members and attended within SLA.
• Log changes in the change control system, obtain approval and drive deployment.
• Assign, track and ensure delivery within a reasonable time frame for Project work within the team.
• Prioritise the various work items assigned to the team according to management needs and criticality.
• Ensure that deadlines are met or reasonable notice is given, when missing a deadline is unavoidable.
• Conduct Team Meetings to track workload, communicate management needs and share information.

2. Planning:

• Assist the Team Manager with creating and tracking roadmaps for the team
• Plan ahead and budget for data centre and team expenses.
• Assist the Team Manager in the procurement of hardware, software, training and other expenses in the team.
• Track and manage premier cases

3. Reporting:

• Keep the Team Manager informed of issues and critical incidents.
• Announce the start, completion and success or failure status of changes to the appropriate audience.
• Keep project managers informed of the progress of any project work the team is conducting.
• Attend Team Manager's weekly meeting.
• Log and update important work and information in the Team Managers weekly report.

4. Managing team performance and development:

• Identify and book the training and certification the team requires to perform their duties
• Conduct appraisals with team members twice a year to assess performance, highlight improvement areas and develop improvement plans where necessary.
• Motivate team members and resolve conflict

Qualifications    

• Grade 12 (Matric) with relevant IT certification
• Industry Certification: Microsoft Certified: Azure Administrator Associate
• Industry Certification: AWS Certified Solutions Architect – Associate

Experience    

• 5+ years operations experience in a high- availability environment
• 2+ years experience leading a production infrastructure engineering team
• 2+ years Technical project experience in an IT Infrastructure environment
• 5+ years Extensive experience with Cloud Technologies
• 5+ years Extensive experience with Microsoft Active Directory Domain
• 5+ years Proven history of incident response, diagnostic activities, Root Cause Analysis (RCA), Corrective Action
• Plans, and advanced troubleshooting
• 5+ years Experience with Microsoft and AWS Public Clouds
• 3+ years Experience in documenting environment and processes

Knowledge and Skills    

• In-depth knowledge of Microsoft Windows Server, Active Directory, and related services architecture design and implementation
• Strong knowledge of TCP/IP, DHCP, DNS protocols, firewall, load-balancing technologies, and firewalls.
• Strong knowledge of different cloud technologies and offerings
• Sounds knowledge of DevOps and DevOps technologies