Team Leader, Branch - Kwa - Zulu Natal, Msunduzi at Standard Bank Group

Job Description

• To ensure the effective functioning of a Point/s of Representation (POR/s) including operational aspects (e.g., security, cash, etc.) and sales and service matters in line with client experience and laid down requirements. (Applicable where UB Designate, Cash Consultant I and CLO are present).

Qualifications

Type of Qualification:

• Diploma (FAIS aligned)

Experience Required

• Client Coverage
• Personal and Private Banking
• 3-4 years
• Relevant FAIS qualification and experience. Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Directing People

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding & Product Knowledge (Consumer Banking)
• Processing