Team Lead (Networks) at Shoprite Group of Companies

Purpose of the Job    

• The purpose of the Digital Infrastructure Team Lead role is to lead the team to deliver technical solutions for complex problems within a fast-paced technology environment.
• This role provides technical leadership and mentorship, ensuring the team is equipped and enabled to deliver high impact, high-quality results while driving technology advancement in support of the Groups technology strategy.
• The role reports to the Team Manager and leads a technology team within a specific portfolio, coordinating and directing the day-to-day responsibilities of the team, supporting strategic projects, and overseeing the team’s integration and collaboration with technology vendors, other cross functional teams, and business stakeholders.
• The Team Lead further plays an integral role in supporting the technology capability within their portfolio and will assume responsibility for building a high performing team, driving career progression supporting and career journeys. 

Job Objectives    

Technical Leadership:  

• Plan and manage all activities within the area of technology and oversee related systems activities within the area of function. 
• Lead the team’s collaboration with technology stakeholders to plan, design, develop, test, deploy and maintain the system. 
• Oversee the collection and documentation of user’s requirements, development of user stories, estimates and work plans. 
• Oversee the designing, development, testing and integration of systems in accordance with established quality standards. 
• Assess opportunities for systems and process improvement and prepare documentation of rationale to share with team members and other affected parties. 
• Maintain high standards of technical support by establishing good practice and cohesiveness between the team and applicable processes.  
• Collaborate with various Practice Leads to ensure application of best practice in the respective functional disciplines (I.e., Software development, business analysis, architecture, design, QA, technical support, etc.). 
• Prepare reports, manuals and other documentation on the status, operation, and maintenance of software. 
• Research and evaluate a variety of technologies to improve technical support delivery. 

People Leadership: 

• Lead, coach and mentor a multi-skilled team (I.e., cross functional teams) ensuring high competence and delivery of individual and team output, removing impediments and ensuring the team is motivated to achieve individual and collective objectives.  
• Drive overall team maturity and adequate resourcing to efficiently deliver tasks, identifying and encouraging areas for growth and/or improvement. 
• Initiate or participate in the team capacity planning, staff requisition and recruitment processes, including the new team member onboarding and stakeholder engagements. 
• Partner with the Team Manager and People Partner teams to manage team performance, drive training and knowledge sharing for and within the team. 

Projects, stakeholder, and technology partner engagements: 

• Plan and manage all deliverables for systems or process improvement projects.  
• Manage projects within the provided scope, commitments and best practice, whilst ensuring collaboration and progress with relevant business stakeholders and teams. 

Reporting: 

• Report to management on overall team performance, projects, technology partners or stakeholder engagements and system escalations according to agreed standards and timelines, providing recommendations for solution improvements. 

Qualifications    

• Degree in Information Technology, Information Systems, Computer Science, or a related field - (essential).  

Experience    

• 5-7+ years’ experience in a Team Leadership role, with demonstrable experience leading and managing the delivery of system/software/technical projects and solutions within a large and complex technology environment – (essential).  
• Proven experience leading a technical team, including coaching, mentoring, and driving individual and collective performance – (essential).  

Knowledge and Skills    

• Expertise in a variety of software development approaches and methodologies (SDLC) - (essential) 
• Strong knowledge and experience in both architecture and implementation-level software design - (essential). 

Closing Date    

• 2026/06/05